FAQ

Frequency asked questions中文版>

Q: What kind of site is Dealmoon?  Do you sell products directly? 
A: Dealmoon.com is one of the largest Deals and Coupons site in America. We post the best deals and coupon information 24/7.  The products listed on Dealmoon.com are sold by different reliable online stores such as A- mazon.com, Macy’s, etc,  as indicated in each deal post.
Q: I bought a product from your site but I still haven’t received it.
Could you check my order?
A: The products listed on Dealmoon.com are sold by different online stores such as Amazon.com, Macy’s, etc, as we only share the coupon and deals information, and do not sell products on our own.   If you haven’t re- ceived your product, please contact the online store directly.  If you still have questions, don’t hesitate to write email for our help.
Q: I am looking at a deal posted on your site but when I click through the link, the price looks different from the price listed?  Why is that?
A: Good deals expire quickly.  While we try our best to update all the deals and mark the expired ones, there could be a lag between the real expiration time and the time we checked.  If you are still interested in the p- articular product and would like to receive alert next time, feel free to subscribe to our deal alert here.
Q: I bought an item but I am not happy with the quality.  What if I would like to return it?
A: We only recommend deals from reputable websites, and most of items can be returned (unless it's stated "final sale").  If you are not satisfied with the quality of the product, you can contact the seller for a refund or exchange.  If you have problem contacting them, also feel free to contact us and we will do our best to help you.
Q: I am in China, how can I buy the products?
A: You can find answer here.
Q: I am in Canada, how can I buy the products?
A: Most of the sites we list here are US stores, although some stores such as Macy’s do ship to Canada. We also have a Canadian site dealmoon.ca, where you can find the deals that can ship to Canada directly.
Q: I have a question regarding to your BBS forum, who should I contact?
A: For BBS questions please see answers here.