[Expired]Ending Soon: THXSILK Dealmoon Exclusive Sale
20% off $600
- THXSILK offers 20% off $600 THXSILK silk bedding and sleepwear sale via coupon code DMJUL600
- Free shipping.
- Deal ends 7/31
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问大家
: For those who bought it—is it actually good in use? 买过的姐妹用过的好用吗
: Hello dear, the ones labeled "washable" can be washed, avoid sunlight, let them air dry in a cool place, and don't use a dryer 亲亲你好，标有“washable”的可以水洗，避免暴晒，阴凉处自然风干，也不要使用烘干机
回复 @快乐的天使1963 : Sigh, it's my first time buying![[facepalm]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
and it supposedly says it's washable (which actually isn't true [cracked] 哎，我也是第一次买![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
而且它自己说明写的washable（其实并不太行![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
: Can silk duvets be machine washed? 蚕丝被能机洗吗
: Dear, hello. If the title says 'washable', you can put it in the washing machine. However, after washing, try to air dry it naturally in a place away from direct sunlight. Do not use a dryer, and remember to avoid direct sun exposure. 亲亲您好，标题写着可水洗的就可以放进洗衣机里面洗，但是洗完尽量放在避开阳光的地方自然晾干，不要使用烘干机，也记得避免太阳直晒哦
: Dear, currently only one silk duvet on our website is machine washable (it says 'washable'). The others cannot be machine washed. We recommend buying a duvet cover to use with them. 亲亲，我们网站上目前只有一款蚕丝被是可以机洗的哦，写了washable的，其他的都没法机洗呢，建议你买个被套搭配一起使用呢
: Want to know the difference between a blanket and a duvet? 想知道毯和被的区别是？
回复 @Sylvia50 : Only one blanket weighs 250g, all others are 300g like the duvets. I don't understand![[吃瓜]](/assets/emoji/comment-emoji/dm_chigua@2x.png?v=1)
重量只有一款毯是250g其它都跟被一样都是300g，搞不懂![[吃瓜]](/assets/emoji/comment-emoji/dm_chigua@2x.png?v=1)
回复 @amy365 : Actually, summer duvets are like this, not much different from blankets! I personally still prefer using a duvet. 其实夏被就这样的，和毯子没太大区别啦！我自己还是喜欢盖被
: Is the 'Peach You Like' summer duvet a double size? 桃你喜欢的夏凉被是双人的嘛？
: Dear, the 'Peach You Like' summer duvet is a double size, 200*230cm. 亲亲，桃你喜欢夏凉被是双人的哦，200*230cm的
回复 @青青草原是我的家 : Everyone online says it can be washed, but I haven't washed it yet. I'm currently using it. 网上都说可以洗的，不过我还没洗过，现在一直在用。
: Has anyone bought the 3A silk comforter? How is it for summer use—is it comfortable? 3A蚕丝被有人买过吗？夏天盖怎么样，舒服吗？
: Hello dear, this silk quilt is soft and skin-friendly, the 3A silk quilt is the only washable silk quilt on our site, it is filled with tussah silk, with a cover made of cotton and polyester, featuring quilting. It can be washed directly in the washing machine on a gentle cycle, air dry or let it dry in a ventilated area, please avoid direct sunlight. 亲亲您好，这款蚕丝被柔软亲肤，3A蚕丝被是我们网站上唯一可水洗的蚕丝被，它是柞蚕丝填充的, 被套是棉和聚酯纤维，带有绗缝。可以直接扔进洗衣机的，轻柔模式洗涤，阴干或者是在通风处吹干，请勿暴晒。
: Hello dear~ This silk quilt is soft and skin-friendly. The 3A silk quilt is our only washable silk quilt, filled with tussah silk, with a quilt cover that includes quilting, can be washed directly in the machine on a gentle cycle, air dry or hang dry in a ventilated area, please avoid direct sunlight. 亲亲您好~这款蚕丝被柔软亲肤，且3A蚕丝被是我们家唯一可水洗的蚕丝被，柞蚕丝填充的, 被套带有绗缝，可直接机洗，轻柔模式洗涤，阴干或者是在通风处吹干，请勿暴晒。
: What do the 'A' ratings on these silk duvets mean? Is a higher number better? It says it's washable, how do I wash it? Has anyone washed it before? 这蚕丝被几A几A的什么意思？数字越大越好吗，说是可水洗怎么洗，有没有人洗过的？
回复 @RebeccaBlake : Dear, these two are basically the same. One is the summer comforter, and the other is for spring and autumn—the difference is the amount of silk filling. 亲亲，这两款是一样的哈，一款是夏被，一款是春秋被，蚕丝填充克重不一样哈
: Dear, the higher the number, the better the quality. The 7A silk duvet is filled with double-cocoon silk, and the duvet cover is 100-count cotton. The 6A silk duvet is filled with mulberry silk, and the duvet cover is 40-count cotton. The 3A silk duvet is the only washable silk duvet on our website; it's filled with Tussah silk, and the duvet cover is cotton and polyester fiber with quilting. It can be directly put into the washing machine; wash on a gentle cycle, then air dry in the shade or in a well-ventilated area. Please do not expose to direct sunlight. 亲亲，数字越大质量越好哦。7A蚕丝被双宫茧填充，被套：100支棉，6A蚕丝被桑蚕丝填充，被套40支棉,3A蚕丝被是我们网站上唯一可水洗的蚕丝被，它是柞蚕丝填充的, 被套是棉和聚酯纤维，带有绗缝。可以直接扔进洗衣机的，轻柔模式洗涤，阴干或者是在通风处吹干，请勿暴晒。
: It cannot be tumble dried, right? 不可以烘干是不是？
: It can't be too hot, otherwise it will shrink. 不能太热，会缩
: Dear, we don’t recommend tumble drying. Drying can make the silk brittle and shortens the lifespan of real silk. 亲亲，我们不建议烘干哈，烘干会使蚕丝脆化，减短真丝使用寿命的哈
最新评论 141
: Have to pay for return shipping myself. Another order’s been 15 days with no updates—no idea where it is or when it’ll arrive. At least the editor’s been helpful. 退货要自己付钱， 另一个单子已经15天了，还没有任何变化，根本不知道单子现在在哪了或者何时到，小编倒是很负责帮忙。
: JCX0722003397YQ—it’s been 13 days and still not here. USPS tracking only shows the label was printed. JCX0722003397YQ，已经13天了还没到， usps tracking no 只显示labler 打印了。
: Hello, we’ve received your after-sales assistance request. A confirmation email has been sent to your provided address. Please check. 您好，您的售后协助申请已收到，确认邮件同步已发送至您提供的邮箱，请查收。
: Your order issue has been resolved with Junjun’s help. Thanks for the feedback! 您的订单问题君君已协助解决，感谢反馈！
: Hi, I made a mistake with my order—the discount code didn’t apply before payment. Can you cancel it for me? 你好，下单错误了，折扣码没有生效就扣款了。可以帮我取消订单么？
: Dear, did you forget to enter the discount code at checkout? We can refund the difference. If you’d still like to cancel, we can do that too. 亲亲，是不是您下单的时候忘记输入折扣码了啊，我们可以给您退差价的，如果您还是想取消订单的话，我们也可以帮您取消的
回复 @匿名用户 : Email: service@thxsilk.com Email: service@thxsilk.com
: Used the Dealmoon discount code to order. This set includes both silk duvet cover and filling—hope it ships soon. PS: Please remember to include the free silk pillowcase for orders over $350. Thanks! 已用deal moon折扣码下单，这款被套+被芯都是蚕丝的，希望快点寄出。PS:请客服记得满350送真丝枕套，谢谢哦！
: Bought something too big—how do I return it? Here’s the order number: THXEN77379-24. Thanks. 买的太大了，要怎么退货呢， 这是order number THXEN77379-24，谢谢
回复 @匿名用户 : Email has been sent to you. 已给您发送邮件
: Dear, we’ll email you shortly to resolve this. 亲亲，我们稍后会给您发邮件处理的哈
: Can the washable summer blanket be tumble-dried, or should it be air-dried? 可水洗夏凉毯洗完可以烘干吗？ 还是要晾干呀？
: Hello, we don’t recommend tumble-drying. It’s best to air-dry naturally. 您好，我们不建议烘干哈，最好是自然晾干呢
: Ordered a summer quilt on 7/16 and received a service email yesterday asking me to upload my credit card and driver’s license photos? Checked the order—no tracking info. Feels like a scam. Can someone official respond? No reply from the website message. 7.16下单夏凉被昨天收到service Email说让我上传信用卡跟驾照照片？查订单没有任何物流信息，怎么感觉是诈骗信息呢？有没有官方出来回应一下，官网留言一直没有回复
: Hello dear, your order was flagged as high-risk, so we needed to confirm it was really you placing the order to prevent fraud. Now that it’s confirmed, we’ll ship it today. Sorry for the wait! 亲亲您好，因为您的订单显示是高风险订单，所以我们需要确认是否是您本人下单，避免您的信息被盗用然后下单的，现在确定是您本人下单今天就给您安排发货哈。久等了亲
: None of the discount codes work. Are they expired? 折扣码都不能用，是过期了吗？
: Is it DMJUL600? You need to spend at least $600 for it to apply. DMJUL600吗，要满600才行呢
: Dear, our discount codes are all valid. Could you tell us which one isn’t working? 亲亲，我们的折扣码都是真实有效的哈，您能告诉我们是哪个折扣码用不了吗
: JCX0722003397YQ—no updates at all. If possible, please provide the US tracking number. JCX0722003397YQ 一直没有任何变化，如果可以的话，请提供美国运单编号
: Dear, here’s your USPS tracking number: 9400136110368821435045. Your package is shipped from China, so it won’t update that quickly. Please wait a few more days. Once it’s transferred to the US, you can track it with the USPS number. Thanks for your patience! 亲亲，这是您的USPS运单号：9400136110368821435045。您的包裹是从中国发出的，还没有那么快有物流信息更新，麻烦再等几天，等转运到美国的时候，您就可以用usps运单号去查询您的包裹了。还请您耐心等待哈
: Comment has been deleted Comment has been deleted
: How many days ago did you place your order? It says 10-15 business days for delivery, so it probably won't arrive that quickly. 你下单几天了啊，看上面说要10-15个工作日送达，估计是没那么快
: I’m fed up, bought an extra quilt, immediately emailed customer service to cancel, but no response, and the quilt got shipped anyway... 服了，买多了一床，然后马上给客服发邮件取消，结果根本没有客服回复，被子还是发货了。。。
: Has the logistics info updated? Try contacting them online, if it's already sent you might have to return it. 物流信息已经更新了么，online联系他们再试试呢，如果已经发了就只能退了吧
: Hello dear, please provide your order number. If it’s already shipped, we’ll provide you with a return label. Once you receive it, just send it back—no need to pay for shipping. 亲亲您好，麻烦提供一下单号，已经发货的话我们给您提供退货标签，您收到了退回就行，不用支付邮费的
: Last time I bought one, the quilt was small (maybe it's a Chinese size standard?), just covering the bed surface, with no excess hanging over the sides, not very nice. According to US standards, you should buy a size up. 上一趟买了，被子小（可能是国内尺寸标准？），就是刚刚覆盖床面，两边没有余量垂下来不太好看，按美国标准要买大一号。
: Hello dear~ Our size chart is detailed on the product page, you can check it before purchasing, or email our customer service. 亲亲您好~我们的尺码表在详情页，一一对应都很详细的，购买之前您可以看看，或者发邮件问我们客服也行
: Looks nice 🤩 好看🤩
: Thank you for liking our products~ 感谢您对我们产品的喜欢~
: Looks good 看起来不错
: Thanks for your support of THXSILK products~ 感谢亲亲对THXSILK产品的支持~
: It's been a week since I bought it and I still haven't received it! 买了一个星期了还没收到！
: You can see the 16th on your logistics info chart, has there been no updates since then? Maybe it's stuck somewhere. 你这个物流信息的图上就能看到16号的，是后来都没有再更新动态了么，不知道是不是卡在哪里不动弹了
: Can you provide your order number? Or you can message me privately, and we will have customer service contact you to resolve it 可以提供一下您的订单号吗？或者您私信给我也可以，我们这边会有客服联系您，为您解决
: I bought the Hug Bear silk blanket during the last promo. It’s super light and thin, really suitable for summer, but the texture is just okay—feels a bit rough. After washing, it’s not as comfy, and definitely less breathable than the silk comforters from IKEA. Wouldn’t really recommend it. 之前的活动买了抱抱熊蚕丝毯，很轻很薄的一条，适合夏天。但是感觉手感一般有点涩涩的，洗完了就没有很舒服了，也没有宜家的蚕丝被子透气，不是很推荐。
: I always use a silk comforter too, but it’s so light I can’t sleep well. Had to add another thick blanket on top to feel secure. 我也是一直盖蚕丝被 但是被子太轻我睡不好 又加了一张厚毯子才踏实
: That's so me, too light a sleeper to sleep soundly 世另我 太轻睡不踏实
: Yes dear, our silk quilts are very light and soft 是的亲，我们的蚕丝被是很轻薄柔软的
: For those who bought it—is it actually good in use? 买过的姐妹用过的好用吗
: Hello dear, the ones labeled "washable" can be washed, avoid sunlight, let them air dry in a cool place, and don't use a dryer 亲亲你好，标有“washable”的可以水洗，避免暴晒，阴凉处自然风干，也不要使用烘干机
回复 @匿名用户 : Sigh, it's my first time buying![[facepalm]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
and it supposedly says it's washable (which actually isn't true [cracked] 哎，我也是第一次买![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
而且它自己说明写的washable（其实并不太行![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
: I washed it once after buying, and the cotton inside all balled up into lumps. After washing, it didn’t feel soft anymore either![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
我买回来洗了一次 里面的棉花就变成一坨坨分的了 而且洗完也不柔软了![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
: Hello customer, can you tell us which one you bought? We're a silk brand company, our products are filled with silk, not cotton, and mulberry silk is highly elastic. Our quilts are filled with complete silk cocoons, so you won't encounter "clumps of cotton" issues. Please provide your order number, and our customer service will help you with any product issues. 您好这位顾客，可以告诉一下您买的哪款吗？我们是一家丝绸品牌企业，产品的填充物不是棉花而是蚕丝，而且桑蚕丝延展性很好，我们的被子填充的蚕丝都是用完整的蚕茧，不会存在您说的“棉花变成一坨一坨这种情况”麻烦您提供一下订单号，稍后会有客服为您解决任何产品问题
回复 @THXSILK : I bought the peach-patterned silk quilt two years ago. Maybe my description wasn't accurate, but what I meant was that after washing, the silk inside clumped into small pieces. Before washing, the silk quilt was very soft, but after washing, it lost some of its softness. 我是两年前买的水桃子款的蚕丝被，可能是我描述不准确，但我的意思是被子洗完之后里面的蚕丝就分散了成一小块一小块了，蚕丝被洗之前是很柔软的，洗完就没有那么柔软了。
: Is this the same as the one on Taobao for 200 RMB? 这跟淘宝两百块那个是一样的？