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问大家
: Does anyone know if the soy cleanser is actually good? I'm combination-dry and worry it won't clean well. Heard the cleansing power is pretty mild. 有没有姐妹知道大豆洁面到底好不好用？混干担心洗不干净，听说清洁力强较弱
: As someone with combination-dry skin, after washing, my face feels slippery, like the foam wasn't fully rinsed off. Even the Philosophy cleanser everyone raves about gives the same slippery feeling—doesn't cause breakouts, but it's a personal preference. 混干皮表示，洗完脸上滑溜溜，总有种泡沫没冲干净的感觉。包括那个philosophy所有人都说好用的洗面奶也一样，都是洗完滑溜溜的觉得没洗干净，倒是没说长痘，看个人吧。
: For normal skin, I still feel like it doesn’t cleanse completely. I recommend Kiehl’s white tube cleanser, and the blue bottle makeup remover is great too. 中性皮肤感觉有种没洗干净的感觉。推荐Kiehl’s 白管洗面奶。蓝色瓶子的卸妆液也推荐。
: May I ask, what are the dates like for the Black Tea Water you received? 请问大家收到的红茶水日期怎么样？
回复 @慧慧0730 : I checked, it's pretty good. Produced in June 2023, expires in June 2026. 查了，挺好的，23年6月生产，26年6月到期
回复 @圆舞舞曲 : That's great, congratulations! Some ladies mentioned their thoughts, and it scared me from buying 😄 Did you buy the face wash? 太好了，祝贺，有些姐妹说过思路，吓的不敢买😄你买了洗面奶吗？
: Has anyone used this? Is it okay for dry skin this season? I want to buy an oil-based product, or a water-oil one. 有人用过这个吗？这个季节干皮ok吗？想买油类产品，或者水油。
回复 @越越越313131 : You're welcome, sis![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
. Is that Guerlain one good? I haven't tried it yet; maybe next time there's a discount, I can give it a go. I have dry, sensitive skin ![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
, and it gets even drier in this weather. I've been using a Sulwhasoo sleeping mask recently, and it's quite good. 别客气，越姐妹![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
娇兰那个好用吗？我还没试过，下次有折扣可以试试。我是干敏皮![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
这天气就更干了。我最近在用一个雪花秀的睡眠面膜还不错
: I haven't used this one. I'm currently using the new version of Double Serum![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
. Honestly, I prefer the old version, it was more moisturizing. Caudalie's face oil is also good, but I haven't seen it recently. 这款没有用过，我目前用的是新版双萃![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
说实话我比较喜欢老版，更加滋润点。Caudalie的面油也不错，但最近好像没看到了
: Has anyone's order shipped yet? 有已经发货的吗？
回复 @Elizabethwang : How's the expiration date? 日期好吗
: I've received my order. 我收到货啦
: Where do you apply the birthday discount of -$10? Does anyone know?![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
这个生日减价-10在哪加啊有朋友知道吗？![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
回复 @Su小芮 : I selected ➖20. I just registered. I saw it said there was -10 at checkout, but not sure how to do it. 我选了➖20 我刚注册 我看他写checkout还有-10 不知道咋弄
: Is the birthday reward sent via email? 😂 It seems like I didn't receive it 请问生日rewards是邮件发的吗 😂我好像没有收到
: Is the rose water or rose oil better? Can't decide. 玫瑰水还是玫瑰油好用啊 纠结
回复 @shelly0123 : +1 I used Biossance rose oil before, and this Fresh one is much more cost-effective and also very good. +1 之前我用的biossance玫瑰油 fresh这款性价比高太多了也很好用
回复 @kiwi_wiii : This one. The black tea one is also good, but my face feels a bit sticky after using it. Shake this one before use. It's more cost-effective 👍👍👍 就这个，红茶也不错，但用完脸会有点粘粘的，这个用之前晃匀，性价比更👍👍👍
: Ladies, can you recommend a lip balm? I’ve never tried theirs before![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
集美们能推荐哪款唇膏吗？没有用过他们家的唇膏![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
回复 @马儿哥哥 : No, it’s a white bottle with a dropper—I looked it up, it’s called the Sugar Smoothing Lip Primer, but I couldn’t find it on the official site. 不是，是一个上面有滴管的白瓶的，我去搜了一下叫澄糖唇部精华smoothing lip primer，官网上没有找到
: Lip balm is truly moisturizing, but if you put it in your pocket, it'll melt. Better keep it in your bag, not in your pocket or on hot days in the sun. Other brands of lip balm don't have this level of moisture. 润唇膏滋润是真滋润，但放口袋会化掉那种，千万放包里，别放口袋或是大热天会晒化了，其它好多品牌唇膏都没这个润
: Ordered the mask, still debating the cream—not sure if it suits combination-oily skin. 下单了面膜 还在纠结面霜入不入 不知道适不适合混油皮
回复 @桑达拉 : This mask can be left on overnight. Once when I went back to China, I don't know why my face broke out all over. I just wanted to hydrate a bit and used my mom's Black Tea mask, even though it was expired. The next day, not only was my skin super soft, but all my pimples were gone. I remember that so clearly. 这个面膜可以过夜的 我有一次回国不知道怎么满脸爆痘 只想着补一下水 用了我妈的红茶面膜还是过期的 结果第二天不仅皮肤很嫩痘痘全都没了 我记好久
回复 @小熊放学 : This is my first time buying too. I read that this mask can be left overnight, but I plan to apply a thick layer for 15-20 minutes before rinsing. Online reviews say this method works great - gonna try it! 我也是第一次买 我查了下好像这个面膜可以过夜 但是我打算就厚敷个十几二十分钟这样洗掉 网上说这样效果很好 打算试试
: What toner would you recommend for very dry skin? 大干皮推荐哪种水呀
: Black Tea Toner, sis! As someone with very dry skin and a night owl, this keeps me hydrated and helps with dullness. 红茶水姐妹，我大干皮加熬夜党用这个保湿不错还有一点去黄气
回复 @娜美0713 : Excuse me, is it the water with rose petals or the clear kombucha tea water? 请问是那个有玫瑰花瓣的水 还是透明的昆布茶的水呀
: Has anyone successfully used the $10 birthday discount? I've been trying since yesterday and it doesn't work. Changed browsers and phones—still no luck. Emailed Fresh customer service yesterday; not sure if I'll get a reply today 🥺🥺🥺. So anxious~ 请问有小伙伴成功使用了生日$10折扣的嘛？我从昨天试到现在都不行 换了浏览器➕换了手机也不行 昨天给fresh客服写了邮件 也不知道今天能不能收到回复🥺🥺🥺唉好捉急啊～
: Back in September during sales, birthday rewards couldn't be stacked. Now my birthday reward expired, but I can use it with points rewards. 我9月份的时候试过也是打折不可以跟生日reward一起用。 现在生日reward过期了，但可以跟积分reward一起用。
回复 @KKKKim : Huh? Can you share how you did it? Mine won't work at all—so frustrating 😡. Still no email reply today either... 啊？可以请问友友是怎么做到的吗？我这边完全不行啊好气人😡果然等到现在今天也没等来邮件回复唉。。。
最新评论 719
: Received opened products. Returned 3 weeks ago—still no refund. CS called me "impatient," no apology, extremely rude. 寄来的东西开封过的，三周前已经退回，现在还没有refund给我，打客服还说我impatient，没有任何歉意而且非常不礼貌。
: Demand a restock! 强烈要求活动再来一次
: Missed it 错过了
: Will this be back for Black Friday? 黑五还有吗
: Which app can check product dates? 请问用什么app能查到产品日期？
: Try CheckFresh 可以用checkfresh
: Grab the Soy Cleanser too![[机智]](/assets/emoji/comment-emoji/dm_jizhi@2x.png?v=1)
大豆洁面可以来一个![[机智]](/assets/emoji/comment-emoji/dm_jizhi@2x.png?v=1)
: Loved the Black Tea White Jar, trying the Black Tea Black Jar this time 用过红茶白罐觉得不错 这次试试红茶黑罐
: Received everything damaged. Called CS—no one picked up. 收到货全部损坏，打客服电话没人接。
回复 @匿名用户 : Thanks. Saw your comment and called—got through immediately. They offered a reshipment, but I insisted on a refund. No way I’m risking another broken package with zero padding… 谢谢。看到你这条评论立马打了有人接了，说给我补发，我坚持退款了，一点缓冲材料都没有怕再来个破包裹…
回复 @匿名用户 : Maybe my order shipped later—mine had bubble wrap (though totally deflated)![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
可能是不是我的发货比较晚，我的里面有气泡垫，当然气泡垫都瘪了![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
: Just received my order and I'm shocked—every package was damaged. The Black Tea Essence bottle was completely shattered, not a drop left. How can shipping be this rough when the outer box was fine? 刚收到人都傻了，每个包装都是破的，红茶水直接碎的，一滴不剩。快递能暴力成这样？但是外包装一点没破。
回复 @匿名用户 : About to reach out. So weird—even if dropped, it shouldn’t be this bad. The Black Tea cream and mask boxes were all scuffed too. 我正准备联系。好奇怪，按理说摔了也不会成这样，红茶面霜和面膜的盒子全都磨损。
: OMG this is horrifying![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
Hope CS processes your return ASAP ![[感谢]](/assets/emoji/comment-emoji/dm_ganxie@2x.png?v=1)
我的妈呀，你这个太恐怖了![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
希望赶紧联系上客服退货![[感谢]](/assets/emoji/comment-emoji/dm_ganxie@2x.png?v=1)
: Will this be back for Black Friday? 黑五还会有吗
: Placed two orders: Black Tea cream + eye cream, and Rose cream. All have super fresh production dates—April and June this year. So happy! 🥳 買了兩單 紅茶面霜和眼霜 還有玫瑰面霜 日期都好新鮮 今天四月和六月生產的 開心🥳
: Accidentally ordered an extra Black Tea Essence but it's already shipped. Emailed customer service two days ago—no reply. If I return it, will they cover shipping?...... 下单买多了一瓶红茶水想退掉，可是已经发货了，发了邮件给客服两天没回我。那我寄回去退货，店家能补贴运费吗？......
: I asked—they won't cover return shipping. Not a fan of this policy 我問過了 不可以的 運費要自己負責 挺不喜歡這樣子的
回复 @BONbb : CS replies so slowly—unlike Taobao where you can just reorder..... 客服回复太慢了，不像淘宝能重新下单.....
: Bought the Black Tea Kombucha Essence and day cream. Fresh production dates, both made this year.![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
买了红茶精粹水跟日霜.日期新鲜都是今年产.![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
: Why can't I complete the payment? 为什么一直没办法付款
: Try a different payment method, maybe it'll go through? 换个payment试试能过得去吗
: Which of their face creams would you recommend? 请问他家面霜比较推荐哪款啊
: Depends on your skin type. Their Black Tea line is popular—check the chart above to match with your skin type 要看你肤质了，它家红茶的比较火，你可以看看上面那个表格，对应自己的肤质选一下
: Why can't I find customer service… 客服怎么都找不到的…
回复 @匿名用户 : Sent an email, just got a reply today 发邮件，今天刚回
: Is the Rare Earth a good deal? 古源是不是好价？
: Seems like they rarely go on sale, must be a good deal 貌似很少打折的，应该好价
: Same question, kinda want to get it 同问 有点想入手
: Ordered on Monday, received on Wednesday. The dates are good, produced in August this year. 周一下单，周三收到。日期很好，今年8月份生产的。
: How long does a 250ml bottle of Black Tea essence water last? First time buying, I find it quite good. Considering ordering more to stock up. 250ml红茶精粹水大概能用多久啊？第一次买，觉得挺好用的，考虑要不要再下一单囤着
: I don't use it heavily, 50ml of Black Tea water lasts me nearly 2 months with twice-a-day use![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
我用得不狠，50ml的红茶水每天两次要用接近2个月![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @汐薰 : Thanks, then my 250ml should last about half a year, that's quite durable. 谢谢，那我这250ml估计能用大半年，那还挺耐用的
: Is the Black Tea essence water effective? Is it suitable for oily skin? 红茶水好用吗？油皮适合吗？
: Oily skin loves using this in winter. 油皮冬天很喜欢用这个
回复 @Annabelle橘子 : Thanks 谢谢