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问大家
: Hey girls, can the Black Gold Cream Generation 2 refill fit into the Generation 1 jar? 请问姐妹们， 2代黑金面霜补充装可以放得进一代瓶子吗？
回复 @黎家二小姐 : Sorry! Just realized you were asking about Gen 1 vs. Gen 2—I thought you meant Black Gold vs. Absolue... I’ve never used Black Gold Gen 1, so my earlier reply only applies to whether the Black Gold refill fits into the Absolue jar. 抱歉！我刚发现你问的是1代和2代，我以为是黑金和菁纯……我没用过黑金1代，前面的回复仅适用于黑金面霜补充装能否放进去菁纯的瓶子
回复 @Yolanda_Van : Well, that saves me money—I’ll just buy the refill then. Btw, what’s the difference between Gen 1 and Gen 2 in terms of performance and feel?![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
那省了，要买就买替换装了。顺便问一下姐妹一代二代功能使用感有什么区别吖？![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
: There are no reviews for this on the official website. Have any of you tried it? How effective is it? 这个官网没有评论，有姐妹试过吗？效果怎么样？
: I've used it and didn't notice anything. 我用了 没有什么发现
: No significant effect, I've used two bottles. 没啥效果，用过两瓶
: How's the discount? 折扣怎么样
: The set is worth it. 套装划算
回复 @龙头龙脑龙宝宝 : Just bought it. 已入
回复 @LLSSS : Haven't tried this series, is it good? 没用过这个系列 好用吗
: Is there a buy one get one free offer on the cream? 面霜没有买一送一吗
回复 @LLSSS : No, it's not included this time. 是的，这次没参加
: Why are these two prices different? If anyone knows the difference, could you share? 为啥这两个价格不一样呢？哪里不同哪个姐妹告诉一下.
: Yeah! I noticed that too. The one with the box is cheaper, and the one without the set box is more expensive![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
对啊！我也看到了，有盒子的便宜，没套盒的贵![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
: I don't get it either. They're both full-sized eye creams and face creams, so might as well go for the cheaper one. 搞不懂哎，都是full size眼霜和面霜，反正那就买便宜的吧
: Has anyone used this eye cream? How are the results? 眼霜有人用过吗，效果怎么样呀
: I think that's possible. 我觉得可以
: Pretty good, very moisturizing. 挺好的 很滋润
: Has anyone used Lancôme Absolue emulsion? Is it just right for combination oily skin in summer? 有人用过菁纯的乳液么？夏天混油是不是刚刚好
: The Absolue line is honestly a holy grail for anti-aging and nourishing the skin. The emulsion has a lighter texture than the cream, so it's better for oily skin, but even dry skin types will find it hydrating enough. 菁纯系列简直是抗老养肤的天菜产品，乳液比面霜质地清爽一点~更适合油皮，但干皮用了也不会觉得不够滋润
回复 @小花花花花儿_Dmr : Heard the lotion contains alcohol, but after using several bottles, the cream is indeed not bad. 听说乳液里有含酒精，面霜用了几瓶确实是不错
: How effective is the Absolue eye cream for fine lines? 细纹用青纯眼霜效果如何
: No effect😑 無感😑
: I've used it and feel it's good. 我用了 感觉可以
: After purchasing, they confirmed via email, but the order tracking shows no stock. Will they send it later? 买了以后邮件确认了 但追踪订单显示无货 后续还会发货吗
: They won't send it, at least not the free item. 不会发 至少不会发赠品
: Does anyone know if the refill for the black gold cream is the latest version? 大家知道那个黑金面霜替换装是全新版的吗？
: I think so. I remember the old version had a web pattern. This one changed the packaging along with the new cream. 应该是吧 我记得老版的是网纹的 这个配合新的面霜包装换了
最新评论 120
: The Lotion Tonique from the buy-one-get-one-free promo has a terrible expiration date—just six months left. 买一送一活动买的极光水日期太差了，半年就过期了
: Don’t buy.客服 is trash. Bought the Soft Cream + Eye Cream set, and the Soft Cream jar arrived shattered. Emailed客服, they said they’d reship. Waited forever, called them, and they said gift sets can’t be reshipped—only partial refund. Asked how much, they said they didn’t know and would notify me. Never did. Followed up today, and they said they’d refund half the set’s price. But Soft Cream is more expensive than the Eye Cream!! So infuriating. I offered to return the Eye Cream for a full refund, but they said it’s past 30 days… I contacted them immediately, but they dragged it out until the window closed. Unbelievable. Hard pass. 别买，shi一样的客服。买了soft cream➕眼霜的set，收到soft cream的瓶子就是碎的。联系客服回email说会reship。等好久没收到，打电话问说gift set不能reship只能partial refund，我就问多少refund啊，客服说不知道，知道了通知我。也一直没有通知，我等好久今天问他们，说refund这个gift set的一半。但是soft cream比eye cream贵啊！！真的太无语了。我说我可以把eye cream退回去，给我full refund。客服说过了三十天了….真的是马上联系他们的，他们一直不回一直在等，过了三十天了他们说对不起不能退了。太无语了狠狠避雷了
: Image comment 图片评论
: Hello, we’ve received your after-sales assistance request. A confirmation email has been sent to the provided address—please check. 您好，您的售后协助申请已收到，确认邮件同步已发送至您提供的邮箱，请查收。
: Received the buy-one-get-one-free eye cream, but my second set order got canceled 😓 之前买一送一的眼霜收到了，第二单套装就被取消了😓
: Is Lancôme slipping lately? Their customer service is terrible. UPS misdelivered my package, and it got soaked in a rainstorm. The客服 won’t even replace it. How am I supposed to gift or use something waterlogged? Now they’re making me pay return shipping. Unbearable. $400 down the drain for pure frustration. Lancôme最近是不行了吗？客服好差啊。Ups乱投递，赶上暴雨，包裹都被淹了，客服都不给replacement，泡成这样怎么送人和自用，现在还要我自己付邮费退货，简直不能忍。400刀买了个闹心
: Hmm, seems like the courier shares some blame here. Did you ask them to take responsibility? emm感觉这个情况快递也有责任呀 是不是能要他们负点责任，你问过他们吗
: WTF, you really need to file a complaint with customer service. Someone has to take responsibility. If one客服 brushes you off, just exit and try another. Keep switching until you get a resolution. Woc，这样真的要投诉找售后，不管谁？都要有个负责的。如果这个客服不理，就退出换一个客服。换到舒服为止。
: Placed two orders on 6/18 and 6/19, received them on 6/26. Two of the Absolue sample creams in the free gifts were from batches three years ago, while the rest were manufactured in 2023. Does this big company just have no budget for quality control on samples? 6.18与6.19分别下两单，6.26收到货，赠品里面有两个菁纯面霜小样是3年前的批次，其余的都是2023年制造。这样规模的大公司是不是没什么预算为样品做品管？
: I need to complain too. Bought the Lotion Tonique, Advanced Génifique Eye Cream, and powder compact ×2 during the promo—didn’t receive a single sample. Not one. I’m laughing at this point. 我也要吐槽一下，之前活动买了极光水，大眼精华和粉饼分别×2，一个小样都没有收到，是一个小样都没有，我笑了
: Gotta vent—this is supposed to be a gift set? Just a bunch of torn paper wrapping and a damaged box. How am I supposed to gift this? So frustrating 😓 一定要吐个槽 这哪里是礼盒装 一堆破纸包着 盒子也是破的～咋送人～实在是无语😓
: If you don't buy and I don't buy, we'll all wait for the buy-one-get-one-free deal![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
你不买我不买，大家齐等买一送一![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
: Yeah, not buying, not buying![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
嗯 不买不买![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
: The contents inside were clearly tampered with. First time encountering this—no idea if it's been used by someone else![[生气]](/assets/emoji/comment-emoji/dm_shengqi@2x.png?v=1)
里面的东西是被拆过的，第一次碰到这情况，也不知道是不是被人用过的![[生气]](/assets/emoji/comment-emoji/dm_shengqi@2x.png?v=1)
: You should definitely contact their customer service and send them photos. 找他们售后问一下吧还是 发照片去
: Hey girls, can the Black Gold Cream Generation 2 refill fit into the Generation 1 jar? 请问姐妹们， 2代黑金面霜补充装可以放得进一代瓶子吗？
: Even though it’s a bit smaller, you can just snap it in on one side—still usable. 虽然小了一圈，但可以只扣一边，还是可以用的。
回复 @黎家二小姐 : Sorry! Just realized you were asking about Gen 1 vs. Gen 2—I thought you meant Black Gold vs. Absolue... I’ve never used Black Gold Gen 1, so my earlier reply only applies to whether the Black Gold refill fits into the Absolue jar. 抱歉！我刚发现你问的是1代和2代，我以为是黑金和菁纯……我没用过黑金1代，前面的回复仅适用于黑金面霜补充装能否放进去菁纯的瓶子
: Bought with buy one get one free offer a few days ago, the account shows shipped for days but no tracking or email received. Sent an email to customer service but no reply. Anyone had a similar experience? 前几天买一送一优惠买了，官网账号里显示shipped好几天了，可是一直没有tracking也没有收到邮件。给客服发邮件也不回。有人有类似经历吗？
: Just use online chat to contact customer service. 直接online chat 找客服
回复 @匿名用户 : Thank you 🙏 谢谢🙏
: Waiting for Black Gold at half price.![[狗头]](/assets/emoji/comment-emoji/dm_goutou@2x.png?v=1)
坐等黑金五折![[狗头]](/assets/emoji/comment-emoji/dm_goutou@2x.png?v=1)
回复 @匿名用户 : The lowest discount you'll usually see is 30% off. So if you need it, just grab it at 30% off. 一般能见到的大部分最低折7折。所以正好需要，见到7折就可以下手了。
: When does this usually happen... At most, it's buy one get one free, but a straight 50% off for the Black Gold line? I've genuinely never seen that... 一般什么时候啊。。最多买一送一，黑金直接5折我真的没见过耶。。。
: After purchasing, they confirmed via email, but the order tracking shows no stock. Will they send it later? 买了以后邮件确认了 但追踪订单显示无货 后续还会发货吗
: They won't send it, at least not the free item. 不会发 至少不会发赠品
: Seriously, don't buy, folks. They messed up the last buy one get one free offer. Charged me for one and said the free one got canceled! Ended up paying full price! I'm so mad! ヽ(`Д´)ﾉ nnd 大家别买，之前活动买一送一它搞不起，收了我一份面霜的钱告诉我送的一份取消了！等于原价买！nnd 气死我了ヽ(`Д´)ﾉ
: Hmph! Same here, I returned it as soon as I received it![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
呵呵！我的也是，我收到后就退掉了![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
: Bought the eye cream and cream samples, feels like the cream works better. Waiting for the buy one get one free. 买了眼霜还有面霜样品感觉面霜效果比较好，等买一送一
: How's the discount? 折扣怎么样
: The set is worth it. 套装划算
回复 @龙头龙脑龙宝宝 : Just bought it. 已入
: Looking for 🀄️🀄️🀄️ 求🀄️🀄️🀄️
: Does anyone know when it will be? 啥时候有知道吗
回复 @匿名用户 : When will the buy one get one free offer for the cream be available? 面霜买一送一什么时候有
: Is there a buy one get one free offer on the cream? 面霜没有买一送一吗
: No, it's not included this time. 是的，这次没参加
: Haven't tried this series, is it good? 没用过这个系列 好用吗
: Haven't even finished the last ones I bought.![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
上次买的都还没用完![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
: No Advanced Génifique? 没有小黑瓶吗？
: There's an Advanced Génifique + Absolue soft cream set. 有小黑瓶+菁纯soft套装
回复 @二百多斤的孩子 : There's a buy one get one free offer today. 今天有买一送一活动