[Expired]Ending Soon: Lancôme Genifique Collection Sale

: Just use it like a mask essence, applying generously. I've seen people use 8 pumps , then massage in circular motions for a while 就是直接当面膜精华液那样，用量要多，我看人家都用八泵，然后打圈按摩一段时间

回复 @LingCC : A bit. Using this much will definitely feel thick - the texture isn't as comfortable as regular skincare 会有点，这么多用着肯定会厚厚的，肤感不如正常护肤

: 90% chance they're out of stock and canceled your order... Happened to me before. They don't even notify by email - you have to ask to find out 十有十一是没货给你砍单了…我之前买也是，而且不发邮件通知，得自己问才知道

回复 @babyxt : Contacted them and they said the order was canceled 联系了说order取消了

回复 @Ellecc : Almost cut my finger ... Almost cut my finger ...

: Same here, mine was opened. First time encountering this 我的也是，被拆过的，第一次碰到这情况

回复 @热心小同学 : I'm going to return both bottles together later. I meant to give them as a birthday gift to my sister, but now it's too late. 我等下两瓶一起去退货。就是本来送给姐姐的生日礼物现在来不及了。

: I suggest reporting this to customer service to see if they can compensate you. 这个建议去跟客服反馈一下，看看可不可以补偿

: Mine was canceled too 我的也被cancel了

: I've already received an email saying my order was canceled due to no stock. 我的已经发邮件砍单了，说没货

: Were there any alerts? 有什么提示么

: Is it canceled or just out of stock waiting for restock? 问一下是cancelled 还是说没货等补货呀？

: The Advanced Génifique serum and the Absolue Soft Cream are both good; you can use them in the morning and evening. However, I usually skip the cream in the morning and just use toner and lotion 小黑瓶和菁纯soft面霜都行吧，早晚用都行，不过我是早上一般不擦面霜，就用水乳

回复 @小蓝胖子 : Okay, thank you 好的，谢谢

: This is really irritating. I bought the Absolue full-size and was supposed to get a refill as a free gift, but then they canceled the refill. They emailed me saying I wouldn’t be charged extra since it was a freebie. But they only sent the full size, so today I just returned it! The only reason I placed my order was because of the free refill, but what can I do—I’m broke anyway. 好气人， 买了菁纯正装送替换装，结果替换装取消了 发Email说不扣任何钱 本来就是送的。 结果只寄了一瓶正装给我， 今天退掉了！ 本来就是冲着送替换装下单的，没办法主要我也是穷

回复 @Carol红红 : Yeah, this is actually super frustrating. If they never intended to give out the refill, most people wouldn’t have placed their orders at all. That’s just bait-and-switch! 这个确实很气人，如果一开始就不送替换装别人压根就不下单了，纯属斯诈行为

: Me too! The package only contained the product, with no foam or anything to prevent damage. The product was badly damaged. One of the products had even been opened... Lancome's quality control is really terrible! Such a big brand, but the quality control is lousy. The packaging of products costing hundreds is even worse than drugstore products! Very trashy! 我也是！包裹裡面只有產品，沒有任何泡棉防撞什麼的東西。產品被撞的爛爛的。其中有一個產品也是被打開過的…. 蘭蔻的品管真的很爛！ 這麼大個品牌，這麼爛的品管。幾百塊的東西包裝的比開架產品還爛！非常垃圾！

: Same here, I placed two orders and when the packages arrived, there was zero protective padding inside. 我也是下了两单，快递寄过来完全没放任何缓冲东西。

: See if there's any damage inside, or you can take a photo directly and show it to their customer service about this situation 看看里面的东西有没有破损之类的啊，或者可以直接拍照给他家客服看看这个情况

回复 @匿名用户 : Did you file a complaint? I did, and the official response was that as long as the seal isn’t broken or there’s no damage, they won’t handle it. Then they just said I could return it. 你投诉了吗？ 我投诉了，官方说只是开封没有破损他们不受理，然后说可以退货

回复 @匿名用户 : Hello, thank you for your feedback. If you need help from Junjun while pursuing your claim with the merchant, feel free to email Junjun at support@dealmoon.com and include your order number and appeal. I will do my best to assist in resolving your order issue satisfactorily. 您好，谢谢反馈，如果您在和商家追诉中需要君君帮助，欢迎您邮件君君 support@dealmoon.com 并附上您的问题订单号和诉求，我会全力协助使您的订单问题得到妥善处理。

: Same here, so I returned mine today—so frustrating! 我也是，然后我今天退回去，真的好气人

: It contains salicylic acid, so if your skin has good tolerance, you can use it. But if your skin doesn't easily build tolerance, you probably won't be able to use it 这里面有水杨酸哦，要是皮肤耐受性还可以就能用，要是不容易建立耐受的皮肤估计用不下去

回复 @咯咯哒的烤鸭 : Understood 🫡 Thanks for the heads-up. I'll stick with something milder then 明白了🫡谢谢提醒，那我还是搞点温和点的吧

: Seems like you need to log in, but now it seems to be out of stock 555 好像要登录账号哎，但现在好像没货了555

: I ordered three sets to take back to China as gifts, and they all got canceled. 我下了三套打算回国送人 全被砍了