[Expired]Ending Soon: Lancôme Skincare Sale
Buy 1 Get 1 Full-Size Free
- Lancôme offers Buy 1, get a full-size FREE via Code SUMMERSPLASH .
- FREE 3-Piece Skincare Trio with any purchase of $75+" with offer code HAPPINESS
- Free shipping on orders over $100.
- Deal ends 6/11 20:59.
- Buy 1 Get 1 Full-Size
- Recommend
问大家
回复 @JAN0311 : Can we return it at the store? 请问可以去店里退货吗
: The refill was canceled, and they still shipped it. Returning it will cost $5 in shipping. 替换装被取消了，还发了货，退货还要5刀运费
回复 @JAN0311 : I just canceled it. Five bucks for my peace. I canceled another one too. 我直接取消了，五块钱还我宁静，我还有一个我直接取消了
回复 @Sunxiaochun : Sis, how do you process the return? 姐妹退货怎么弄
: This is absurd! For the "buy the original, get a free refill" promo, I received the original but the refill was canceled. Please help resolve this—see if the refill can be resent! Thanks! 好扯！這次買正品送 refill 活動，我收到正品了，refill卻被取消了，請協助處理的，看是否有辦法補發refill！謝謝！
回复 @非名牌 : 去官网登录账号打return label，他们收到货以后，会把邮费扣除![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
去官网登录账号打return label，他们收到货以后，会把邮费扣除![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
: May I ask, where do I click to subscribe? 请问一下，在哪点订阅？
: Choose this: Save 15% off + free shipping: AUTO-REPLEN. After purchasing, don't forget to go to your Account to cancel the subscription. 选这个: Save 15% off + free shipping: AUTO-REPLEN，买完后别忘了去Account 里cancel subscription.
回复 @GraceEllan : You're welcome![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
If you choose 15% off, don't forget to select 3 samples. 不客气![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
如果你选15% off, 别忘了选3个小样.
回复 @天晴之岚 : Can everyone use the 15% subscription? Can I cancel it after the delivery arrives?![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
可以都有在用百分15的订阅嘛？到货然后再取消可以嘛？![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
: Hurry up! Waited all day and it's restocked again. 赶紧冲啊，等了一天又补货了
回复 @拜年 : 我也是这样操作，赠品小样不爱，去年收到过过期的赠品小样就不爱了 我也是这样操作，赠品小样不爱，去年收到过过期的赠品小样就不爱了
: Is anyone able to make a payment? 大家可以付款吗？
: If you can't make a payment, don't add the promo code first—checkout first, then add the promo code on the payment page and it should work. 付不了款的先别加折扣码，先checkout 在结账的页面再添加折扣码就能行了
: I can’t pay either, ugh 😵💫 付不了啊 晕😵💫
回复 @彩虹跳跳糖 : How do you cancel a subscription? 订阅怎么取消
: Why can't SUMMERSPLASH be used 😭 SUMMERSPLASH 为什么不能用😭
回复 @萌八哥 : After placing the order, I received an email saying it's back-ordered. Guess it's out of stock then![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
下单之后发email说back order了 估计是没货了吧![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @匿名用户 : Is the Absolue foundation any good and what skin type is it suitable for? 菁纯粉底好用吗，适合什么皮肤啊
: Will the Absolue foundation have a discount? 菁纯粉底会有折扣吗
回复 @不周山 : 养肤型应该比较适合干皮吧 养肤型应该比较适合干皮吧
: The 8-piece free gift is out of stock. Will it be sent later after placing the order? 8pieces赠品缺货，下单之后会补发吗？
回复 @蓓蓓F : Order over $75 gets an 8-piece gift (temporarily out of stock! Valued at $132). Order over $150 gets an additional 3-piece skincare set. Total value $177. Need to use discount code HAPPINESS. The 8 pieces are out of stock. 订单满$75送8件礼(暂时缺货！价值$132)，满$150再送护肤3件套，总价值$177，需要使用折扣码HAPPINESS。8pieces没货了
回复 @雇只蝙蝠 : Close call, it was still available when I placed my order. 好悬，我下单的时候还有
: Excuse me, does everyone use the 15% subscription? 请问大家有用百分15的订阅嘛？
回复 @甜菲儿旋转 : Cannot be used with those free gifts at the same time. 不能同时跟那些赠品一起用
: No change. 没有变化
: What's the difference between Soft and Rich? Soft和Rich有什么差别？
: Rich is more moisturizing, use it in winter. Use soft in summer. Rich 滋润度更高，冬天用. 夏季用soft
回复 @fatdodomushroom : You're welcome![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
不客气![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
热门评论 1
: Getting a full-size free gift can be combined with the 15% off subscription discount! But I found that it cannot be added to the cart along with the free gift. This time, I'm definitely going for the 15% off!![[买买买]](/assets/emoji/comment-emoji/dm_buy@2x.png?v=1)
送正装可以叠订阅8.5折！但我发现它不能和送礼同时加入购物车，这波肯定冲8.5折啊![[买买买]](/assets/emoji/comment-emoji/dm_buy@2x.png?v=1)
回复 @晓静吖头 : Yes. 可以的
: Can the subscription be canceled after receiving the order? 订阅可以收到货取消吗？
最新评论 529
: I have received the refill package delivery, thanks Junjun for the help.![[惊喜]](/assets/emoji/comment-emoji/dm_jingxi@2x.png?v=1)
![[惊喜]](/assets/emoji/comment-emoji/dm_jingxi@2x.png?v=1)
我已经收到补充装的快递了，谢谢君君的帮忙。![[惊喜]](/assets/emoji/comment-emoji/dm_jingxi@2x.png?v=1)
![[惊喜]](/assets/emoji/comment-emoji/dm_jingxi@2x.png?v=1)
: Hello, thank you for confirming with Junjun. Please feel free to contact Junjun if you need any further assistance. Have a great day~ 您好，感谢您来与君君确认，之后如有需要帮助的地方可随时联系君君哦。祝您生活愉快~
回复 @Dealmoon : I have received it too, thank you Junjun 我也收到了、谢谢君君
: I received the replacement refill, and the date is really good—produced this year. 收到补发的refill了，日期特别好，今年生产的
: Received the order but no refill. Can I request a resend? 收到货 没有refill ，可以要求补发吗
: Why not ask customer service how they're handling it first? They should offer some compensation or something. 要不先去问问客服怎么处理的，他们应该会给补偿什么的
: It depends on your luck... The customer service rep I encountered said no, and even told me if I'm not satisfied, I can pay $5 to print a return label for a refund![[二哈]](/assets/emoji/comment-emoji/dm_erha@2x.png?v=1)
I wanted to try again just now, but ended up with the same rep. Speechless... 看你运气了…我碰到的客服说不行，还说你不满意的话可以付5美打印return label进行退货![[二哈]](/assets/emoji/comment-emoji/dm_erha@2x.png?v=1)
刚才想再试试的，结果又碰到同一个客服，无语了…
: Hi Junjun, I also didn’t get the refill. Contacted customer service, and they said it’s out of stock, so the order was canceled, but I never got any notification email. Asked if they could resend, and they said no… What should I do? [sigh] 你好君君，我也遇到了没收到refill的问题，联系客服，他们也是说refill没货了所以取消了订单，但是我没有收到任何notification邮件。问他们可不可以补发，他们说不行…请问这种情况怎么办![[叹气]](/assets/emoji/comment-emoji/dm_tanqi@2x.png?v=1)
回复 @匿名用户 : I placed two orders. The customer service rep I encountered for the first order was the same as yours. Then I asked Junjun for help with the resend. 我下了两单，第一单遇到的客服也是和你一样，然后我找了君君协助补发了
回复 @匿名用户 : Yes, that's right! 对的呢
: Junjun! Same issue—order went through, but no refill was sent, and I didn’t even get an out-of-stock notification. [sigh] 君君！同遇到了订单成功，但后面没给发refill的问题，而且我也没收到refill缺货的消息![[叹气]](/assets/emoji/comment-emoji/dm_tanqi@2x.png?v=1)
: Same—no refill! Lancôme is really on my blacklist now. Contacted customer service once, and they said it’s out of stock and can’t resend but would refund. Waited a few days—no refund. Asked again, and they said since it was free, there’s no refund, and they still can’t resend. But the refill is still available for order online? What kind of logic is this? At this point, I’ll just return it, but they’re charging a restocking fee. So mad. 同没收到refill！兰蔻这次真的要黑。发邮件联系了一次客服说没货不能补发，但是会退款。隔了几天没收到退款又去问客服，说是因为是free的所以不会有退款，又确认了一次还是不能补发。但是网上居然还能下单refill。这是个什么道理？？实在不行退货就算了，退货还要手续费。超生气。
: Hello, we’ve received your after-sales request and email. Further updates will be communicated via email. Thanks~ 您好，您售后协助申请及邮件君君已全部收到，后续进展也将继续情况将继续通过邮件与您沟通。谢谢~
: Your order issue has been resolved with Junjun's assistance. Thank you for your feedback! 您的订单问题君君已协助解决，感谢反馈！
: Only got the full-size product—refill was canceled. From what I’ve seen, customer service can’t resend it. Does Junjun have a better solution? 只收到正装refill被取消，看下来找客服也没办法补发，请问君君有更有效的处理办法吗
: Hello, we’ve received your after-sales assistance request. A confirmation email has been sent to the provided address—please check. 您好，您的售后协助申请已收到，确认邮件同步已发送至您提供的邮箱，请查收。
: Thanks for Junjun's help! However, the result received was that Lancôme items reported after 6/21 won't be resent and require direct contact with the merchant. Given the previous poor customer service experience, I've already filed a complaint with the BBB. 谢谢君君协助！但收到的结果是6/21之后通过君君反馈的兰蔻不补发了，需要自行联系商家。鉴于之前已经联系过而客服态度恶劣，所以已经投诉到BBB了。
: Same here—didn’t receive the BOGO refill. Please assist with after-sales, Junjun. 同没有收到买一送一的赠品refill装，烦请君君协助售后
回复 @匿名用户 : I just updated; I can receive it on the 26th. 我刚才更新了26号能收到
: Hello, we’ve received your after-sales request. Confirmation and reply have been sent to your email—please check. Thanks~ 您好，您的售后协助申请已收到，君君通过邮箱确认已收到您的邮件并回复，请您查收，谢谢~
: Waiting for Junjun’s reply. In the meantime, everyone can file a complaint against the merchant’s behavior (store overcharge) here: 网页链接>> 在等待君君的回复，与此同时大家可以去311投诉商家的行为（store overcharge)：网页链接>>
: Worst case, I’ll dispute it with my credit card in a week. This merchant is blacklisted for me now. Worst Case是一周之后直接找信用卡dispute。这商家在我这是拉黑了。
: Only sending the full-size product—what’s the deal? If the refill is out of stock, why not just cancel the order? 只发正装，什么意思？？替换装没货为什么不直接取消订单？
: Both orders had the refill canceled. This is utterly ridiculous. If you can't handle it, don't play the game. What a waste of emotions, time, energy, and money. 两单都是取消 refill。无语至极 玩不起就不好玩 浪费感情 时间 精力 金钱
回复 @匿名用户 : Lancôme is resending my refill~ 蘭蔻補發refill給我了～
回复 @HangryChou : I saw the email too. 我也看到邮件了
: Jun Jun, could you provide a unified update? For those missing the freebie, is the only option to return/refund, or might the brand resend the refill or offer equivalent discount? Many share this concern—thanks in advance. The brand’s handling is truly unacceptable![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
. 請問君君方便提供一個統一的更新嗎，遇到贈品沒發貨的，是只能找蘭蔻做退貨、退款處理，還是品牌方有可能補發refill或給予相同程度的折扣？不少人應該都有類似的疑問，再麻煩了～品牌方這次的處理方式真的非常不苟同![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @匿名用户 : Mine shipped! 我的發貨了！
回复 @匿名用户 : Got an update from Lancôme yesterday saying they’ll resend my refill. 我昨天收到蘭蔻更新，說會補發我的refill
: The free refill was canceled—only the full-size shipped. Jun Jun, can you get Lancôme to resend? Even a 50% refund would work. 送的替换装被取消了，就发个正装。君君能让兰蔻补发吗？直接退50%也行。
回复 @匿名用户 : Exactly. How could they even do this? If they just canceled the entire order outright, I wouldn't even be this mad. 是呀。怎么好意思做出来。直接整单取消咱也没脾气了
: I told customer service they should at least let us return it for free. How dare they charge a $5 shipping fee? It’s not about the amount—it’s the principle. I’m even considering disputing it with my credit card. [sigh] 我找客服说起码让我们免费退货，怎么好意思还收5刀邮费？5刀是不多，但是理不是这个理啊。我都想找信用卡dispute了![[叹气]](/assets/emoji/comment-emoji/dm_tanqi@2x.png?v=1)
: How is everyone handling Lancôme shipping only the full-size without the refill? Should we return it or ask for a resend? 请问大家现在怎么处理兰蔻只寄正装不送补充装呀？是寄回去退货？还是可以找他们补寄呀？
: Hello, thanks for the feedback. If you need Jun Jun’s help while disputing with the merchant, email support@dealmoon.com with your order number and request. I’ll assist to ensure proper resolution. 您好，谢谢反馈，如果您在和商家追诉中需要君君帮助，欢迎您邮件君君 support@dealmoon.com 并附上您的问题订单号和诉求，我会全力协助使您的订单问题得到妥善处理。
: How is everyone handling Lancôme shipping only the full-size without the refill? Should we return it or ask for a resend? 请问大家现在怎么处理兰蔻只寄正装不送补充装呀？是寄回去退货？还是可以找他们补寄呀？
: Hello, thanks for the feedback. If you need Jun Jun’s help while disputing with the merchant, email support@dealmoon.com with your order number and request. I’ll assist to ensure proper resolution. 您好，谢谢反馈，如果您在和商家追诉中需要君君帮助，欢迎您邮件君君 support@dealmoon.com 并附上您的问题订单号和诉求，我会全力协助使您的订单问题得到妥善处理。
: Your order issue has been resolved with Junjun's assistance. Thank you for your feedback! 您的订单问题君君已协助解决，感谢反馈！
: Same as everyone—Lancôme straight-up canceled the refill, only shipped the full-priced cream. No "buy one, get one." 和大家一样都是兰蔻直接砍了替换装，只寄了原价的面霜，没有买一送一。
: Hello, your after-sales request has been received. A confirmation email has been sent to your provided address. 您好，您的售后协助申请已收到，确认邮件同步已发送至您提供的邮箱，请查收。
: Thank you for responding to Junjun. Your order issue has been resolved. We appreciate your feedback! 感谢您回复君君，您的订单问题已解决，感谢反馈！
: Shipped item missing the Absolue Soft Cream refill. 发货商品缺少菁纯soft面霜refill补充装
: Hello, your after-sales request has been received. Jun Jun confirms your email was replied to—please check. 您好，您的售后协助申请已收到，君君查看邮箱确认已收到您的邮件并已回复，请您注意查收。
: With Junjun’s help, it’s been resent. Got a tracking number but haven’t received it yet. 君君协助，已补发，有快递单号了，但还没收到
: Total garbage. Package arrived without the refill. Only after contacting CS did they say it’s out of stock—no email notice, no resend. CS told me to reorder and pay for it. Returning costs $5. This is downright disgusting 🤮. 超级垃圾 包裹到了没有替换装 联系客服才说替换装没货不发了 连个邮件通知都没有 也不补发 客服让我自己重新下单花钱买 退货还要收我$5刀 这波操作属实恶心🤮
: Hello, thanks for the feedback. If you need Jun Jun’s help while disputing with the merchant, email support@dealmoon.com with your order number and request. I’ll assist to ensure proper resolution. 您好，谢谢反馈，如果您在和商家追诉中需要君君帮助，欢迎您邮件君君 support@dealmoon.com 并附上您的问题订单号和诉求，我会全力协助使您的订单问题得到妥善处理。
: Your order issue has been resolved with Junjun's assistance. Thank you for your feedback! 您的订单问题君君已协助解决，感谢反馈！
: Order confirmation included the Soft Absolue Cream refill, but shipment didn’t have it. 确认订单有refill 的soft 菁纯面霜，发货没有tmrefik
: Just got an email today saying the refill was canceled… What the heck. 今天刚收到邮件说替换装取消了…什么鬼