[Expired]Ending Soon: La Mer Beauty Sale
GWP
- La Mer offers Reset skin for the new year with a 4-piece deluxe mini regimen of Crème de la Mer, The Concentrate, The Lifting Eye Serum, The Essence Foaming Cleanser and an emerald clutch, yours with any eligible $375 purchase. Enter code: LMNY
- Free shipping.
- Deal ends 1/21
- Sets
- Hot Item
- Makeup
问大家
: What's the difference with this new product? Is it the same as the night cream? 这新款有啥区别 跟晚霜一样吗
: Same question, is it even better than that new night cream? I haven't even used the new night cream yet, and another new product is out![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
同问比那个新款晚霜还好用么，新款晚霜还没用上又出了个新款![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @歪你好 : Won't rest until I've exhausted myself 😄 不把自己卷死誓不罢休 😄
: Can the refreshing essence lotion be used by people with oily skin? 清爽精华乳液油皮可以用吗
: It works well for combination oily skin. 混油用着还可以的
: Yes, it can be used, it's not greasy. 可以用呀 不油腻
: When will there be another discount event? Ran out of eye cream![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
什么时候还有打折活动呀！眼霜用完了![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
: From what I recall, this brand rarely discounts normally—mostly just gifts with purchase. Only around Double 11 and Black Friday do they have spend-and-save plus gift promotions it seems 印象里他家平时基本不打折一般都是赠礼，就双十一黑五附近会有满减加赠礼的活动好像
最新评论 69
: Why is everything out of stock? 都没货为什么
: I see everything available, maybe try refreshing? 我看好像都有啊，你要不刷新一下？
: The night cream from Black Friday didn't suit me, caused slight sensitivity. Went back to using the moisturizing cream and soft cream which work better for me. 黑五送的晚霜 ，试了不适合我，有点轻微敏，还是用回乳霜和soft cream 适合我，
: Can anyone explain why the prices differ so much from Costco and Sam's?![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
请问大家为什么跟Costco还有sams的价格差这么多？![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
: Different versions/channels, like duty-free at airports vs. department store counters 版本渠道不同，比如机场免税和专柜不同
: When will there be another discount event? Ran out of eye cream![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
什么时候还有打折活动呀！眼霜用完了![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
: From what I recall, this brand rarely discounts normally—mostly just gifts with purchase. Only around Double 11 and Black Friday do they have spend-and-save plus gift promotions it seems 印象里他家平时基本不打折一般都是赠礼，就双十一黑五附近会有满减加赠礼的活动好像
: To be honest 😂 they sometimes ship items really slowly, but they do make up for it occasionally 说实话 😂 他们发东西有时候是很慢 然后有时候也会给补呀
: Specifically registered an account to bash this lousy company and their choice of OnTrac, a stupid courier. Haven't received my Thanksgiving items to this day. The first time it was stuck with the courier for three weeks without moving, had to call to resend. Then the second time it got stuck with the courier for two weeks, and suddenly showed as delivered one day. The funny thing is, there was a snowstorm warning in the east during those days, so it's impossible for any package to have been delivered. Reported the issue to the courier that it wasn't delivered, and received no response for a week. Called La Mer, and they told me to contact the courier again. Two stupid companies coming together to mess things up, and the unlucky ones are the customers. I advise everyone to avoid the risk of being scammed and not buy directly from the website, especially if OnTrac is handling the delivery. 专门注册了账号来骂这个垃圾公司以及他们选的ontrack傻逼快递，感恩节的东西至今没收到.第一次卡在快递公司三个星期没动，打电话重新寄.然后第二次卡在快递公司两周，突然有天显示快递送了，可笑的是那两天美东大雪警报，不可能有任何包裹送到.给快递公司报告订单没有送达，一周没有任何回复.打电话给lamer，居然让再去联系快递公司. 两个傻逼公司碰一起了，倒霉的是顾客. 劝大家不想冒着被坑的风险，少在官网买东西，特别是让ontrack这个垃圾公司送的快递.
: I feel like couriers can see package values. Never had issues with low-value shipments. All problematic Lasership deliveries were $100+ items for me—two got mysteriously "recalled by merchant" and stalled for weeks. Lamer refunded me, then the packages showed as "delivered" the next day with no signature. Did they just get "zero-dollar shopped"? 感觉快递公司是不是可以看到包裹的价值，小金额的快递从来没出现过问题，lasership出问题的包裹都是几百美金的，我有两个就是，莫名其妙说商家召回，十几天不动，后来lamer给我退款了，刚退款第二天包裹就显示签收，但是没有签收信息，是不是被他们零元购了
回复 @匿名用户 : Still calling customer service, but they push me to OnTrac, which surprisingly doesn't even have a customer service phone number, only email responses. 还在打电话给客服，客服推给ontrack，ontrack居然没有客服电话，只能等邮件回复.
: La Mer skincare products are very effective. 海蓝之谜护肤品很好用
: Today I returned all the La Mer products I bought on Black Friday. I will never buy anything from La Mer's website again. If I purchase La Mer products again, I will definitely choose Costco, where the after-sales service is good and the prices aren't inflated—trustworthy retailer. 今天去把黑五买的所有lamer产品全都退掉了，以后再也不会在lamer官网买任何东西了，再购买lamer产品一定选择costco这样售后服务好不虚标价格的值得信任的商家。
回复 @匿名用户 : Where are you now? I haven't seen you update since the pandemic... I check your profile occasionally to see if there are any updates [heart gesture]. Dear, happy New Year, I wish you peace, health, and happiness in the new year. 你现在在哪里啊？自从疫情后就没看见你更新过了…我时不时的都会点进你头像看看有没有更新![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
亲爱的，新年快乐，希望你在新的一年里平安健康，幸福快乐
: Oh my god, dear, I finally saw you online [facepalm crying]. It feels like a century has passed; I can't believe my eyes 👀. 天呐，亲爱的，我终于等到你上线了![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
感觉过了一个世纪，不敢相信我的👀
: Wonder if there will be activities for the Lunar New Year this year? 不知今年lunar new year会有活动吗？
: Tried the night cream, felt very dry after applying. Glad I didn't buy the big jar. 晚霜试用过，涂完觉得好干，幸好没买大罐的店
: I hope the editor doesn't promote this company. Their customer service is truly terrible. I finally received the Black Friday purchase (not a freebie) after communicating with them multiple times. Why do I have to plead with the seller after paying money?! They didn't even resend the missing freebies. I'm super busy at work, have to take care of the kids after work. Who has the time to repeatedly call customer support or online chat to get back freebies?! The online wait time is super long! In the end, I just gave up! The worst Black Friday online shopping experience ever! Exhausting! It's really like paying to suffer! 希望小编不要推送这家， 客服真的非常垃圾。 黑五买的东西(不是赠品）跟客服沟通很多次终于收到货了，花钱还成孙子了？！ 付了钱貌似还得求着商家？！ 赠品少了也不补发，上班忙死了，下班带孩子，谁哪有时间三番五次的打电话给客服或者online chat要回赠品？！ 在线等待时间超长！ 最后只能算了！ 黑五最垃圾的一次网购！ 心累！真是花钱买罪受！
: Is there going to be a sale at the end of the year? Waiting is so hard. 年底能不能有波活动呀～等得好难呀
: A lot of people were missing items from their Black Friday orders—there’s definitely a major problem with their logistics. 黑五那波很多人都少收到货了，肯定是他们的logistic出了大问题。
: When is hottie gonna drop a big deal? These year-end promos are so lame. 辣妹啥时候来波大deal 年底这活动都不行啊
: Placed a Black Friday order and still haven’t received it 黑五下的单到现在都没收到
: You have to call their customer service multiple times to push them, or just go straight to your bank. 他家要多换几个客服打电话催，或者直接找银行
: Placed a Black Friday order, asked customer service and they just keep telling me to wait every day![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
黑五下的单，问客服天天叫我等![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
: Can afford Estée Lauder![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
买得起雅诗兰黛![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
: Picture comment 图片评论
: Hey Junjun, please help me out. For my Black Friday order, a set was missing. I've been in touch with customer service trying to resolve this. Today, I finally got a formal reply from them, and I was so mad after reading it. Reason one: Because of their mix-up, my package was missing a full-size product. But their reply was that the original package was complete and they only sent me the missing item out of "respect" for me as a valued customer—basically hinting that I'm lying to scam them for extra stuff? Not only did they not admit their mistake, but they even tried to put the blame on me. For a couple hundred bucks, I've been stressed out dealing with this, called customer service countless times—do they really think I’d bother scamming over this? Second: They said they resent it, but they sent it to the wrong address. The two porch photos are of completely different places—you’re telling me that’s the same address? I even contacted OnTrac myself, and they clearly told me it was sent to the wrong address. The company told me to contact customer service again—it’s like passing the buck back and forth. Is this really how a big company handles problems? Did I choose the courier myself? Why do I have to be the one calling them when they sent it to the wrong address? (When I looked up the misdelivered address in the photo, it turned out to be a house just two blocks from mine—I even went out of my way to knock on their door, and they said they hadn't received any packages that weren't theirs. No idea why this happened.) Anyway, it’s the company’s mistake for delivering to the wrong address. But in their reply, they said I have to fix it myself and deal with the consequences. Why? This whole ordeal is just infuriating and exhausting. So Junjun, please help! What should I do now? Thanks. 君君，帮帮忙。黑五的定单，因为少了个套装。一直有联系客服解决问题。今天终于送到了他们的郑重回复。看完后很生气。原因一：因为他们的混乱，包裹少了正装。可是她回复是原始包裹里是完整的，是因为我是尊敬的顾客，才补发给我的，意思是我在刷赖去骗取她的东西？他们不但没有承认是自己的失误，反过来意思是是顾客的责任？为了几百块钱，天天弄的那么闹心，客服都打了无数次，至于去骗吗？其二：是补发了。结果还寄错了地址，图中2个完全不一样的门口，你告诉我是同一个地址？自己也联系了OnTrac，很明确告诉他，寄错了地址。他推脱又叫我联系客服。一个大公司是这样像提皮球一样解决问题的吗？送货公司是我自己找的吗？为什么你们寄错地址自己不去联系，要我们来联系。(自己在照片中搜索到寄错的地址只是离我家2条街的住家，我自己还很冒昧的去敲家门问了住户，他们说没有收到任何不属于他们的包裹，不知道出于什么原因)，anyway 寄错的是公司。现在他们的答复中是要我自己去解决，自己去承担结果。why?实在是可气也很无奈，所以请君君帮帮忙。现在该怎么解决问题。谢谢。
: La Mer's after-sales service is garbage, and they frequently miss items when shipping. Fortunately, effective skincare products aren't just available from them. La Mer 售后服务很垃圾 发货丢三落四 所幸好用护肤品不止他家
: The Black Friday 2024 shopping experience on their official website was extremely poor, the worst among all my online shopping experiences. First, purchased items were missing. Second, after they received the returned items, I still hadn't received a refund after three weeks, and I still haven't now, don't know when it will be. Contacted customer service multiple times, they just said 'delay'. Asked them to escalate, and customer service said they couldn't do anything. Is La Mer going bankrupt? Is their cash flow struggling? Holding onto thousands of dollars from customers and not refunding them; if many people are involved, the monthly interest alone would be substantial... Are they trying to make money this way now...? Avoid at all costs. 24年黑五在官网的购物体验超级差，所有online shopping体验里，这次算最差的。首先买的东西漏发，其次退货的东西收到货之后，三周还没有退款，现在还没退款，不知道要到什么时候。数次联系客服，只说delay，让客服escalate，客服说没有办法。Lamer是要黄了吗？资金链周转不开了吗？扣着顾客几千款不还，这人数多的话一月利息都不少…现在要这样赚钱了吗…避雷
: They received my return on 1.3 and didn't refund me until 1.15 [facepalm crying]. I was worried the package was lost in the meantime… 1.3他们收到货，1.15才给我退款![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
期间我都担心包裹丢了…
回复 @匿名用户 : Terribly slow. Always feel like there are many people waiting in line for refunds... 慢的要命 总感觉排队退的人不少。。