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问大家
: Can a 10-year-old use the cassia pillow? Which mulberry silk quilt is warmer? 决明子枕头10岁的孩子可以睡吗？哪款桑蚕丝被比较暖呀
回复 @jiazhu : It is machine washable. 可以机洗的。
: For mulberry silk quilts, we recommend our skin-friendly, no-cover-needed mulberry silk quilt. The cassia pillow has a height of 10cm, suitable for most 10-year-olds. 桑蚕丝被的话建议选我们的亲肤免套桑蚕丝被噢。决明子枕头高度在10cm，10岁的孩子基本都可以睡的。
回复 @王的嘆息 : Excuse me, does cassia seed help with sleep? 请问决明子的是有助于睡眠的吗
: I like Luolai's cassia seed pair pillow, I just really like herbal 🌿 fillings. 喜欢罗莱决明子对枕，就是喜欢草本🌿填充物
回复 @小蓝胖子 : 您好，我们罗莱决明子枕不仅草本填充，而且做了睡眠分区设计，且有颈椎设计，您可以试试噢。 您好，我们罗莱决明子枕不仅草本填充，而且做了睡眠分区设计，且有颈椎设计，您可以试试噢。
: What is Tencel? Silk? Satin? 天丝是什么？丝质？丝绸？
回复 @大溪水的兔叽 : It's not considered real silk. If you need real silk, I suggest purchasing 网页链接>> which is 100% mulberry silk. 不算真丝，如果您需要真丝的话，建议购买网页链接>> 这款是100%桑蚕丝纺织的
回复 @LUOLAI海外官方客服 : There is a discount CODE: DMLUOLAI9Z 也是有打折的 CODE:DMLUOLAI9Z
: Looks good at first glance, but is it easy to care for? 目测很不错，但是好打理吗？
回复 @fishay : Hello, if you want to machine wash and tumble dry, it's recommended to use our duvet covers: 网页链接>> This Minnesota series duvet cover has a new three-sided opening design, making it very easy to change the duvet cover for washing. 您好，如果要机洗加烘干，建议搭配上我们的被套即可网页链接>> 这个明尼苏达系列的被套是新设计的三边开口，可以非常轻松换被套，以便清洗
: Machine wash + tumble dry. Fluffy and no shedding. 机洗➕烘干 蓬松不掉毛
: Want to replace all the duvet inserts at home with silk ones. Which type is suitable for winter with heating on? 想把家里的被芯都换成蚕丝的，冬天开暖气用哪种合适？
回复 @LUOLAI海外官方客服 : We recommend using it with our duvet cover~ Silk quilt link: 网页链接>> Duvet cover link: 网页链接>> 建议搭配我们的被套使用噢~蚕丝被链接：网页链接>> 被套链接：网页链接>>
: You can just purchase a silk summer quilt. 您购买蚕丝夏被即可
: What type of comforter is suitable for 18-20°C room temperature? Also, for a king-size bed where each person uses separate comforters, what size should we choose? 家里18-20度左右应该选哪款被子合适啊？另外king size的床，但两人各盖一床被子要选哪个size的合适呢？
回复 @哈哈哈哈哈嘻嘻嘻嘻嘻 : 网页链接>> Try this soy fiber option, currently on sale. 网页链接>> 这款大豆纤维可以试试噢，也在打折中
: For 18-20°C, we recommend an all-season comforter. For king-size beds with separate comforters, if neither person kicks off blankets, Full size should suffice. If they do, Queen size might prevent the comforter from being kicked off at night. 18-20度建议买四季被噢，然后如果是king size两人各盖一床的话，如果不踢被子的话我建议买full就好了，如果踢被子的话买Queen可能可以防止晚上被子被踢走~
: Really want to buy a silk pillow, but worried it might be too slippery. Any friends who have used it, please share your experience. 很想买蚕丝枕，又怕它太滑，有没有用过的朋友介绍一下
: I'm worried too, but I'll buy one to try. Practice makes perfect![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
我也怕 但是買一個試試 實踐出真知![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
: It's that smooth, silky feeling that's comfortable; it reduces friction. 就是滑滑的这个感觉舒服，减少摩擦
回复 @JuneFly : Is this brand good? 这个牌子很好吗
: For duvets, just buy Luolai's. They are comfortable and warm to sleep under. 被子就买罗莱的，盖着舒适暖和。
回复 @花香思佳人 : 好用啊，我床品一直都是买的这个牌子，大品牌有保障 好用啊，我床品一直都是买的这个牌子，大品牌有保障
: The Texsoft Lingerra Bedding Sets description doesn't specify what's included. Texsoft Lingerra Bedding Sets这个没有写套装里面都包含什么
回复 @Katrina王 : This set doesn't include fitted sheets. We recommend: 网页链接>> where you can pair with fitted sheets (mulberry silk available). 这款没有床笠款的，我推荐您购买网页链接>> 可以自己搭配床笠款而且是桑蚕丝
: Includes one flat sheet, one duvet cover, and two pillowcases. 包含一个床单，一个被套和两个枕套。
: Worried the pillow might be too high. 不知枕頭會不會太高
: Our pillows are designed to suit Chinese preferences~ 我们的枕头都会比较适合华人哦~
回复 @LUOLAI海外官方客服 : Thanks 😊 谢谢😊
最新评论 449
: Does anyone know if the 95% goose down comforter is imported or domestically produced? 有伙伴知晓鹅绒被95是进口还是国产？
: Bought this "2-in-1" quilt—the pic showed both a quilt and cover, but I only got the quilt! No cover!!! Editor, please check this. Where's customer service? 买了这款的被子，里面写的二合一，图片里面也是被子和被套都有，结果到手了只有被子！没有被套！！！请小编给我看看怎么回事，客服在哪里？
: Just checked—I ordered a King but got a Queen! So awful 👎 刚刚看了一下，我买的king的，结果收到的是Queen的！真的太差劲👎了
: Image comment 图片评论
: Hey girls, has anyone who hadn't received their package gotten it yet? It's been two weeks since I ordered, and still no update! 就想问姐妹们没收到包裹的现在收到了么？我也是下单两个星期了到现在还没动静！
: Worried the pillow might be too high. 不知枕頭會不會太高
: Our pillows are designed to suit Chinese preferences~ 我们的枕头都会比较适合华人哦~
回复 @LUOLAI海外官方客服 : Thanks 😊 谢谢😊
: @Editor, can you check how much longer delivery will take? It's been over two weeks, and the tracking info hasn't updated since the 25th of last month. @小编，可不可以联系下，看看多久可以收到货，我都两个多星期了查了下物流信息还停留在上个月的25号
回复 @RebeccaBlake : Hello, we've confirmed with USPS—they arrived locally on 4/4 but couldn't deliver. You'll need to pick it up from the local branch. 您好，这边核查完毕，运输方为usps，他们于4.4号到达当地，反馈说他们尝试上门但是由于配送不到，需要您去当地网点取一下~
回复 @匿名用户 : Which courier is used? Our home only accepts UPS and FedEx—did they not attempt delivery? My security cam didn't catch anyone. 是什么物流公司？我们家只有ups 和fedex 才能送到，是不是没送过去，我监控没看到有人去过？
: Waited almost two weeks to receive it, and the free towel for orders over $199 was missing.![[生气]](/assets/emoji/comment-emoji/dm_shengqi@2x.png?v=1)
等了快二星期才收到，满199送的浴巾根本没有哦![[生气]](/assets/emoji/comment-emoji/dm_shengqi@2x.png?v=1)
: Please contact customer service—we'll arrange a replacement immediately. 请您联系客服，这边会马上为您补发
回复 @LUOLAI海外官方客服 : Bought two sets of this "2-in-1" quilt—why is there no cover? How am I supposed to use it? The image clearly shows both! I only got a single-layer quilt. 买了两套这个被子，不是写的二合一吗？为什么只有被子没有被套？那我怎么盖？图片里面不是清清楚楚的有被子和被套吗？我只收到一个单层的被子啊？
: How long does delivery usually take? I placed my order on 3/21 and still haven't received it. 一般多久能到货，我是3/21号下的单，到现在还没收到呢？
回复 @匿名用户 : Checked the tracking—it's basically useless, just says "on the way." 查了一下，跟没查一样，都是on the way
: I ordered on the 24th and got it yesterday. 我24号买的，昨天收到了
: The quilt and pillows feel so comfortable and look great! 感觉被子和枕头都舒服又好看呀！
: How's the machine-washable all-season quilt? 可机洗四季被怎么样？
: It kept me very warm when I bought it in winter. 我冬天买的时候挺暖和的
: What happened to the promised free silk sleep set for orders over $399? If it's not included, I don't want it anymore.![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
说好的满$399送真丝睡眠套装呢？没送就不要了![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
: Hello, the free gift is shipped directly with your order. If you have a preferred color, please inform customer service. Otherwise, they'll match it based on your purchase configuration. 您好，我们是随单直接怎送的哦，您如果有需要的颜色可以告知客户，不然就是客服就会根据您的购物配置颜色哦
回复 @LUOLAI海外官方客服 : So the free gift is shipped with the order but won't show in the cart, right? 意思是赠品满额会一起寄出来，但不会显示购物车里对吗？
: Definitely don't buy this—it's terrible. Lifetime boycott.![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
千万别买 太垃圾了 一生黑
: Please elaborate.![[吃瓜]](/assets/emoji/comment-emoji/dm_chigua@2x.png?v=1)
麻烦细说![[吃瓜]](/assets/emoji/comment-emoji/dm_chigua@2x.png?v=1)
: Silk pillows should be great for babies. 蚕丝枕买给宝宝应该不错
: What's the difference between the 4sets and 3sets? 4sets 和 3sets什么区别？
: The 4sets include one more pillowcase than the 3sets, and the size is relatively larger. 4sets比3sets多一个枕套，且尺寸相对会大一些
: Which comforter can be used single-layer in cool weather and snapped together for colder weather? 请问下客服，哪一款是天凉快的时候盖单层，天冷了可以可以把两个扣在一起盖的啊？谢谢
: These two are washable silk dual-layer comforters: 网页链接>> 网页链接>> These two also have dual-layer options (last one is washable fiber): 网页链接>> 网页链接>> 网页链接>> 网页链接>> 这两款都是可水洗的蚕丝被都有二合一的款式呢。 网页链接>> 网页链接>> 这两款也有二合一，后面这款是纤维被也可以水洗的，
: King-size set's pillowcases are actually queen-size - my pillows don't fit. Customer service offered $20 off next purchase. LOL so they want me to buy again and still have wrong sizes? Not sincere. So angry. Warning to buyers: pillowcases aren't king-size!!! king size四件套里的枕头套不是king size，是queen size的，家里枕头套不进去。找了客服，给了100-20优惠卷。哈哈哈，意思是叫我再买再套不进去是吗，没诚意。气死我了。想买的姐妹注意了，枕头套不是king size！！！
: We appreciate your feedback and take responsibility for the sizing issue. Our pillowcases are designed for our queen-size products, which wasn't clearly stated. We'll work with you to resolve this. Luolai aims to provide high-quality sleep products for Chinese communities, and we sincerely apologize for this oversight. 亲，我们已经收到了您的反馈，也感谢您对我们的批评，我们的套件尺寸的改变，除了其中枕套确实是比较适配的是我们自家产品的尺寸也就是Queensize，在这方面我们没有标注清楚，我们这边也会与您积极配合，客服也会与您邮件沟通，我们罗莱是希望能够给华人带来高质量的产品，带来高质量的睡眠，给您造成了不应发生的困扰，我们深感抱歉。
: Your order issue has been resolved with Junjun's assistance. Thanks for your feedback! 您的订单问题君君已协助解决，感谢反馈！
: So excited~ Baby will love it~ 非常期待～宝宝一定会喜欢～
: Thank you for trying our products. We're confident you won't be disappointed. 非常感谢您体验我们的产品，相信我们产品不会让您失望的。
: Different sizing? Will US-sized duvet covers fit? 尺寸不一样吧？美国尺寸的被套能套吗？
: Yes they will. 可以的哦
: Hello, the pillowcases in my king-size tencel set aren't king-size. My pillows don't fit. 你好，我买的king size 天丝四件套的枕头套不是king size的，家里的枕头心套不进去
: Please contact our website customer service - they'll resolve this to your satisfaction. Our apologies. 您好，您这边的问题请联系一下我们的网站客服，他一定会给您一个满意的答复！非常抱歉
: We've received your service request. Confirmation email has been sent to your provided address. 您好，您的售后协助申请已收到，确认邮件同步已发送至您提供的邮箱，请查收。
: Bought king-size set but pillowcases aren't king-size. Washed them already and they don't fit - so frustrating 买的king size 四件套的枕头套不是king的，为什么。都洗过了，发现套不进去，真气人
回复 @匿名用户 : No, I washed in cold water and air-dried. Other items fit fine - just wrong pillowcase size. 不是的，我冷水洗，阴干的，被套什么的都是好好的。就枕头套尺码不对
回复 @FreyaXing : Thanks, I'll check again. 谢谢你，那我再看看
: Already purchased but forgot to apply the 15% off code![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
已买 忘记输入85折了![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)