[Expired]Ending Soon: La Mer Cyber Week Up to $250 Off
Plus 6-tier GWP
- La Mer offers DM Exclusive Spend $350, get $75 off, Spend $500, get $100 off, Spend $700, get $150 off, Spend $1,000, get $250 off via code LMCYBERDM24.
-
Pick 4 minis and a velvet holiday carrying case with any eligible $200 purchase. Pick a luxury mini of your choice with any eligible $300 purchase. Plus, select a saffiano leatherette tray or jewelry roll with eligible $500 purchase.
- Plus, Select an emerald satin robe & eye mask spa duo or cozy duet of La Mer signature socks & blanket with any eligible $1,000 purchase via code: VIPSPA or VIPCOZY.(Stackable with LM sitewide offer and DM exclusive)
-
While supplies last.
- Free shipping.
- Deal ends 12/6 23:59 EST.
- Set
- Bestsellers
- Makeup
问大家
回复 @incheon : When do the points expire? 积分多久过期？
: I'm a bit torn whether to buy now or tomorrow. If I buy tomorrow, my points will expire. My points can be redeemed for a $135 essence water. But if I buy now, I'm worried tomorrow's discount will be much better. 有点纠结是现在买还是明天买，明天买的话我的积分就过期了，积分可以换一瓶135刀的精粹水，但现在买又担心明天折扣会好很多。
回复 @夏末的末 : 才知道积分会过期啊。。。去年快两千没有了，大概值多少积分/钱😭 才知道积分会过期啊。。。去年快两千没有了，大概值多少积分/钱😭
: I’ve never been willing to buy La Mer for myself because I felt like I wasn’t worthy yet. But now that I’m about to hit the big 3-0 this year, is it time to start anti-aging? Skin care gurus, does this new deep shade La Mer cream help fade the fine lines on my forehead? 一直不舍得给自己买La Mer 觉得自己还不够资格. 但是今年过去就要奔3️⃣了， 是不是要开始抗老了？ 请问各位护肤大使， La Mer 这款新的深色面霜 能帮我淡化我额头上的细纹吗？
: This one is the night cream launched this year—great for anti-aging and moisturizing. I have really oily skin, but it's not greasy at all, yet super hydrating... As for the white one, it depends on your skin type: the moisturizing cream suits all skin types; the soft cream is better for combination/dry skin; the fresh cream is for combo-oily/oily skin. Whether you choose the white or darker formula, adding a face oil boosts moisture!![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
這款是今年推出的晚霜，抗老保濕作用很好，我是大油皮，但晚霜用它一點都不油、而且很保濕…至於白色的話就視乎你的膚質，moisturizing cream適合所有肌膚，soft cream就混乾皮，fresh cream 就是混油皮/ 油皮，無論是白色或者深色，搭配精油能提升保濕效果![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
回复 @_Alinvrr : The white one is just the basic steady, hydrating option. The blue one is a new release and supposedly works best, but I’ve only used the white one. At first, I thought it was just average, but when my skin started acting up—like redness and allergies—I realized it’s actually amazing. It’s super moisturizing. If you have very dry skin, you’ll love it. Sisley’s Rose Face Cream is also fantastic. 白色只是基础维稳保湿，蓝色是新推出效果最棒，但我只用过白色，一开始觉得就很普通，等皮肤问题出现例如泛红过敏就发现它真香，保湿效果强悍。大干皮很爱，Sisley的玫瑰面霜也超好用。
: Did anyone notice the facial massage tool included in this set? Besides applying eye cream, what else can it do? 大家有注意到这个套装里送的面部按摩锤吗？除了涂眼霜，还能怎么用呢？
: It’s like this every year—my house is piled up, and I'm too lazy to figure out how everything works![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
每年都是这样 家里都堆满了也懒得研究怎么用![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
: You got the massage tool, I got an eye mask sleeping bag, but I have no idea how to use it. 你送按摩锤 我是送 眼膜睡袋 也不知道怎么用
: So, should I buy tomorrow or on Black Friday? 所以是明天买还是黑五那天再买
回复 @麻辣那个香锅阿 : That's right, the popular sets are basically out of stock by the last day... I tried Miracle at the counter and thought it was just so-so. I actually prefer the Golden Lifting Night Cream![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
对的，热门套装最后一天基本没货……奇迹我在专柜试了一般般，我更喜欢鎏金晚霜![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
回复 @麻辣那个香锅阿 : In previous years, there would be a rush on the day itself... Haha, last year I bought from both the first and last batches. Just now I placed an order for the 150 one to start things off![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
往年当天会冲刺…哈哈去年第一批最后一批我都买了，刚才去下了一单150的开个场![[呲牙]](/assets/emoji/comment-emoji/dm_ciya@2x.png?v=1)
: >This shopping experience was terrible. Of course tons of people buy during Thanksgiving promotions, but the customer service just couldn’t keep up. I spent several hundred bucks, and I still had to chase after my own stuff like a nobody! I bought a ton this year, and only this store was like this! Super huge waste of time! </c17761652>Hey fam, I got super excited and placed an order for the miracle cream set at midnight on Monday, but ended up ordering the soft cream by mistake![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
. My skin is super dry! I only realized after it arrived. What do I do now? Customer service sis, can I exchange it?
</c17761653>Emmm, bought during Black Friday and it still hasn’t shipped. The credit card transaction disappeared too. Hope they’re not about to cancel my order ![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
</c17761672>For such a big brand, the customer service is just awful. I bought two eye cream sets and got only one, and none of the free gifts. The email says everything was delivered. When I chatted with them, they said the order amount was too high to resolve and I’d have to wait for someone higher up to call me. I told them I have a language barrier and can’t take the call. Their reply? “You can only wait for the call!” Seriously? I even suggested returning everything I received and just canceling the order. The response was, if I return everything I’ll only get refunded for ONE eye cream set. That’s ridiculous. Totally stuck!
</c17761766>Did you order the wrong thing, sis?
</c17761804>I’m using the round one.
</c17761961>I ordered in the early morning of the 2nd and received both of my orders by the afternoon of the 3rd. I chose 2-day shipping.
</c17761997>Same for me—the tape didn’t even stick, that’s way too stingy.
</c17762039>It’s always back and forth with them. The first time, I ordered two lip kit sets, which should be a total of four lipsticks and glosses, but I only received two. When I first asked, the customer service just kept stalling, saying they couldn’t send me the missing ones and could only refund. I said I didn’t accept a refund, because it doesn’t solve the problem—I want the products. After a long talk, they said they’d resend them, but when the package arrived today, it was just samples! So I asked again, and this time the rep quickly agreed to resend. Hopefully it all works out this time.
</c17762060>Received everything that was sent ![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
</c17762278>The quality of the included box is this bad???
</c17762280>Placed the second round of orders and forgot to post about it
</c17762281>Can I ask customer service to exchange this? Can I swap it for the box? ![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
</c17762353>Is this the free gift box? Take a photo and show it to customer service.
</c17762355>Maybe it’ll ship in two separate packages?
</c17762367>The first order arrived, shipped in two parts. I’ve gotten used to always making an unboxing video for proof, and this time everything’s accounted for. Still feels like a great deal, I’m satisfied, thanks to Junjun’s platform. Hope the second order goes smoothly tomorrow too.
</c17762630>I’m leaving next Monday, so I won’t get it in time... It’s been three or four days and still not shipped.
</c17762640>![[666]](/assets/emoji/comment-emoji/dm_666@2x.png?v=1)
</c17762743>Same here.
</c17762791>Anyone here buy the hand cream and oil set? How are the expiry dates?
</c17762803>Same here! I ordered a set and only got one item! Exact same situation! Also have to wait for a call to get a response! Customer service is absolutely terrible! For such expensive items you’d think they'd check the shipment before sending! Speechless.
</c17762804>Nope! It shows everything delivered, but one set is missing.
</c17762825>Customer service is honestly so bad! Ordered two sets but only received one! It shows everything delivered. Customer service can’t fix it—just tells me to wait for a call. Honestly, I can’t believe it. Also missing two free gifts. Don’t get why they can’t check shipments clearly.
</c17762865>The email will show exactly what’s inside the package! The email says all items delivered! Chat also says all delivered. The value of the missing items is pretty high!
</c17763004>They said it was out of stock, but in the end, the earliest restock and shipping was for that oil ![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
</c17763059>I always choose the same shipping every year and have never had shipping this slow 😂 Last year I ordered on Tuesday afternoon and got it by Friday. This year they sent me an email saying “has shipped,” but it still just says processed...
</c17763061>Customer service knows absolutely nothing... the attitude is unbelievably bad.
</c17763115>Why did I only get two tiny freebies? Where’s the stuff I paid for?
</c17763117>I think this might be shipped separately, maybe ask customer service, sis.
</c17763135>I hit up a bunch of their reps—I only ordered a 30ml concentrated serum, and all the free samples were shipped but not the serum. Order shows as fully delivered. I reached out to at least 8 or 9 customer service reps until finally someone escalated it and said they'd reship. I’m guessing they’re totally overwhelmed by all the orders, so their strategy is basically just not to solve problems and drag it out instead. If it’s really impossible, I’ll just dispute the charge with the bank.
这姐妹多。跳个楼。有买过镭射精华的吗？不知道好不好用。
: >This shopping experience was terrible. Of course tons of people buy during Thanksgiving promotions, but the customer service just couldn’t keep up. I spent several hundred bucks, and I still had to chase after my own stuff like a nobody! I bought a ton this year, and only this store was like this! Super huge waste of time! </c17761652>Hey fam, I got super excited and placed an order for the miracle cream set at midnight on Monday, but ended up ordering the soft cream by mistake![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
. My skin is super dry! I only realized after it arrived. What do I do now? Customer service sis, can I exchange it?
</c17761653>Emmm, bought during Black Friday and it still hasn’t shipped. The credit card transaction disappeared too. Hope they’re not about to cancel my order ![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
</c17761672>For such a big brand, the customer service is just awful. I bought two eye cream sets and got only one, and none of the free gifts. The email says everything was delivered. When I chatted with them, they said the order amount was too high to resolve and I’d have to wait for someone higher up to call me. I told them I have a language barrier and can’t take the call. Their reply? “You can only wait for the call!” Seriously? I even suggested returning everything I received and just canceling the order. The response was, if I return everything I’ll only get refunded for ONE eye cream set. That’s ridiculous. Totally stuck!
</c17761766>Did you order the wrong thing, sis?
</c17761804>I’m using the round one.
</c17761961>I ordered in the early morning of the 2nd and received both of my orders by the afternoon of the 3rd. I chose 2-day shipping.
</c17761997>Same for me—the tape didn’t even stick, that’s way too stingy.
</c17762039>It’s always back and forth with them. The first time, I ordered two lip kit sets, which should be a total of four lipsticks and glosses, but I only received two. When I first asked, the customer service just kept stalling, saying they couldn’t send me the missing ones and could only refund. I said I didn’t accept a refund, because it doesn’t solve the problem—I want the products. After a long talk, they said they’d resend them, but when the package arrived today, it was just samples! So I asked again, and this time the rep quickly agreed to resend. Hopefully it all works out this time.
</c17762060>Received everything that was sent ![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
</c17762278>The quality of the included box is this bad???
</c17762280>Placed the second round of orders and forgot to post about it
</c17762281>Can I ask customer service to exchange this? Can I swap it for the box? ![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
</c17762353>Is this the free gift box? Take a photo and show it to customer service.
</c17762355>Maybe it’ll ship in two separate packages?
</c17762367>The first order arrived, shipped in two parts. I’ve gotten used to always making an unboxing video for proof, and this time everything’s accounted for. Still feels like a great deal, I’m satisfied, thanks to Junjun’s platform. Hope the second order goes smoothly tomorrow too.
</c17762630>I’m leaving next Monday, so I won’t get it in time... It’s been three or four days and still not shipped.
</c17762640>![[666]](/assets/emoji/comment-emoji/dm_666@2x.png?v=1)
</c17762743>Same here.
</c17762791>Anyone here buy the hand cream and oil set? How are the expiry dates?
</c17762803>Same here! I ordered a set and only got one item! Exact same situation! Also have to wait for a call to get a response! Customer service is absolutely terrible! For such expensive items you’d think they'd check the shipment before sending! Speechless.
</c17762804>Nope! It shows everything delivered, but one set is missing.
</c17762825>Customer service is honestly so bad! Ordered two sets but only received one! It shows everything delivered. Customer service can’t fix it—just tells me to wait for a call. Honestly, I can’t believe it. Also missing two free gifts. Don’t get why they can’t check shipments clearly.
</c17762865>The email will show exactly what’s inside the package! The email says all items delivered! Chat also says all delivered. The value of the missing items is pretty high!
</c17763004>They said it was out of stock, but in the end, the earliest restock and shipping was for that oil ![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
</c17763059>I always choose the same shipping every year and have never had shipping this slow 😂 Last year I ordered on Tuesday afternoon and got it by Friday. This year they sent me an email saying “has shipped,” but it still just says processed...
</c17763061>Customer service knows absolutely nothing... the attitude is unbelievably bad.
</c17763115>Why did I only get two tiny freebies? Where’s the stuff I paid for?
</c17763117>I think this might be shipped separately, maybe ask customer service, sis.
</c17763135>I hit up a bunch of their reps—I only ordered a 30ml concentrated serum, and all the free samples were shipped but not the serum. Order shows as fully delivered. I reached out to at least 8 or 9 customer service reps until finally someone escalated it and said they'd reship. I’m guessing they’re totally overwhelmed by all the orders, so their strategy is basically just not to solve problems and drag it out instead. If it’s really impossible, I’ll just dispute the charge with the bank.
</c17763182>So many gals here. Just jumping in. Has anyone used their laser serum before? Wondering if it’s any good.
</c17763192>Probably not possible to exchange, if the system won’t allow... you’ll just have to return and reorder.
</c17763200>This is so frustrating. I have three orders I haven’t received yet, shipping with Laser company. Last year, this company lost my order... 😓 So anxious, they said it’s being delivered today, so I’m just glued to the camera watching out for it 😓
</c17763204>They’re always this messed up during Black Friday every year...
</c17763211>I placed my order on the 29th, it shipped out the next day! The night cream was out of stock and they said it’d be another 1-2 weeks, but I received it on day 3! You should call and ask them to expedite!
</c17763272>The other day I only got one item, UPS was super fast, but for the full-sized product they sent it with Laser Shipping, which freaked me out. Two weeks ago, my North Face package sent with Laser also got lost. Seriously, both of my real product orders went with Laser ship, and it’s giving me major anxiety. I keep refreshing the tracking and watching the camera—I’m worn out...
</c17763300>This is the worst official site I’ve ever seen. They shorted my order and still made excuses, telling the customer to keep waiting and waiting. Don’t they know how much their own stuff costs? Can’t believe they even said the refund amount is too large for them to process.
</c17763301>Is this a set, and is the soft cream inside? I haven’t received mine yet.
</c17763306>Check your email—the email will say what’s in your package. If you didn’t get it, that means they didn’t ship it.
</c17763380>I think it’s probably shipped separately. On 11.11 I placed an order for essence oil that should’ve come in the first package, but it didn’t, and ended up arriving in another package. I even called customer service to send me a replacement. Their system always gets messed up during big sales...
</c17763386>No problem!
</c17763405>Nope! It showed everything was in one package! I only got one box! And then called customer service—they just ignored me. Said the amount was too big for regular customer service to handle!
</c17763423>Same here—I just placed an order for a 30ml serum but it never showed up. I contacted at least 8 or 9 customer service reps to finally get it sorted out. Hope they return it to me ASAP ![[流汗]](/assets/emoji/comment-emoji/dm_liuhan@2x.png?v=1)
</c17763652>I just bought a toner and serum—both arrived.
好用，好吸收而且的确有变白。
回复 @麻辣那个香锅阿 : Which La Mer product? I use it with the Treatment Lotion, Concentrate, and Creme de La Mer without any pilling issues. La mer家的哪个？我自己有跟精粹水、浓缩精华、经典面霜一起用是完全没问题不搓泥的
回复 @Plutoicy : How many oz is the essence water in this set? 这set 里的精华水 多少oz 啊？
: Still couldn't resist buying a batch first![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
还是没忍住先买一波吧![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @Lillian0 : 100ML 之前原价415 这次315 😂 100ML 之前原价415 这次315 😂
: I placed an order but didn’t register an account. How do I cancel it? 我下单了但是没有注册账户在哪取消订单？
回复 @是大菜瓜呀 : As long as it hasn’t shipped, you can contact customer service. Don’t worry. 还没有发货的情况下都可以找客服，不用急
: Quick, call to see if anyone can help cancel. Also check the confirmation email for a cancellation option. 抓紧打个电话看有没有人接帮你取消一下，也看看确认邮件里有没有能直接取消的地方
: Does it start at midnight tonight? Or 12 PM tomorrow? 是今晚0点开始吗？还是明天中午12点啊？
回复 @Soul1128 : Just saw![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
it was changed to noon. 刚看见![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
改成中午了
: Noon. 中午
: Which is better, Cyber Monday or Black Friday? 求问网一还是黑五好
回复 @xiaoxiaoshi : Depends on your needs. I have a lot in stock, so I didn't buy this time since I don't like the gifts. If you need it, you should go for it; the discounts are decent. 看自己需求吧，我有好多囤货，这次送的东西我不太喜欢就没买。你要是刚需那还是可以买的，毕竟折扣也还算不错
: If you're buying for around $300 after discounts, Cyber Monday is better. For example, a cream set is $390, you get $75 off, plus a 15ml concentrate, and a 5ml golden eye cream. It's still better than Black Friday. 买折后300左右的话网一好。比如面霜套装390，满减75，还送15ml浓缩精华，5ml鎏金眼霜，还是比黑五合适。
: How's the night cream, everyone? Haven't tried it yet. 晚霜怎么样大家 还没试过
回复 @艾欧唯Ed : Waiting for the upgrade, feeling impatient, gotta work tomorrow and afraid I'll miss it. 蹲到升级tt我，打工人明天要搬砖怕错过。
: Super good to use. Waiting for discounts to upgrade, planning to buy the largest bottle. 超级好用。在等折扣升级 准备买个最大瓶的
最新评论 4474
: Trash—no shipment in a month. Contacted them over 10 times—they insist it’s shipped when it’s not. Zero resolution. 垃圾 一个月了没给我发货 找了他们10几次了都说发了 没发 然后不给我任何东西
: On the 11th, tracking showed "delivered," but nothing arrived. Carrier’s photo was too blurry to see the address. Filed a claim—got a reply saying "investigation closed; contact seller." La Mer said it wasn’t an investigation but an inquiry, told me to push the carrier for a real investigation and update them. But the carrier (OnTrac) only has chat—no phone. Black Friday order still unresolved—endless runaround. What do I do?![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
. 11号快递显示delivered但是没收到，查了快递公司的记录发现他们送到别人家了，照片太模糊看不清楚门牌号，在快递公司申请了调查让等两个工作日，然后回邮件说调查结束，如果仍没收到联系卖家，lamer说这个不是investigation，是injuiry然后推给我叫我去快递公司叫他们做真正的调查并且同步给他们但是这个快递公司只能chat（ontrac），都没电话可以联系，黑五的单到现在都没解决，推来推去我该怎么办啊![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
: Has this been resolved now? 现在解决了吗？
: This order is missing: three cleanser sets, a 15ml serum, a 5ml eye cream sample, and body lotion. First call for reshipment—they claimed everything was shipped and told me to file a UPS claim. Second call—told to wait for a specialist callback. My English isn’t great—I really need help!!! Please! 这个订单，我缺了三件洗面奶套装，一个15ml的精华，一个5ml的眼霜小样，一个身体乳，第一次打电话要求补发，回复邮件说她们已经全部发货让我去找UPS索赔，第二次打电话询问让我等专员打电话回复我，我的英文不是很好，我真很需要帮助！！！Please！
: Have you tried Dealmoon’s after-sales service? Hope they can follow up for you. 有試過找dealmoon的售後服務嗎？希望他們能幫到你跟進一下你的情況
回复 @解心願 : Tried—they said they couldn’t help. But after relentless emails, calls, and chats, they finally agreed to resend. Now waiting! 找过了，下面给我回复他们管不了，不过在我坚持不懈的发邮件打电话线上找客服的努力下，终于给我补发了，现在等收货了！
: The order was returned to the seller, but no refund issued. Can you help? Thanks! 该订单已被退回商家，但是一直不给退款，能不能协助处理，感谢！
回复 @匿名用户 : How long since your return reached the warehouse? Mine took three weeks. If it drags on, watch the dispute window—most credit cards allow 90 days from purchase. 你货返回仓库多久啦？他们收到货后的第三周终于给我退了。一直不退的话注意dispute时间，大部分信用卡都是消费日起往后90天这样
: Same here! Returned one order. Got an email on 12/10 confirming warehouse receipt—still no refund. What’s going on? 我也有这个情况！我退了一单。12/10就已经发邮件说仓库那里收到我的退货了。一直到今天都没退款。。到底啥意思呀？
: Hi Dealmoon, my Cyber Monday order was lost by UPS last Wednesday. La Mer’s customer service either tells me to file a claim with UPS or wait for a callback—no real help. Please assist. 你好君君，网一的订单上礼拜三被ups送丢了，联系lamer客服不是让自己联系ups索赔就是让等别的部门同事回电话，根本没有实质性帮助，请协助我
: Bought two eye cream sets on Thanksgiving—only got one. After endless back-and-forth, the second arrived. But free gifts were missing. Too exhausted to chase them. Then saw Costco’s La Mer eye cream on sale—almost $100 cheaper. Instant regret!![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
![[问号]](/assets/emoji/comment-emoji/dm_heirenwenhao@2x.png?v=1)
![[问号]](/assets/emoji/comment-emoji/dm_heirenwenhao@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
. 感恩节买两个眼霜set，只收到一个。经过几轮联系客服，漫长的等待终于收到第二个了。 但是赠品少了， 为了赠品真的不想再浪费时间跟客服沟通了。然后转眼看见Costco的le mer 眼霜在打折，比官网便宜快一百🔪。 瞬间吐血！ ![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
![[裂开]](/assets/emoji/comment-emoji/dm_liekai@2x.png?v=1)
![[问号]](/assets/emoji/comment-emoji/dm_heirenwenhao@2x.png?v=1)
![[问号]](/assets/emoji/comment-emoji/dm_heirenwenhao@2x.png?v=1)
![[问号]](/assets/emoji/comment-emoji/dm_heirenwenhao@2x.png?v=1)
![[问号]](/assets/emoji/comment-emoji/dm_heirenwenhao@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
: How dare they price these samples at $500? Definitely returning. Can I return in-store? 官网竟然敢把这种小样放$500的价格，太可怕了，一定会退货。请问可以退到门店吗？
: The site likely mispriced it—later corrected to $180. 官网应该放错价格了，后来改成180了
: After Sephora’s 20% off, this set was $108![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
. 这套后来丝芙兰打完8折是108![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
: This is insane—my $500 La Mer gift set is identical to Sephora’s $100 discounted set. Is the official site scamming us? 太可怕了，我收到lamer$500的礼盒里面的东西竟然跟sephora打折100块的礼盒一模一样。官网是坑钱的吗？
回复 @匿名用户 : The site has two versions—one for $500, one for ~$200. They sent me the $200 one. 官网有两种，一种是500的，一种是200左右的。他发给我的是200的
: Just return it. Had issues with customer service too—this Black Friday was a nightmare. 那还是直接退货吧 遇到一些问题联系客服也是无果 这次黑五太糟心了
: Part of my order is missing—resolve this ASAP. 我的订单里的东西部分没收到，速速解决
: Their shipping is so weird—one order split into multiple deliveries. Ordered three toners, only got one. And the free gifts? Far from complete![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
. Worst shopping experience in years—first time encountering this. Is the site unreliable? 他们家送货好奇怪，明明一个订单给你分好几次派送，我买了三瓶精粹水就给我寄一瓶，什么鬼更别说赠品根本没到齐![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
很糟糕的一次购物体验，这么多年了这是第一次遇见这样，是这个网站不靠谱吗？
: Hey, how many days did it take for your reshipment to arrive? Still waiting on one package—been almost a week with no updates 😓 亲 你是几天收到reship？ 还有一个收到了吗，我等了快一个礼拜了 也没收到😓
: Rant: Their system is so weird—how do they not know if gifts are in stock? After ordering, no gifts were shipped. Really kills the Black Friday shopping mood. Next year, I’ll restrain myself… Seriously considering returning to save hundreds since I still have backups 😓. Someone said April promos are good—might just wait till then. 吐槽：她家好奇怪，礼品够不够都不知道的么，下单后，又没礼品发出来，真的很emo，很影响黑五购物心情，明年一定一定要抓住自己的手…真想退货了省个大几百刀，正反也还有的用😓，有姊妹说4月promo也好，到时再买
: Their system is a complete mess. Today I got my missing item—they sent two reshipments. Was thrilled to receive it yesterday, but then another bottle arrived today. My guess: The first agent processed a reshipment but didn’t log it, so when I contacted a second agent on Monday (who saw no record), they also arranged a reshipment. Ended up with an extra 30ml concentrate for free![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
. 他们系统好乱好乱 我今天收到我的missing item了 他们呢给我发了两次reship出来 昨天收了太开心了 结果今天又收到了一瓶 我猜原因是 我找的第一个客服说帮我reship 结果他做到了 可是电脑是没有备注的 以为他们不了了之 所以我在星期一 又找了一个客服 他查了电脑没有我reship的info 所以又答应reship给我 然后第一个客服给我发了 我在昨天收到了 然而就在刚刚我前几天找的第二个客服又给我reship了 我白赚了一瓶 找两个客服都发给我30ml的concentrate![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
: Comment has been deleted Comment has been deleted
: Placed an order during Black Friday with two separate shipments. One was returned to the warehouse after three failed UPS delivery attempts, while the other was received. Contacted customer service multiple times, but each response was inconsistent. The first phone agent claimed I wasn't the recipient and couldn’t disclose details, even though the order was under my loyalty account. They also insisted no association could be found. The second phone agent said the returned items would be refunded and that I’d need to reorder if I still wanted them, but couldn’t guarantee the free gifts. The third was an online agent who submitted a reshipment request for me and asked me to wait for processing. The fourth online agent was completely indifferent—they didn’t address the issue or provide a clear solution, just kept using canned replies to end the conversation before finally saying a specialist would contact me. The whole process was full of contradictions and evasions, with agents even refusing to answer questions directly. My goodwill toward them is now zero—I just want a refund for the missing items and the eligible free gifts to be sent. 🤬🤬🤬 黑五下单分两个包裹寄送，一个因为UPS三次派送失败直接退回仓库，另一个收到了。联系了客服多次，每次回应都不一样。第一个电话客服说我不是接收人，不能告知细节，但订单明明是在我loyalty account下的，他还声称搜不到任何的关联。第二个电话客服说退回的部分会退款，如果想要只能重新下单，但赠品无法保证。第三个是在线客服，告诉我可以帮我提交reshipment request，让我等待处理。第四个也是在线客服，他完全不上心，既不回应问题，也没有清楚说明解决方案，一直用模版化回复尝试结束对话，最后才说会有专员联系。整个过程客服前后矛盾推卸责任，甚至拒绝正面回答问题。我目前对他们好感为零，只希望直接退款那一部分并补齐符合条件的赠品给我。🤬🤬🤬
: Hello, we’ve received your after-sales assistance request. A confirmation email has been sent to the provided address—please check. 您好，您的售后协助申请已收到，确认邮件同步已发送至您提供的邮箱，请查收。
: If the Miracle Broth sample’s OOS, do I just give up? 😐 Really wanted to try the new product![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
请问赠品奇迹晚霜小样说没货了是不是只能算了😐，因为很想试一试新品啊![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
: You can contact customer service to resend available samples. 可以联系客服补发目前有货的小样
: They did split shipments, but items listed in tracking are missing![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
他的确分开几个包裹发，但是显示在包裹详情里的东西没收到![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
: Five orders, all received![[胜利]](/assets/emoji/comment-emoji/dm_shengli@2x.png?v=1)
. Bonus: extra Genaissance eye cream sample. 下了5单完整下车![[胜利]](/assets/emoji/comment-emoji/dm_shengli@2x.png?v=1)
然后呢多了个鎏金眼霜小样
: My gold-infused eye cream was canceled due to stock issues. Planning to return the order. 我的鎏金眼霜缺货取消了，打算退货了
: 12/3 order still “in warehouse”… 10+ days?! OMG. Other brands deliver in 2![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
12/3 订单 ，还在wearhouse？…要等10来天？！OMG. 别人家2天就到了![[后悔]](/assets/emoji/comment-emoji/dm_houhui@2x.png?v=1)
: My 12/2 order’s still in warehouse. Called CS demanding ETA—said it’ll arrive Wednesday![[倒过来笑]](/assets/emoji/comment-emoji/dm_daoguolaixiao@2x.png?v=1)
. If it’s late or missing items, I’ll lose it!! 我12/2订单还在warehouse，我等急了一个电话过去问到底什么时候才到，我计划如果超过两天直接cancel order，客服说预计周三到![[倒过来笑]](/assets/emoji/comment-emoji/dm_daoguolaixiao@2x.png?v=1)
我就看周三到不到，等了一个星期要是缺东少西我绝对发疯！！
回复 @小木木夕木木夕 : Yeah, the wait killed my shopping buzz. Now wondering if I overbought 🤨… Other brands deliver in a week max 😓. Worried about OOS items—would be so emo… 嗯嗯，等这么久，当时购物的激情都没了，我现 在怀疑 自己是不是买太多了🤨……在别人家买的东西 再慢 一个礼拜也就到了😓…… 真担心 收到 这个没货那个没货 真的会emo……
: Did the massage roller gift actually include a roller? 大家的按摩滚轮礼物里面有滚轮吗？
回复 @匿名用户 : Pretty sure the editor mistranslated—it’s “roll,” not “roller.” 我现在看应该是小编翻译错了，本来就没有滚轮，是roll, 不是roller
回复 @米兰兰兰兰 : Just got my order and wondered where the massage tool was. Saw your comment—thanks for clarifying![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
. 我刚收到货，也在想怎么没有按摩棒。结果看到了你的评论，谢谢解答![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
: Did anyone get the exact same free gift? Need a photo for reference. 请问有没有一模一样的赠品姐妹 求实物图
: The free samples are all from 2022—so lame. 送的小样都是22年的 太差了