[Expired]Dealmoon Exclusive: Unineed Spring Beauty Sale

: Scroll down, under "U" select United States. 往下拉，U开头选United States

: Hello! We sincerely apologize for your unpleasant shopping experience. Our customer service team typically responds within 1-2 business days. We’ve forwarded your issue to them and will follow up promptly. To verify the situation accurately, please provide the product batch number and email it to our customer service team for confirmation of shelf life and other details. Once verified, they will prioritize resolving your issue. Rest assured. Thank you for your support and understanding! 您好！非常抱歉给您带来了不愉快的购物体验。我们的客服团队通常会在1-2个工作日内回复您的信息。我们已经将您遇到的问题反馈给客服团队，并将尽快跟进处理。为了更准确地核实情况，请您提供商品的批次号，并通过电子邮件发送给我们的客服团队，以便我们确认保质期等相关信息。客服团队核实清楚后，会第一时间优先为您妥善处理。请您放心。感谢您的支持与理解！

: Hello, thank you for your feedback. If you need assistance in resolving issues with the merchant, feel free to email us at support@dealmoon.com with your order number and request. I’ll do my best to help resolve your order issue properly. 您好，谢谢反馈，如果您在和商家追诉中需要君君帮助，欢迎您邮件君君 support@dealmoon.com 并附上您的问题订单号和诉求，我会全力协助使您的订单问题得到妥善处理。

: Hello! The product’s shelf life expires on September 1, 2025. You can use it with confidence within this period. Thank you for choosing to keep the product. We’ve processed a 15% discount and refund for you. The refund will be returned to your original payment method within 3-5 business days—please keep an eye out. If you have any questions or need further assistance, feel free to contact us. Thank you for your support! 您好！产品保质期至2025年9月1日。在保质期内，您可以放心使用。感谢您的理解并选择了保留产品。我们已为您提供了15%的折扣，并办理了退款。退款将在3-5个工作日内退回到您原来的付款方式，请您注意查收。如有任何疑问或需要进一步的帮助，请随时联系我们。感谢您的支持！

回复 @匿名用户 : Hello! Thank you for your feedback. Regarding the expired product and inconsistency with your previous purchases, we’ve verified the issue. The product is confirmed to be within its shelf life, expiring on September 1, 2025. We guarantee all products sold are genuine and within their shelf life—you can use them with confidence. Our products are overseas versions from the brand, and packaging may vary between versions and batches due to brand design decisions. You can check the shelf life using the batch number on the CheckFresh website. We fully understand your concerns and have arranged a free return and refund for you. Please check your email for details. If you have further questions or need assistance, feel free to contact us. Thank you for your understanding and support! 您好！感谢您的反馈。针对您反馈的产品过期和与之前使用的产品不同的问题，我们进行了核实。经确认，该产品并未过期，保质期至2025年9月1日。我们保证所有销售的产品均为正品，并且在保质期内，您可以放心使用。我们的产品是品牌方的海外销售版本，不同版本和批次的外包装会有所不同，这是品牌方的设计决定。您可以通过 CheckFresh 网站使用批次号查询产品的保质期。我们非常理解您的担忧。为此，我们已经与客服团队沟通，为您办理免费退货退款。请您留意邮件中的相关信息。如果您有任何其他问题或需要进一步的帮助，请随时联系我们。感谢您的理解和支持！

回复 @匿名用户 : No embossing, nothing at all. 没有钢印，什么都没有

: Hello! Your order has been successfully canceled, and a refund has been processed. The refund amount will typically be returned to your original payment method within 3-5 business days. Please keep an eye out for it. Thank you for your support! 您好！您的订单已成功取消，并办理了退款。退款金额通常会在3-5个工作日内原路返回到您的支付账户。请您注意查收。感谢您的支持！

: Hello! Thank you for your feedback. Our customer service team typically responds within 1-2 business days. We sincerely apologize for the issue with the product date freshness, which has caused you an unpleasant shopping experience. We guarantee that all products sold are genuine and within their shelf life. You can use them with confidence. According to the product instructions, the product remains in good condition for up to 18 months after opening. We fully understand your concerns. You can provide your specific requirements to our customer service, and we will address them as soon as possible. Thank you for your understanding! Wishing you a pleasant day! 您好！感谢您的反馈。我们客服团队通常会在1-2个工作日内回复。对于您反馈的产品日期不新鲜问题，我们深感抱歉，给您带来了不愉快的购物体验。我们保证所有销售的产品都是正品，并且在保质期内。您可以放心使用。根据产品说明，开封后的产品在长达18个月内仍能保持良好的状态。我们非常理解您的担忧，您可以将具体需求反馈给我们客服，我们会尽快为您处理。感谢您的理解！祝您生活愉快！

: Must be an exchange rate issue... 是汇率问题吧...

: Hello! Welcome to Unineed! We are a well-known UK e-commerce platform, with products mainly shipped from UK warehouses, and some from US warehouses. If you encounter any issues during your shopping, feel free to email us at support@unineed-dealmoon.zendesk.com. Our dedicated UK customer service team is ready to assist you. Thank you for your attention! 您好！欢迎来到 unineed！我们是英国知名的电商平台，产品主要从英国仓库发出，部分产品则从美国仓库发出。如果您在购物过程中遇到任何问题，欢迎随时发送邮件至 support@unineed-dealmoon.zendesk.com，我们的英国专属客服团队将竭诚为您服务。感谢您的关注！

: It might have switched to the UK site. You can switch back to the US at the bottom. 可能跑去uk了，你去最底下切换回美国就好了

: dus32 still works dus32还可以

: Hello! Unineed is a well-known e-commerce platform in the UK and is trustworthy. We guarantee that all products are 100% authentic. From placing your order to delivery, we will ensure your package is protected throughout the process. If you have any issues during shopping, you can contact us directly at support@unineed-dealmoon.zendesk.com, and our UK-based customer service team will assist you further. You can shop with confidence—thank you for your attention and support! 您好！Unineed 是英国知名的电商平台，值得您的信赖。我们承诺所有产品均为100%正品。从下单到收货，我们会全程为您的包裹保驾护航。如果您在购物过程中遇到任何问题，可以直接发送邮件至 support@unineed-dealmoon.zendesk.com，我们的英国专属客服团队将为您提供进一步的帮助。您可以放心购买，感谢您的关注和支持！

回复 @匿名用户 : Hello! Thank you for your patience. Our UK customer service team typically responds within 1-2 business days. Rest assured, once our staff are back at work, they will address your order as soon as possible. If you haven’t received a reply after this time frame, please provide your order number, and we’ll follow up immediately. Thank you for your understanding and support! 您好！感谢您的耐心等待。我们英国客服团队的正常回复时效为1-2个工作日。请您放心，客服人员上班后会尽快处理您的订单问题。如果超过这个时间仍未收到回复，请您提供订单号，我们将立即帮您跟进解决。感谢您的理解与支持！

: What do you mean? Aren’t you supposed to fill in the address during checkout? 啥意思，结账的时候不是可以填地址么

: Hello! Please follow these steps: 1. Go to the shopping cart page and click on “Checkout”. 2. On the checkout page, find the “A Different Customized Address” section. 3. Fill in and save your address information, then proceed to complete your order. If you encounter any issues during the shopping process, you can email support@unineed-dealmoon.zendesk.com, and our UK-based customer service will assist you further. Thank you for your support! 您好！辛苦您按照以下步骤操作：1. 进入购物车页面，点击“去结算”。2. 在结算页面中，找到“A Different Customized Address”部分。3. 填写并保存地址信息，然后继续完成订单。如果您在购物过程中遇到任何问题，可以直接发送邮件至 support@unineed-dealmoon.zendesk.com，我们的英国专属客服将为您提供进一步的帮助。感谢您的支持！

: Hello! Regarding your inquiry about payment methods, here's what we'd like to clarify: If you choose PayPal as your payment method at checkout, there will indeed be a certain service fee. This is due to PayPal’s own fee policy. For other payment options (such as direct use of credit/debit cards), we generally do not charge an extra fee on our end. However, please note that for the specific charges related to your credit card, you may need to confirm directly with your card-issuing bank, as there may be differences in their policies. Please review the payment method options in your order details and make adjustments as needed. If there’s anything unclear, feel free to contact us anytime. Wishing you a pleasant shopping experience! 您好！关于您询问的支付方式相关事宜，想跟您说明如下：若在下单时选择了PayPal作为支付手段，确实会有一定的手续费。这是由于PayPal平台自身的收费政策所致。对于其他支付选项（如直接使用信用卡/借记卡等），我们这边通常是不额外收取手续费的。但需要注意的是，针对信用卡的具体收费情况，可能还需您直接向发卡银行进行确认，因为不同银行间可能存在差异化的规定。请您查看订单详情中的支付方式选择，并根据实际情况考虑是否需要调整。若有任何不清楚的地方，欢迎随时与我们联系。祝您拥有愉快的购物体验！

: This is the first time I’ve heard that consumers have to pay these extra fees themselves. 第一次听说消费者还得去支付这些额外费用的

: If you don't use this code or remove it, it won't stack, is that what you mean? 你不用这个码或者remove了就不叠加了，是这意思么？

: Hello! Regarding the discount code usage you mentioned, I would like to clarify: discount codes for selected brands (please see the table below) cannot be used simultaneously with the site-wide general discount code DUS15. This means that during checkout, you can only choose one of the discount codes to enjoy the offer. If you need more detailed information or have other questions, please describe them in detail, and we will answer you as soon as possible. We look forward to providing you with a high-quality service experience! Thank you for your support! 您好！关于您提到的折扣码使用情况，我想澄清一下：精选品牌的折扣码（请参见下表）与全场通用折扣码DUS15不能同时使用。这意味着，在结算时，您只能选择其中一个折扣码来享受优惠。如果您需要了解更多详细信息或有其他问题，请您具体描述一下，我们将尽快为您解答。期待为您提供优质的服务体验！感谢您的支持！

: Hello! We assure you that all products are newly sourced, and their production dates are absolutely fresh. We are committed to providing you with the highest quality products and services to ensure a pleasant and satisfying shopping experience. Thank you for your support! 您好！我们向您保证，所有产品均为最新采购，生产日期绝对新鲜。我们致力于为您提供最高品质的商品和服务，确保您的购物体验愉快满意。感谢您的支持！

: Where is "elsewhere"? Please share the link, dear! 隔壁是哪里呀，求个链接啊亲

回复 @蛋蛋是蛋蛋 : eCosmetics eCosmetics

回复 @匿名用户 : Hello! Please click "Submit Order" to proceed with checkout. On the next page, please select the first option, "Worldwide Free Shipping." If you have any questions or need further assistance, please feel free to contact us. Thank you for your support and cooperation. 您好！请您点击“提交订单”继续结账。在接下来的页面中，请选择第一个选项“全球免费送货”。如有任何疑问或需要进一步的帮助，请随时联系我们。感谢您的支持与配合。

: Hello! We ship within 1-2 business days! After shipping, the average logistics delivery period is about 7-10 days. Thank you for your support! 您好！1-2个工作日发货哈！发货后物流平均配送周期约为7-10天。感谢您的支持！

: It works fine when I click it, is it a bug? 我点开没问题哎，是bug吗？