[Expired]Goelia Clothing Sale

: Honey, this little tweed jacket of ours is machine washable~ 宝，我们这款小香风外套是可以水洗的~

回复 @GOELIA : Oh, thank you for the store's reply. 哦哦，谢谢店家答复哦

: Dear customer, thank you so much for your feedback. We are both concerned and deeply sorry to hear about your experience! Under normal wear, experiencing damage after only about a dozen uses over two months falls far short of our quality control standards. This was an oversight in our production and quality inspection processes, and we sincerely apologize for the poor experience this has caused you. Please don’t worry about the quality issue—just send us a private message on the purchasing platform, and we will prioritize your after-sales service. Whether it’s a free replacement with a new product or reasonable compensation based on your preference, we will provide you with a clear solution within 24 hours. You will not bear any loss from this. Additionally, we have immediately escalated this issue to our production team. We will conduct a comprehensive check of products from the same batch and strengthen fabric durability testing and factory quality inspections to ensure such situations do not happen again. We truly appreciate your honest feedback—it helps us address issues promptly. We also want to assure other concerned customers that we will take full responsibility and strive to deliver reliable product experiences to every user. 亲爱的顾客，非常感谢您的反馈。看到您的反馈我们既着急又愧疚！正常穿着下，两个月仅穿十几次就出现破损，完全达不到我们的品控标准，这是我们生产和质检环节的疏漏，给您带来了糟糕的体验，我们真心向您道歉。 您不用为质量问题费心，麻烦在购买平台私信我们，我们会直接为您安排优先售后处理—— 无论是免费退换全新商品，还是根据您的需求提供合理补偿，都会在 24 小时内给您明确方案，绝不让您承担任何损失。 同时，我们已经立刻将这个问题同步给生产团队，会对同批次产品进行全面排查，重点加强面料耐用性测试和出厂质检，坚决避免类似情况再发生。非常感谢您的坦诚反馈，它能帮助我们及时修正问题，也恳请其他关注的顾客放心，我们一定会负责到底，给每一位用户可靠的产品体验～

回复 @GOELIA : Hello, I purchased this on the Amazon platform. Should I contact you via Amazon's private messaging? 您好，我是在amazon平台购买的，请问是在amazon私信你们？