Elizabeth Arden Free Gift with Purchase Multi Gift
New Markdowns： Shiseido Sunscreen Sale Up to 30% off + GWPs
Ending Soon： Tatcha Skincare Hot Sale 20% Off Sitewide
Today Only： Biossance Memorial Day Sale 25% Off + GWP
Valmont May Skincare Offer Select 30% Off + GWP
New Markdowns： Shiseido Friends & Family / Memorial Day Event Up to 30% Off + GWPs
Ending Soon： Clinique Skincare Sitewide Sale 25% Off+GWP
Kiehl's Memorial Day Skincare Hot Sale BOGO
Ending Soon： Murad Memorial Day Sale Up to 25% Off
NARS Cosmetics Friends & Family Event Up to 40% Off
Cle de Peau Beaute Memorial Day Event Up to 30% Off+GWP
Ending Soon： Dermstore Summer Sale Up to 25% Off/ 2x Points
Ending Soon： Winner Soft Dry Wipe, Made of Cotton Only, 1200 Count 43.19/Box When Buy 6
Lancôme Memorial Day Sale 30% Off + GWP
Ending Soon： Bloomingdales Selected Beauty & Skincare Hot Sale 15% Off + GWP
Lancôme Anti-Aging Skincare Sale 30% off + GWP
问大家
: So I'm not clear on how many ml the small bottles of Calendula toner and oil-free cream that are given are. Please state it clearly! 所以搞不清楚，送的小瓶金盏花跟小瓶无油面霜是多少ML的。写清楚啊
: I see one 40ml and one 7ml. Adding up the Calendula, it's quite a lot. 我看一个40ml一个7ml 金盏花加吧加吧真是不少了
: I just got here and I see it available now, so they must have added it later. 我刚来的现在看有，应该是给后来加上了的吧
: Has anyone used this neck cream? Is it good? I want my partner to try it. 大家有用过这个颈霜吗？好用吗？想给我对象试一试
: I'm using it. It's very good and suitable for mature skin. 我在用啊，很不错适合熟龄
: It's good. 好用
: Excuse me, how do I add the birthday gift? 请问一下 生日礼要怎么加？
: I'm in the same situation. I wrote to customer service before, and they gave me a birthday gift code, but it can't be stacked with any promo codes, like today's 30% off ones (I tried, non-discounted gift sets work). However, you can use your points to offset the cost when paying. 我也是一样的情况，之前写信给客服，他回给我生日礼code，但是不能跟任何promo code叠加，像是今天那些打七折的都不能（我试了下，没打折的Gift set可以），但付款的时候可以用自己的点数抵消费。
回复 @匿名用户 : There's no code, you redeem it directly in the account, but the button is always gray and I can't add it. 没有code直接账户里面兌换，但是一直灰色按钮加不上
: How do you check the expiration date? 请问怎么查保质期啊？
: You can check the batch number using apps like WeChat mini-programs or Meili Xiuxing. 瓶身上那个批号从微信小程序里搜个美丽修行之类的查批号的查一查
: Also, checkfresh can help you check. 还有个checkfresh也可以查
: I'm planning to buy toner and face wash. Ladies, any other good product recommendations? 准备买水和洗面，姐妹们还有什么求推荐好用的吗？
: Calendula cleanser and Ultra Facial Cream, my repurchase items. 金盏花洁面和高保湿面霜，我的回购款
: Avocado eye cream, the texture is amazing. It's a bit hard to spread when first applied, but once rubbed, it transforms into water. 牛油果眼霜，质地很神奇，刚上脸比较难推开，然后一揉搓就化成水啦
: Is it a good deal?![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
划算吗？![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
: It's a super good deal, equivalent to about 80% off. 超级划算呀 相当于大约两折了
: $50 for free shipping isn't a good deal. $50才包邮 不划算
: Is the Midnight Concentrate good? What skin type is it suitable for? 午夜精华好用么，适合什么肤质啊
回复 @KC0204 : Thanks, my skin really does get dry in autumn and winter. If I use it at night, will I see noticeable results the next day? 谢谢，秋冬皮肤确实挺干的，就是晚上用，第二天会效果比较明显么
: Excellent for dry, mature skin, especially in autumn and winter. 乾性熟齡肌 非常好用，尤其秋冬
: Excuse me, I'd like to get into a morning C and evening A routine. Which product, the White Bottle or Vitamin C serum, is better for dry skin? Thank you 😊 请问想入早C晚A的产品，安白瓶与维C精华哪个更适合干皮呢？谢谢😊
回复 @MIVE : So, it's for morning Vitamin C, used after toner, right? Do you think it's moisturizing enough for winter use? The ampoule was buy-one-get-one-free during Black Friday, but it's not part of this event![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
就是当早上的维C，爽肤水之后用是吧？你觉冬季用够滋润吗？安瓶黑五时好像买一送一，这次活动不参加![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @zcyj : Yes, the white bottle is quite moisturizing. However, I believe hydration primarily comes from face cream. If you're interested, you could also try the Vitamin C serum from this promotion. 是的，白瓶挺滋润的。不过我认为保湿主要还是用面霜，如果感兴趣的话也可以试试活动的维C。
回复 @Juliethejujube : Excuse me, how do I check the expiration date? 请问如何看保质期呀？
: I'm also debating whether to return it or keep it. I'm worried if I give it to someone else, they might have a bad experience or find something off, especially since it expires in six months. But they say it can be used for a year after opening. 我也在纠结要不要退还是留着。我怕送人人家用着不好或者有异样，毕竟还有半年过期了，不过说是打开以后还能用一年。
回复 @匿名用户 : Checkfresh.com 瓶上有个批号输上查 Checkfresh.com 瓶上有个批号输上查
: Can someone pay successfully with a domestic card? 请问有国卡能付款成功的吗？
: I bought from them in 2019, and now it doesn't work with domestic cards anymore. I still have so many points in my account, and I can't use them.![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
19年的时候买过，这次再用国卡就不行了，我账户里还有好多积分呢，也用不了了![[流泪]](/assets/emoji/comment-emoji/dm_liulei@2x.png?v=1)
回复 @优啊优啊D阿优 : Thank you, your comment reminded me that I used to use a domestic card before. It's the same situation with Lancome as they're under the same company. 谢谢，你这样说我也记得以前有用过国卡的。lancome 也不行他们同一家公司
热门评论 1
: Hello everyone, thank you all for your patience! Regarding the missing Kiehl’s freebies, we’ve received a response from the brand with two solutions: 1. Free order return (the return must be completed within 3 months); 2. Keep your order, and Kiehl's will provide a 50% off promo code for your next purchase (please check with Kiehl’s customer service for relevant use restrictions). Whichever option you choose, please make sure to contact Kiehl’s customer service again to confirm your order issue and state which solution you’d like, so that it can be properly processed. Thank you again for your understanding and trust! 大家好，感谢小伙伴们的耐心等待！针对Kiehl’s 赠品缺失的问题，目前君君已收到商家回复，有以下两种方案可供选择： 1. 订单免费退货（退货需在3个月以内完成）； 2. 保留订单, Kiehl's 将提供一个50% off优惠码可用于下次购买（优惠码相关使用限制请向 Kiehl's 客服洽询）。 无论小伙伴们选择哪一个方案，辛苦您务必再次联系Kiehl's客服，确认您的订单问题并说明您选择的解决方案，以确保方案能够得到切实执行。 再次感谢大家的理解与信任！
回复 @匿名用户 : Hello, thank you for your valuable feedback. I understand how everyone feels, and I will truthfully convey your voices to Kiehl's, urging them to take user experience seriously and improve their after-sales service quality. 您好，感谢提出宝贵意见。君君非常明白小伙伴们的心情，大家的声音君君会如实向科颜氏反馈，督促其正视用户体验，提高售后服务质量。
: No sincerity. They want us to bear the mistakes made by their own brand. 没有诚意。自己的品牌做错的事情要我们承担。
最新评论 593
: Hello everyone, thank you all for your patience! Regarding the missing Kiehl’s freebies, we’ve received a response from the brand with two solutions: 1. Free order return (the return must be completed within 3 months); 2. Keep your order, and Kiehl's will provide a 50% off promo code for your next purchase (please check with Kiehl’s customer service for relevant use restrictions). Whichever option you choose, please make sure to contact Kiehl’s customer service again to confirm your order issue and state which solution you’d like, so that it can be properly processed. Thank you again for your understanding and trust! 大家好，感谢小伙伴们的耐心等待！针对Kiehl’s 赠品缺失的问题，目前君君已收到商家回复，有以下两种方案可供选择： 1. 订单免费退货（退货需在3个月以内完成）； 2. 保留订单, Kiehl's 将提供一个50% off优惠码可用于下次购买（优惠码相关使用限制请向 Kiehl's 客服洽询）。 无论小伙伴们选择哪一个方案，辛苦您务必再次联系Kiehl's客服，确认您的订单问题并说明您选择的解决方案，以确保方案能够得到切实执行。 再次感谢大家的理解与信任！
回复 @匿名用户 : Hello, thank you for your valuable feedback. I understand how everyone feels, and I will truthfully convey your voices to Kiehl's, urging them to take user experience seriously and improve their after-sales service quality. 您好，感谢提出宝贵意见。君君非常明白小伙伴们的心情，大家的声音君君会如实向科颜氏反馈，督促其正视用户体验，提高售后服务质量。
: No sincerity. They want us to bear the mistakes made by their own brand. 没有诚意。自己的品牌做错的事情要我们承担。
: Emailed Kiehl’s—they blamed stock shortages for missing freebies. "Return if unsatisfied," but no prepaid label or clarity on refunded shipping. How is this acceptable? 给kiehl‘s发邮件沟通，他们说是没货所以bonus products没发齐，如果还不满意就退货，但是不提供prepaid return label，而且也不说清楚运费会不会退！请问这样怎么满意？
: Talked for ages... still undecided about returning it. Too lazy to bother... still thinking... 聊了好久好久…但还没决定要不要拿去退…感觉懒得去退…还没决定好…
: It’s been six days since I placed the order and still no shipment. 下單六天了還沒發貨
回复 @AllenLiETPE : Bought the cleanser? I called CS to cancel it—shipped immediately after![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
. 是买了洗面奶吗？我打电话去客服让他取消掉洗面奶就立刻发货了![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
回复 @大头虾虾虾 : Nope. They cited out-of-stock items with no ETA. 沒 說是某個商品缺貨也不知道啥時會有貨
: It's been so long and my order hasn’t even shipped yet. 这么久了我的连货都还没发
回复 @GGli : You’re part of the free-sample batch too![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
. Just contact CS to confirm they’ll send all samples upfront. Say if samples are missing later, you’ll demand free returns. Screenshot everything as proof ![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
. 你也是小样那批买的![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
我觉着就直接找客服让他们看清楚了直接把小样发全，别到时候还得再找，就说如果到时候小样没发的话我如果退货必须免费退，把要求都说清楚然后保留个截图，以防后边不承认![[笑哭]](/assets/emoji/comment-emoji/dm_xiaoku@2x.png?v=1)
回复 @匿名用户 : Pushing is pointless—I’m considering canceling. With so many complaints, my free samples might be gone. The main items are things I want, but I also bought Christmas gifts that haven’t shipped. What now? 😂😂 催就算了 我在想要不要取消 毕竟那么多人投诉 我这么久可能小样都没了 东西都是我想要买的 但我还买了一些圣诞礼物 它到现在还没发货咋整😂😂
: Only sent one sample, and refused to resend. 小样全都只发了一个，还拒绝补发。
: The worst event ever, it's a deliberate short-shipment to take advantage of customers. They often have 50% off promotions, and that's used as compensation? Are they in cahoots to get rid of near-expiry stock, doing promotions and then deliberately not fulfilling them? If customers accept the 50%, they’ll profit more later. Customer service takes ages to reply with pre-written responses, just trying to stall, it’s so disgusting. 史上最垃圾的活动，根本就是故意漏发，想占顾客便宜。明明经常搞的50%off活动，也敢来作为补偿？你们是不是串通好的，想把临期货品处理掉，搞活动然后故意漏发？顾客要是认倒霉接受50%，后面还能再赚一笔。客服也是，十几分钟回复一句规定好的文案，故意拖延时间，恶心死了
: Where's the free return label? 免费退货label在哪里？
: Contact customer service 联系客服啊
: The more I think about it, the angrier I get. I’ll call the bank tomorrow and report that I only received part of the order and demand a refund. 越想越气，明天打电话到银行，说只收到部分产品，要求退款
: The bank won't intervene. Free gifts aren't counted as paid items. If you report this to the bank and they verify with the merchant, you could be flagged for fraud. 银行不会管的。赠品没发，不算钱的。你这样打给银行，银行和商家对接一下，那你就是欺诈了
: They promised ten 5ml items, but I only received one. I had to call and ask, and after calling for ages, it didn’t go through. It’s exhausting and a waste of time and energy, leaving me very unhappy. 说好送十支5ml的，结果只收到一支，还要自己打电话问，打了很久又不通，心累，浪费时间和精力，搞到自己很不开心
: The Midnight Recovery Serum isn’t 50% off anymore. 午夜精华没有5折了
: Just checked—if you buy the 30ml size and use the discount code DMWINTER, it’s still 50% off. 刚看30ml用这个折扣码 DMWINTER 还有半价
回复 @匿名用户 : Looks like it’s over now. 这会看是结束了
: None of my samples came either![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
, used a promo code for nothing. 我的小樣也都沒來![[捂脸哭]](/assets/emoji/comment-emoji/dm_wulianku@2x.png?v=1)
優惠碼填了個心酸
: Hello, thank you for your feedback and we’re very sorry to hear about your disappointing shopping experience with Kiehl's. As a fellow customer, I totally understand how you feel. Right now, we’re actively communicating with the brand and will do our best to help relay everyone’s concerns to them. We truly hope our efforts can help resolve your issues. Thank you for your support and understanding~ 您好，感谢反馈，很抱歉看到您在Kiehl's购物体验不佳，同为消费者，您的心情君君也十分理解，君君目前正在与商家沟通中，将会尽力帮助大家反馈给商家处理，也十分希望通过我们的努力，协助使各位的问题得到解决。感谢您的支持和理解~
: Are there any promotions at the retail stores? 实体店有活动吗？
: Received all the free samples! Not bad![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
送的小样都收到啦，不错![[比心]](/assets/emoji/comment-emoji/dm_bixin@2x.png?v=1)
: I bought the oil-free Ultra Facial Cream and didn’t get a single freebie. When I called, they just said they were out and wouldn’t offer compensation! Three of the four gifts I was supposed to get with $93 purchase were all expired. 买的无油高保湿一个赠品都没给，打电话就说没了也不赔！满93送的四个赠品三个都过期
: Didn’t receive the freebies. 没有收到赠品
: I only received one freebie, and it took 15 minutes on the phone before someone picked up. They said they didn’t know how to handle it and told me to wait for an email. The call lasted half an hour, with noisy background and unprofessional support. They asked for my info, which I gave in full, then processed things so slowly it took almost another 15 minutes just talking, no proactive help—I had to ask for each step. I even had to ask, “Will you give me a tracking number?” They just said “Okay,” then went silent for a minute or two. I was so frustrated. 收到的赠品只有一个，打电话15分钟才接通，电话说不知道怎么处理等邮件通知我，一个电话打了半个小时，里面吵吵闹闹的，客服也不专业，问了我的资料，什么都给齐了才慢吞吞的处理问题接近又15分钟才和他聊完，不主动咨询，一步步我问他，要给我下单号吗，好啊，之后就停顿一两分钟不出声，气死了，
: Hello, thank you for your feedback and we’re very sorry to hear about your disappointing shopping experience with Kiehl's. As a fellow customer, I totally understand how you feel. Right now, we’re actively communicating with the brand and will do our best to help relay everyone’s concerns to them. We truly hope our efforts can help resolve your issues. Thank you for your support and understanding~ 您好，感谢反馈，很抱歉看到您在Kiehl's购物体验不佳，同为消费者，您的心情君君也十分理解，君君目前正在与商家沟通中，将会尽力帮助大家反馈给商家处理，也十分希望通过我们的努力，协助使各位的问题得到解决。感谢您的支持和理解~
: I bought three bottles of whitening and spot-removal serum and never received them, but the order shows as delivered. Sent an email to the official website but got no reply…. 买了三瓶美白祛斑精华，一直没收到，却显示递送了。给官网发邮件也不回….
: Couldn't redeem my December birthday gift. The chat support actually said the birthday gift counts as a separate promotion and thus cannot be combined with other offers—meaning you can only redeem it at full price. What kind of explanation is that? Unbelievable! @Dealmoon 12月的生日礼物不能兑换，chat客服居然说生日礼也相当于一次活动，所以就不能和其他活动叠加，就是必须原价时才能兑换生日礼物，居然有这样的解释，服@Deal moon
: Their customer service quality is all over the place—it’s honestly surprising. 他家客服参差不齐的真的让人惊讶。
: Many merchants "interpret" birthday gifts this way. 很多商家都是这样“解读”生日礼品的
: 明明写着送的数量，又没收到，看到真气人！我建议大家直接打电话到银行取消这笔资金，你有张良计，我有过墙梯。 明明写着送的数量，又没收到，看到真气人！我建议大家直接打电话到银行取消这笔资金，你有张良计，我有过墙梯。
: Then the merchant provides the bank with order details, shipping info, and your communication records—proving it's just an undelivered free gift, not a paid purchase. Boom, you're nailed for fraud. Genius. Handle your own issues but don't mislead others. 然后商家给银行订单信息，快递信息，以及你联系商家的记录，只是免费赠品没收到，而不是花钱买的商品。 然后你就是妥妥的欺诈了，大聪明。 自己去做就好了，别教坏别人
回复 @匿名用户 : Then go ahead and do what they said. Quickly report to your bank that you didn’t receive it. Make sure you follow through. When the bank investigates, just repeat this line to them ❤️ Love you 😘 那你去按照他说的办嘛。快去弄银行卡说没收到咯。千万不要做不到哦。反正银行查到你的时候，你把你这句话和银行说 ❤️ 爱你哦😘