[Expired]Neiwai Sales On Sale
Up to 50% Off
- NEIWAI clearance sale now offers up to 50% off plus an extra 20% off, no promo code needed.
- Limited-time free shipping: Use exclusive promo code: DMFS
- Buy>>
Logistics Information:
The product will be shipped from the warehouse within 2 business days after placing the order. After shipment, the merchant will send a Shipping Confirmation to the order email or mobile number. Some items from China warehouses may take 2-3 weeks. Pre-order items (marked as Pre-order on the page) require a longer shipping time, so please wait patiently.
Returns & Refunds：
Free returns and exchanges within 30 days, no questions asked. For special intimate apparel categories such as underwear, bodysuits, swimwear, etc., due to hygiene considerations, returns and exchanges are not accepted unless there is a quality issue. (Apply for Return)
Other considerations:
- Orders: Orders placed between 9 am - 9 pm PST Monday to Friday can be canceled within 1 hour after placing the order. Orders placed at other times or those already shipped cannot be canceled but can be returned after receipt. (Request a Return)
- Customer Service: For inquiries, please contact customer service via email at hello@neiwai.life.
问大家
: Can silk underwear be put in the washing machine? 真丝的内衣能进洗衣机么
: Silk should be hand-washed, sis. It's delicate and prone to deformation and snagging. 真丝还是手洗吧姐妹，很娇贵的，容易变形勾丝
: I've always used a washer and dryer, and so far, no issues. 我一直都是洗衣机烘干机 目前没问题
最新评论 18
: The underwear I received looks like this. I emailed customer service, but they haven't replied. Ugh, so exhausting. 收到的内衣是这样的，给客服email也不回 哎心累
: 很抱歉看到您的包裹以这种状态送达，我们衷心感谢您及时向我们反馈此问题。这绝非我们想为您提供的购物体验。我们已回复您的邮件——若收件箱中未看到回复，请检查垃圾邮件文件夹。 We’re sorry to see that your package arrived in this condition, and we sincerely thank you for promptly bringing this issue to our attention. This is definitely not the shopping experience we want you to have. We have replied to your email — if you don’t see our response in your inbox, please check your junk or spam folder.
: Hello, thank you for providing the photos. We sincerely apologize for this situation. As we did not receive your initial email, our response was delayed. However, we have promptly issued a new order for you. The order confirmation and shipping details have been sent to the email address associated with your original order. Please check your email for the latest shipping updates. If you have any questions, feel free to contact us anytime! Thank you for your patience! 您好，感谢您提供的照片，对于此状况我们非常抱歉。由于我们并没有收到您最初的邮件，因此回复有所耽误，但是我们已第一时间为您发了新的订单。 订单确认和物流信息已发送至您原订单所使用的邮箱。请您查收邮件了解最新的运输进度，如果有任何疑问欢迎随时联系我们！谢谢您的耐心！
: The style of the sun protection jacket is quite nice. 防晒夹克款式挺好看的
: The underwear is very comfortable. 内衣非常舒适
: I received the discounted swimsuit from their store, but it doesn't look as good as the pictures. The editing was excessive, and the material isn't great—it's that slippery kind of fabric, not cotton, and it's uncomfortable. The buckle on the strap is very sticky. I also bought their orange leggings, which were disappointing too—the material isn't comfortable, and the color isn't accurate. Their photos are overly edited, and the actual items are very different. I'm really disappointed. This was my first purchase from them and will be my last. Since it was shipped from Mainland China, returning it is too much hassle. Sigh. 他家打折那款泳衣到手了 没有图片好看 修图严重了 而且材质不太好 是那种滑滑的面料 不是棉的 不舒服 肩带上的扣子非常粘。还买了他家的橘黄色legging 也有些失望 材质也不舒服 颜色也不正 他家的图都修的太狠了 实物差很多 非常失望 第一次买也是最后一次买了 国内运过来的 退太麻烦了 哎
: Thanks for the warning!![[种草]](/assets/emoji/comment-emoji/dm_zhongcao@2x.png?v=1)
谢谢拔草
: Hello, thank you for your feedback. We sincerely apologize that your shopping experience did not meet your expectations. We have forwarded these issues to the relevant team for improvement. If you need assistance with your order or have any other concerns, please feel free to contact us at any time, and we will resolve them for you as quickly as possible. Thank you for your patience! 您好，感谢您的反馈，很抱歉这次购物体验没有达到您的期待。 我们已经把这些问题转给相关团队改进。如果您需要协助处理订单或者其他问题，欢迎随时联系我们，我们会尽快帮你解决。感谢您的耐心！
: Can silk underwear be put in the washing machine? 真丝的内衣能进洗衣机么
: Silk should be hand-washed, sis. It's delicate and prone to deformation and snagging. 真丝还是手洗吧姐妹，很娇贵的，容易变形勾丝
: I've always used a washer and dryer, and so far, no issues. 我一直都是洗衣机烘干机 目前没问题