[Expired]Perricone MD Skincare Sale
- Perricone MD Up to 50% Off sitewide via code XMASEXTRA5
- Free shipping on orders over $150.
- Deal ends 7/31
DM Travel Exclusive mini capsules BOGO $526 Valued Gift
Erno Laszlo Mother's Day Gift Selection Up to 33% off + free gift
Erno Laszlo Mother's Day Gift Selection Up to 33% off + free gift
Estee Lauder April Beauty Sale BOGO+GWP
最新评论 2
: **Complaint 1:** How does their return policy survive in the U.S.? I *have* to rant about it! My first experience with their products was when they offered a set for just $6 shipping. The Vitamin C Series' **Photo-Brightening Moisturizer Broad Spectrum SPF 30** totally won me over
. So I went to buy the full-size version—got two bottles plus other items (their Cold Plasma is effective but smells weird). When the confirmation email arrived, I realized I’d ordered the wrong Vitamin C moisturizer. Tried to cancel within *30 minutes*, but nope—already "dispatched." Had to wait for delivery and pay return shipping myself! The *next day*, I got the "your order has shipped" email.
**Complaint 2:** Price matches only within 24 hours. Bought the 30-day travel set for $54+, and before it even arrived, I saw a promo dropping it to $25. Customer service refused to match. Return? Again, my shipping cost!
Spending so much on marketing but refusing to adapt policies to market trends—what’s the point?
**No third purchase from this brand!**
槽点1. Return policy在美国为什么能生存下来? 我一定要吐槽一下他们的policy!我第一次用他们家的产品是之前那个付6块运费就送一个套装的。其中那个vitamin c series的PHOTO-BRIGHTENING MOISTURIZER BROAD SPECTRUM SPF 30种草了。结果就想去买正装,买了两瓶正装和其他东西,那个cold plasma也好用的就是味道不好闻。后来发确认邮件给我的时候,我发现vitamin c面霜买错了,想cancel就cancel不了了,说已经dispatch了。前后就是30分钟的事,就cancel不了,一定要收到货,自己给运费退!结果第二天才收到邮件说我的订单发货!
槽点2. Price match只能24小时以内。刚买了那个30天的旅行装,54块多,我还没收到货就看到有促销25。问客服,客服说match不了。想退又要自己花运费!
花这么多钱去推销,结果公司的policy一点也不顺应市场趋势,有什么意义?
不会再在这家店消费第三次!
: Just received a set of sample sizes by paying for shipping, and they feel great. Thinking of purchasing more. 刚付运费拿到了一套中样在用,感觉不错。想再购入