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问大家
: Does anyone know the return process? It seems super complicated. 有哪位宝有退货流程教一下吗,感觉超麻烦的
回复 @Sylvia50 : I think I get it now. I requested a return the day before yesterday, got an email yesterday saying it was approved, telling me to send the items back. But the email didn’t say which shipping company to use. When I went back to my order page, there was the first image, and after clicking "Enter shipment details," the second image showed up. I guess it means I can use any shipping company I want, but after shipping, I need to update the return tracking info to the store. The problem is, at the shipping company, I’m not sure how to fill in the return address from image three. I’ve always just printed a label before, so I’m clueless about filling this out myself. This store is such a pain. 我想我搞懂了。我前天申请了退货,昨天收到邮件说申请通过,让我把东西寄回去,但邮件里没有说让去哪家快递公司,我又回到自己的订单页面,就出现了图一,点击Enter shipment details,就出现了图二,我猜就是自己爱去哪家快递公司都行,但寄完后还要给这家店update退货包裹的资料。问题是我不知道去到快递公司,图三的退货地址我要怎么填啊,一直以来都是直接打印label的,要自己填这些我不懂。这家店太坑了
回复 @Sylvia50 : Some other stores don't offer refunds, but if they partner with a courier company, the process isn't as troublesome. They will provide a return label, so you don't have to fill it in yourself, nor do you need to send the return package details back to the store. 别家不包退,但有跟快递公司合作的就不会这么麻烦,会直接给return label,不需要自己填,更不需要把退货包裹的资料回填给店家
: The Chanel style has a delicate and sophisticated vibe ✧(≖◡≖✿) How's their quality? 小香风是有点精致的调调✧(≖◡≖✿)他家质量咋样啊
: Quality is a hit or miss. 质量看运气
回复 @河豚啊 : Okay, for knitwear like this, I'm just afraid of pilling. 好吧,这种针织类的就怕起球
: Are there physical stores in North America? 有实体店吗在北美
: North America likely doesn't have any yet. There are many stores in Mainland China, Singapore, and Bangkok. 北美应该是还没有,国内新加坡曼谷有很多店
: What's this brand called in Mainland China? 这个牌子在国内叫什么?
: In Mainland China, it's called UR. 国内就叫他UR
最新评论 81
: So cute
好看
: When will this actually arrive? 到底啥时候能到货呀
: Comes in black and white 有黑和白两色
: Some styles are cheaper on Amazon! amazon上买的有的款式更便宜!
: I bought during Black Friday and received mine in about 2.5 weeks. Got 10 items for $136 total—only one pair of pants was slightly tight, but everything else fit well. Quality seems decent. Sizing runs smaller than US standards, so consider sizing up. 我是黑五买的,大概2周多一点收到。一共$136买了10件,除了一条裤子有点窄,其他的都合适,质量我感觉还可以的。尺码是比US码小一些,可以买偏大一码。
: How long does this store take to deliver? I ordered during Black Friday, and my tracking hasn't updated since 11/27. Customer service isn't responding to emails either. 这家店到底多久才能收到,黑五买的,我的运单号tracking还停在11/27,发邮件给客服也不理
: It's been over a month already. 这都一个多月了
回复 @Xaviershona : It'll be 2025 by then! 2025年了!
: I’m overwhelmed with choices; the Chanel-style ones look really nice. 他们家挑花眼了 小香风好好看
: Girls, how long did it take for you to receive your order after placing it? I placed mine during Black Friday and it hasn't even been shipped yet. 姐妹们 你们下单后多久收到货的 我黑五下单到现在还没发货
: I received mine today; I also ordered on Black Friday. 今天已经到货了,我也黑五买的
: Word of advice‼️Unless you’re absolutely sure about your size or don’t care about the quality, be very cautious before ordering‼️Returns are super complicated and you have to pay your own shipping. The store doesn’t partner with any shipping companies. If you’re not happy with your order and want to return it, you need to apply for a return first, get an email saying it’s approved and that you can send it back, but there’s no return label and no instructions on which shipping company to use. When you check your order page, you’ll see the first image; click "Enter shipment details" and you get the second image, which means you can pick any shipping service, but you have to cover shipping yourself. After you send your package, you still need to update the return info to the store. Plus, at the shipping company, you need to fill in the return address yourself from image three, which is a huge hassle. And even after you return the item, you might not get a refund, since if the store decides your return doesn’t meet their requirements, they just might not refund you. It’s a total scam, total garbage. I’m blocking this store and will never buy from them again. 忠告‼️除非你非常确定自己的码数或者不介意衣物的质量,否则的话,谨慎下单‼️因为退货要自己付运费并且超麻烦。这家店没有跟任何快递公司合作,如果货物你不满意想退货,首先你要申请退货,然后会收到一封邮件说申请通过,让你把东西寄回去,但邮件里没有return label,也没有告诉你要去哪家快递公司,去到订单页面就出现了图一,点击Enter shipment details,就出现了图二,也就是说随你去哪家快递公司都行,反正是要自己付运费的,但是寄完包裹后还要把退货包裹的资料update给这家店。而且去寄包裹时还要自己去填好图三的退货地址,超麻烦的。并且就算东西退回去了,也不一定能拿回退款,因为只要这家店觉得退回去的东西不符合他们的退货要求他们就不一定会退款。太坑了,太垃圾了。拉黑,不会再在这家店买东西了
: I mailed my return package via UPS yesterday, now waiting for the next steps. Hope the return goes smoothly
昨天拿到UPS邮寄了退货包裹,等后续中,希望退货顺利吧
: Finally got my refund, thank goodness
顺利退款了,阿弥陀佛
: Does anyone know the return process? It seems super complicated. 有哪位宝有退货流程教一下吗,感觉超麻烦的
回复 @匿名用户 : I think I get it now. I requested a return the day before yesterday, got an email yesterday saying it was approved, telling me to send the items back. But the email didn’t say which shipping company to use. When I went back to my order page, there was the first image, and after clicking "Enter shipment details," the second image showed up. I guess it means I can use any shipping company I want, but after shipping, I need to update the return tracking info to the store. The problem is, at the shipping company, I’m not sure how to fill in the return address from image three. I’ve always just printed a label before, so I’m clueless about filling this out myself. This store is such a pain. 我想我搞懂了。我前天申请了退货,昨天收到邮件说申请通过,让我把东西寄回去,但邮件里没有说让去哪家快递公司,我又回到自己的订单页面,就出现了图一,点击Enter shipment details,就出现了图二,我猜就是自己爱去哪家快递公司都行,但寄完后还要给这家店update退货包裹的资料。问题是我不知道去到快递公司,图三的退货地址我要怎么填啊,一直以来都是直接打印label的,要自己填这些我不懂。这家店太坑了
回复 @尛小橙zi妹 : For non-refundable items, it works like this: you have to send it to the address in picture three yourself, then fill in the tracking number and courier information in the form in picture two and give it to them! Luckily, it's not too complicated. 不包退货的都这样呀,就是要自己寄去图三的地址,然后把tracking number和快递公司填到图二的表格里给他们!还好不是很复杂
: Guys, don’t order from this company—be careful or you’ll lose your money. My friend ordered some clothes a while ago, returned them because they didn’t fit, but never got a refund and they stopped replying to her. It’s been over a month now, and we’ve given up hope of getting her money back. 朋友们千万不要在这公司下单,小心钱被骗了。我朋友前段时间下单了几件衣服。觉得不太合适跟他们要求的寄回去了,但钱一直没退回来,也不回复信息。目前已经过一个月了,也不抱希望能退回钱。
: UR’s Chanel-inspired styles have always won my heart
UR的小香风一直深得我心
: The size is wrong, need help exchanging sizes 🆘 号码有误,换码求助🆘
回复 @小小小温言 : You can find contact info under "Contact Us" at the bottom of the website, or use live chat directly on their site. 网站下面的contact us里有联系方式,或者网站里可以直接livechat
: You should be able to request a return and just buy the right size. Have you contacted customer service? 应该可以申请退货,再买一件合适的码数就好了呀,联系客服了嘛?
: Don’t be fooled by the pictures—the quality is bad, returns are a hassle, and customer service has a terrible attitude. 别被图片骗了 质量不好 退货麻烦 客服态度恶劣
: Same! Paid for nothing but frustration! The quality is terrible and returns are a nightmare. 同感!花钱买气受!质量很差,退货超麻烦
回复 @winneryaya : Returns are really troublesome and frustrating 退货真的又麻烦又累心
: It's quite selective. 挑人
: Why is it showing $29.9 when I click in? 为什么我这款点进去是$29.9?
回复 @小糊涂仔 : Yes![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
是的![[偷笑]](/assets/emoji/comment-emoji/dm_touxiao@2x.png?v=1)
: Are there physical stores in North America? 有实体店吗在北美
: North America likely doesn't have any yet. There are many stores in Mainland China, Singapore, and Bangkok. 北美应该是还没有,国内新加坡曼谷有很多店
: It's been a week since I bought it, and it still hasn't shipped. 买了一个礼拜了还没发货
: Hello, we sincerely apologize for not providing you with the ultimate shopping experience~ To protect your privacy, we recommend you contact our customer service team by sending an email from your account's registered email address; please include your order number & Dealmoon nickname so we can quickly locate your order; our customer service representatives will reply within 48 hours on business days~ Thank you for your understanding ❤ 哈喽,很抱歉没有给您带来极致的购物体验呐~为了保护您的隐私安全,建议您用账号注册邮箱发邮件联系我们的客服团队噢;可以附上订单号&dealmoon昵称,以便我们快速地定位订单;工作日内,客服小姐姐会在48hrs内给您回复哒~感谢理解❤
: Have you received your order yet? 现在收到货了吗?
: What's this brand called in Mainland China? 这个牌子在国内叫什么?
: In Mainland China, it's called UR. 国内就叫他UR
: The houndstooth pattern looks so good!
Can also wear it to work. 千鸟格纹好好看啊
上班也可以穿呢
: Exactly! Can also wear it out for fun. 确实!出去玩也能穿
: So beautiful! Love Chanel style so much. 太好看啦 超爱小香风