[Expired]Ending Soon: THXSILK Dealmoon Exclusive Sale
20% off $600
- THXSILK offers 25% off $600 THXSILK silk bedding and sleepwear sale via coupon code DMBF600
- Free shipping.
- Deal ends 12/3
- Hot Sales
- 50% Off
- Up to 30% Off
问大家
: Has anyone bought the washable winter comforter? How is it? 可水洗的冬被有人买过吗?怎么样?
回复 @狂奔买买买 : Dear, silk duvets are not recommended for tumble drying. It's best to air dry them in a well-ventilated area. 亲亲,蚕丝被是不好用烘干机烘干的,最好是在通风处晾干。
回复 @mooncake2022 : Used Laundress for wool/silk, but it failed质检. Now Persil from Amazon or Japanese brands. 我之前用的是laundress各种羊毛羊绒真丝洗衣液,后来查出说他家质检不过关...后来亚米上买过日本牌子的,或者就是亚马逊买的persil这个牌子。
: Does this include two pillowcases and one duvet cover? 请问这个是两个枕套和一个被套吗
回复 @Dhhhhhf : I tried, and using DMBF25 makes the three-piece set the cheapest. 三件套我试了用DMBF25是最便宜的
: Dear customer, yes. This is a 3-piece set including 2 pillowcases and 1 duvet cover. 亲亲,是的。这个是三件套哈,包含2个枕套和一个被套。
: Are the pillowcases sold as a set of two? 想问下枕套拍下后收到是一套两个对吗
: Dear, our pillowcases are sold individually unless marked as "2pack." 亲亲,我们的枕套都是一只装的,除非上面写了2pack。
回复 @小花的昵称 : Ah, got it. Thanks~ 啊,好的,谢谢~
: Are there any other colors for the pure cotton four-piece set? 纯棉四件套没有其他颜色吗?
回复 @amy365 : Dear, we’ll consider adding more colors. Any preferences? Let us know~ 亲亲,后面我们会考虑的哈,不知道您有没有特别中意的颜色呢,我们可以参考看看呢。
: Dear, our pure cotton four-piece set is only available in this color. 亲亲,我们的纯棉四件套只有这个颜色哦。
: Are the pillowcases really made of silk? At this price, it doesn’t seem like it. 枕套是真的丝的吗 这个价格感觉不是
回复 @蒂娜酱 : Yes, if the image shows that the pillowcases are the same color on both sides, then both sides are indeed silk. I haven’t bought the new ones with painted designs so I'm not sure about those
对 如果图片显示枕套的前后都一样颜色 双面就都是真丝的 新出的那些带绘画图案的我没买过不清楚
: Dear, all of our pillowcases are made of 100% pure silk. We have testing reports for everything, so please feel assured. 亲亲,我们的枕套都是100%真丝的哈,我们都是有检测报告的,请您放心。
: No full size option? 没有full size吗
回复 @Kloe12 : Dear, you can contact customer service for custom sizes: service@thxsilk.com 亲亲,您可以联系我们客服定制哈,service@thxsilk.com
回复 @Kloe12 : Dear, the price will need to be recalculated based on the size you order. There will definitely be a price difference. For specifics, please reach out to our customer service: service@thxsilk.com 亲,价格需要根据您实际订购的尺寸重新测算的,价格肯定会有出入的哈,具体情况您联系我们客服哈,service@thxsilk.com
: Is it easy to return? Are there shipping fees? 退货方便吗?要不要运费?
回复 @RebeccaBlake : Dear, we recommend you purchase the 7A. The 7A silk duvet uses the best mulberry silk from double cocoons; it's our flagship product. The quality is absolutely guaranteed, and it's very popular. 亲亲,我们这边建议您购买7A的哦。7A的蚕丝被用的是最好的双宫茧的桑蚕丝,是我们家的王牌产品。质量绝对放心,买的人超级多的
: Hello, returns are easy. You can check our return and exchange policy here: 网页链接>> If you have any questions, feel free to consult our customer service at service@thxsilk.com 您好,退货方便的,具体您可以看下我们的退换货政策。网页链接>>。如果您有任何问题,我们咨询我们的客服,service@thxsilk.com
: My family only uses silk duvets in winter, they're light and warm. What's the difference between the $50 and $55 summer comforters? 我家冬天只盖蚕丝被 轻便又暖和,夏凉被50的和55的有啥区别?
: Dear, the sizes are different. The $50 one is a single summer comforter, 150*210cm, and the $55 one is a double summer comforter, 200*230cm. 亲亲,尺寸不一样哈,50的是单人夏被,150*210cm的,55的是双人夏被,200*230cm的哦
: I looked into it, the $55 one is larger, 200x230cm, and the $50 one is 150x210cm. 研究了一下,$55的尺寸比较大,是200x230cm,$50的是150x210cm。
: Why do silk quilts have such a price difference? What's the difference? 蚕丝被怎么价格差那么多…有什么区别吗?
: Dear, there are price differences among silk quilts with different silk fillings. 7A Silk Quilt: Filling - Double cocoon silk, Cover - 100s cotton; 6A Silk Quilt: Filling - Mulberry silk, Cover - 40s cotton; 3A Silk Quilt: Filling - Tussah silk, Cover - Cotton + polyester, and it's machine washable. Feel free to compare them~ 亲亲,不同蚕丝填充的蚕丝被价格是有区别的哦。7A蚕丝被:蚕丝填充:双宫茧,胎套:100s棉;6A蚕丝被:蚕丝填充:桑蚕丝,胎套:40s棉;3A蚕丝被,蚕丝填充:柞蚕丝,胎套:棉+聚酯纤维,并且可机洗。亲亲,可以比较下看看哈。
回复 @夜曲 : Dear, we don’t recommend tumble drying as it may weaken the silk. Air-drying in a ventilated area is best. 亲亲,我们是不太建议烘干的,烘干容易使真丝脆化,影响使用寿命呢,还是建议在通风处晾干哈。
: Does the 4-piece set remain like new even after several washes in the machine? 4件套大家机洗完几次还是很新吗
: I'm talking about the silk four-piece set, not the pure cotton one
我說的是蚕絲四件套哈
不是純棉的那個
: There might be some fading
it won't be as glossy as before. 會掉點色
不會之前那麼有光擇
最新评论 294
: Their products are really not worth buying, returning them is too difficult. The silk quilt has a very foul odor. 他们家真的不能买,想退货太难了,蚕丝被有很臭的气味
: Are there any available discount codes? Missed this sale and want to buy bedding. 请问还有可用的折扣码吗?错过了这次折扣,想买被子
: Also waiting for the next discount. 同蹲下一次折扣
: The total order amount was $606.90. I've received all packages so far, but the promised silk pillowcase gift is missing. 订单总额是$606.90。到今为止我已经收到全部包裹。可是里面并没有你们所承诺的赠送的真丝枕套,
: Dear customer, we apologize—we indeed missed sending it. We’ll arrange a replacement immediately. As a gesture of apology, we’ll also include an eye mask. The replacement tracking number will be sent to your email shortly. Please check your inbox. 亲亲,不好意思,确实是我们漏发了,我们马上给您补发,为表歉意,我们会再送您一个眼罩,稍后我们会将补发运单号发送至您的邮箱,请您注意查收邮箱消息哈。
回复 @THXSILK : Okay, thank you! 好的,谢谢!
: Order placed on November 20th, today is December 10th, and the package status is stuck without updates... If it's this slow, why wouldn't I just buy better products on Taobao and have them air-shipped or even sea-shipped over???? 11月20号下单,今天12月10号,包裹状态卡住不更新了。。既然那么慢的话,我为什么不淘宝买更好的产品然后空运甚至海运过来?????
: Dear customer, please provide us with your order number so we can check the situation. 亲亲,麻烦告知我们订单号哈,我们看一下是什么情况。
回复 @THXSILK : THXEN79941-24. I can see the tracking, but it’s just slow—taking almost a month to arrive. You can’t compete with direct overseas shopping this way. THXEN79941-24。我能看到tracking,但就是慢,差不多要一个月到。你们这样是竞争不过直接海淘的。
: Ordered silk quilt on Dec 4—when will it ship? 12月4号下单的蚕丝被,什么时候能发货?
回复 @匿名用户 : Dear customer, we apologize for the delay during the Black Friday peak season. We checked and your package was actually shipped on the 7th. It's currently in transit, and the tracking shows an estimated delivery date of December 12th. Please wait a little longer. 亲亲,不好意思,黑五旺季有些订单延迟了,我们看了下您的包裹其实7号就已经发出来了,目前还在运输中,物流信息显示的是12月12号送达哈,还请您耐心等待一下的。
: Dear, please share your order number. 亲亲,麻烦告知我们您的订单号哈。
: Hi, one pajama set is oversized. How to return? Paid via PayPal (defunct email). 你好,我买了两套睡衣,一套非常非常大,想退货怎么办,谢谢。之前我用PayPal付款但是那个邮箱已经停用了
: Bought wrong item. Returns are slow. Think twice before buying here. 买错了,想要退货,客服回复的非常慢,想买他家要慎重
回复 @匿名用户 : Dear, please share your tracking number or email客服 service@thxsilk.com. 亲亲,麻烦告知我们您的运单号哈,或者直接联系客服service@thxsilk.com,我们会尽快安排处理的。
回复 @匿名用户 : Dear, our客服 just emailed you. Check your inbox! 亲亲,刚刚我们客服已经邮件联系您了,记得关注下您的邮件哈。
: Placed 4 orders but got hit with customs fees.客服 won’t respond. Should I pay? Will they refund? ~$200 total! 下了四单,结果今天被告知要交关税,不然会被退货,怎么办,联系客服了没回应,我要先交吧,他们会给退钱吗,一单三四十啊,四单也快二百呢
: Scam? I’ve ordered many times—never had this issue. 会不会是骗子?我买过好多次,从来没有遇到这种情况
: Dear, please pay the customs fee first. Send us the receipt—we’ll refund it fully. 亲亲,麻烦您先垫付一下关税的费用哈,事后给我们看下付款截图,我们会如数给您退还关税的费用的哈,不用担心呢。
: 客服 won’t reply. What detergent for 3A washable quilt? 客服一直不回复,3a可水洗被子用什么洗衣液呢
: Dear, use mild detergents only (no soap/bleach). Try Kao Silk Wash, The Laundress, or MANTING anti-mite pods. 亲亲,不好意思,回复的晚了,我们推荐您使用中性洗涤剂哈,不要用肥皂,洗衣粉,尤其是84消毒水或滴露等强碱性溶液哈,常用的有这些品牌的,您可以试试哈,花王真丝防皱洗衣液,花王柔顺剂,The Laundress 经典洗衣液,The Laundress 真丝质洗衣液,满婷除螨洗衣凝珠。
: I used this + Delicate Wash for her silk clothes (not quilt). Just FYI. 我用这个+洗衣机的Delicate Wash功能洗的她家真丝,但被子没洗过,给你参考一下
: Ordered 2 days ago but no confirmation email. How to track shipping? 两天前下的单 没有收到确认邮件 怎么知道什么时候发货
: Dear, please share your order number. Also check your spam folder for the email. 亲亲,您的订单号麻烦告诉我们下哦,您也可以在垃圾箱里面找下有没有订单确认邮件哈。
: Dear, your order is split into 2 packages. Due to Black Friday delays, shipping may take 2–3 days. Thanks for your patience! 亲亲,我们查看了您的订单信息。您的订单被分成了2个包裹等待发出。由于黑五期间订单量较大,我们发货有些不及时,还请谅解。我们预计您的包裹将在2~3天后发出,请耐心等待哈。
: Thanks! Received everything intact! 谢谢啦,收到包裹很齐全!
: What’s the ideal temperature range for spring/autumn and winter quilts? And their filling weight? 请问春秋被和冬被分别适合什么温度?填充量是多少克?
: Dear, spring/autumn quilts suit 15–25°C, winter quilts 5–15°C. Last day of sale—order now! 亲亲,春秋被适合温度15~25度,冬被适合温度5~15度,活动最后一天啦,喜欢赶紧下单哈。
: Hate the客服. Won’t buy from them again![[抓狂]](/assets/emoji/comment-emoji/dm_zhuakuang@2x.png?v=1)
![[抓狂]](/assets/emoji/comment-emoji/dm_zhuakuang@2x.png?v=1)
不喜欢客服。以后不买它们家![[抓狂]](/assets/emoji/comment-emoji/dm_zhuakuang@2x.png?v=1)
![[抓狂]](/assets/emoji/comment-emoji/dm_zhuakuang@2x.png?v=1)
: What’s the cover material of the 7A summer silk quilt? 7A 蚕丝夏被,表面是什么材质
: Dear, the 7A summer silk quilt cover is 100% jacquard cotton. 亲亲,7A蚕丝夏被胎套是100提花棉的哈。
: Is the silk quilt filled with silk too? 真丝被,里面也是蚕丝吗?
: Dear, yes! The filling is also silk. It's 30% off now—grab it while you can~ 亲亲,是的,这款里面的填充也是蚕丝的哦,这款7折,喜欢的话赶紧下单哈。
: Do you have a live customer service chat? 你们有实时客服号么?
: Dear, for any questions, contact our客服 at service@thxsilk.com. There's also a live chat button on our website. 亲亲,有任何问题您可以联系我们的客服,service@thxsilk.com, 网站上面有一个chat按钮,可以实时聊天的。
回复 @匿名用户 : Dear, our客服 isn’t 24/7 due to time zones. We’ll reply ASAP when online! 亲亲,我们客服不是24小时的哈。有时差原因,我们不能及时回复您,我们在线看到消息后会立马回复您的。
: Is it one free gift per order over 600? If I place two separate orders each over 600, can I get two gifts? 这个是一个订单满600就送一个赠品是嘛?我分开买两单分别满600,可以送两份吗?
: Dear, yes! As long as each order reaches 600, you'll get a free gift for each. 亲亲,可以的,您分开下单,只要订单金额达到600,我们都会送赠品的。
: Are the pillowcases sold as a set of two? 想问下枕套拍下后收到是一套两个对吗
: Dear, our pillowcases are sold individually unless marked as "2pack." 亲亲,我们的枕套都是一只装的,除非上面写了2pack。
: It's one, not two. 是一个,不是两个
: Why do silk quilts have such a price difference? What's the difference? 蚕丝被怎么价格差那么多…有什么区别吗?
: Dear, there are price differences among silk quilts with different silk fillings. 7A Silk Quilt: Filling - Double cocoon silk, Cover - 100s cotton; 6A Silk Quilt: Filling - Mulberry silk, Cover - 40s cotton; 3A Silk Quilt: Filling - Tussah silk, Cover - Cotton + polyester, and it's machine washable. Feel free to compare them~ 亲亲,不同蚕丝填充的蚕丝被价格是有区别的哦。7A蚕丝被:蚕丝填充:双宫茧,胎套:100s棉;6A蚕丝被:蚕丝填充:桑蚕丝,胎套:40s棉;3A蚕丝被,蚕丝填充:柞蚕丝,胎套:棉+聚酯纤维,并且可机洗。亲亲,可以比较下看看哈。
回复 @匿名用户 : Dear, we don’t recommend tumble drying as it may weaken the silk. Air-drying in a ventilated area is best. 亲亲,我们是不太建议烘干的,烘干容易使真丝脆化,影响使用寿命呢,还是建议在通风处晾干哈。
: Could you please tell me if the $350 gift is calculated before or after the discount? 请问$350的赠品是要折后还是折前就可以
: After discount. 折后
: Hey dear, it's after the discount. Once the threshold is met post-discount, we will send the gift. 亲亲,是折后哈,折后满足门槛我们就会送礼物了。