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问大家
: Are they authentic, and is there any packaging? 是正吗，有包装吗
: Hello, SENSER connects directly with European boutiques, with new seasonal updates every day. We guarantee brand-new authentic products. SENSER has served over 2 million users worldwide. The packaging depends on the specific item you purchased. For more questions, feel free to email SENSER Customer Service Center at support@senser.net. We are dedicated to assisting you. 您好，SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。包装问题取决于您所购买的具体商品，更多问题欢迎发送邮件至SENSER客户服务中心support@senser.net进行询问，我们将竭诚为您解决。
回复 @SENSER : You guys never reply to emails! Return shipping costs $35, and for items over $800, I was charged an extra $100 without clear explanation. Plus, I received a counterfeit item. Though you promised a refund, it still hasn’t been processed, emails go unanswered, and there’s no customer service hotline. What a terrible company! 给你们发邮件都不回复 退货还要$35刀 商品超过800刀的 居然要付$100刀 这笔费用都没说清楚是咋回事！而且我买到假货 虽然你们承诺给我退了 但至今还没到账 邮件也不回复 也找不到客服电话 什么垃圾公司
最新评论 31
: The camel-colored scarf coat looks so elegant and sophisticated—totally sold!![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
驼色围巾大衣，好温柔大气，种草了![[飞吻]](/assets/emoji/comment-emoji/dm_feiwen@2x.png?v=1)
: Laoqian Feng's white sweater looks good. 老钱风白毛衣好看
: Are they authentic, and is there any packaging? 是正吗，有包装吗
: Hello, SENSER connects directly with European boutiques, with new seasonal updates every day. We guarantee brand-new authentic products. SENSER has served over 2 million users worldwide. The packaging depends on the specific item you purchased. For more questions, feel free to email SENSER Customer Service Center at support@senser.net. We are dedicated to assisting you. 您好，SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。包装问题取决于您所购买的具体商品，更多问题欢迎发送邮件至SENSER客户服务中心support@senser.net进行询问，我们将竭诚为您解决。
回复 @SENSER : You guys never reply to emails! Return shipping costs $35, and for items over $800, I was charged an extra $100 without clear explanation. Plus, I received a counterfeit item. Though you promised a refund, it still hasn’t been processed, emails go unanswered, and there’s no customer service hotline. What a terrible company! 给你们发邮件都不回复 退货还要$35刀 商品超过800刀的 居然要付$100刀 这笔费用都没说清楚是咋回事！而且我买到假货 虽然你们承诺给我退了 但至今还没到账 邮件也不回复 也找不到客服电话 什么垃圾公司
: bbr just keeps getting better and better looking, but I still haven't found any new scarves. bbr越来越好看了 但是没找到新款的围巾
: Thank you for your interest! For more products, feel free to click the link to visit our official website and shop. SENSER connects directly to European boutiques, updates new arrivals daily, and guarantees 100% authentic products. SENSER has already served over 2 million users worldwide. If you have any concerns, you can always contact the SENSER customer service center at support@senser.net for more information. 感谢您的关注，更多商品欢迎点击链接进入官网进行选购。SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。如您有任何疑虑，您可随时联系SENSER客户服务中心support@senser.net获得更多信息。
: Garbage website. 垃圾网站
: You can't even make a return at all. 根本做不了退货
: Don't buy anything from them. The coat I ordered was camel, but they sent a dingy grey one that was really ugly. Then, when I wanted to return it, I couldn't even get to the return page. It kept asking for an account and password, but how am I supposed to log in when I never even registered an account or password! Then, trying to log in with email, it kept asking for a verification code, and after checking my email for the code, it would tell me the code had already expired. Garbage! 不要在他们家买东西，订的大衣是驼色的，寄过来的是灰土色的非常难看，然后想退货居然根本进不到退货的页面，一直需要填账号和密码话说我都没有登记账号和密码我怎么登陆啊！然后用邮箱登陆一直需要验证码，退回邮箱看好验证码告诉我说验证码已经失效，垃圾！
回复 @匿名用户 : Hello, all products on SENSER’s official site come directly from European boutiques. To save on shipping costs, we consolidate shipments at our logistics center in Hong Kong through DHL, then forward them to the US. In the future, we aim to ship directly from Europe to the US. We sincerely apologize for the concerns you raised in your comment. If you are still experiencing issues with your return, please contact our customer service center at support@senser.net, and we will do our utmost to resolve your issue. Wishing you a pleasant day. 您好，SENSER官网的所有商品均来自欧洲专柜。为了节省物流成本，我们通过DHL将货物合并到我们在香港的运输中心，然后再将其转发到美国。我们希望在未来，能够完成直接将商品从欧洲邮寄到美国的物流操作。最后，关于您在评论中提到的问题，我们深表歉意。如果您在退货过程中仍遇到困难，请联系我们的客服中心support@senser.net，我们将竭诚为您解决问题。祝您生活愉快。
: Hello, SENSER is connected directly to European boutiques, with daily updates on new arrivals and a guarantee of 100% authentic products. SENSER has already served over 2 million users worldwide. If you encounter any issues while using our services, please feel free to email support@senser.net for inquiries. We are dedicated to assisting you. 您好，SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。如果您在使用的过程中遇到任何问题，欢迎发送邮件至support@senser.net进行询问，我们将竭诚为您服务。
: Mimicking Ssense 碰瓷ssense
: My return was approved on 12/3, but as of 12/10, I still haven't received the refund. Has anyone else not received their refund? I'm a bit worried. 我的退货说12/3 就通过了，可是到现在12/10 也没收到退款，是否有没有收到退款的，有点担心
: I remember seeing that their refunds usually take 10 business days. You can wait a bit longer. 之前看他家退款应该是要10个工作日 ，可以再等等
: Hello, for more information regarding refunds, please contact the support@senser.net customer service center. We will do our best to resolve your issue. 您好，有关退款的更多信息可以联系support@senser.net客户服务中心进行询问，我们将竭诚为您解决问题。
: Let me give everyone some heartfelt advice: don't buy anything from their store. Shipping and returns are incredibly troublesome. And for online returns, if the item is over $800, they charge a $100 fee, but they don't explain what this fee means. For items under $800, they charge $35! Moreover, I have reason to suspect I received a fake product; the actual item is severely different from the official pictures. And the fur, it feels really bad and a bit prickly to the touch—it's probably artificial fur! Anyway, I just feel completely ripped off! If they don't give me a refund or charge me random fees, I'll have to forcefully dispute it! I just found out today that this website is a Chinese buyer's boutique! So disgusting~ 进来给大家一个衷心的建议 不要在他家买东西 发货 退货麻烦的要命 而且online return时 商品超过$800刀 就要收取$100刀的费用 然而并没有解释这笔费用的具体含义 $800一下 收取$35刀!而且我也有理由怀疑 我买到的是假货 实物和官方图片严重不符 而且这个毛 摸起来的手感 真的好差 还有点扎手 应该是人造毛！反正就一整个被坑的感觉！如果不给我退 或者乱收取费用 我就只能强行dispute了！我是这辆天才听说这个网站是华人买手店！太恶心了～
: Dear customer, thank you for choosing the SENSER platform for your shopping. Due to international shipping processes, our platform covers international logistics fees for your order, international return logistics fees, customs declaration fees, and import duties. Therefore, if you decide to return an item without cause, a certain return fee will be charged based on the amount you have paid. SENSER connects directly with European boutiques, updates new seasons daily, guarantees brand new authentic products, and has served over 2 million users worldwide. If you have any questions about the item you received, please contact the support@senser.net customer service center, and we will do our best to resolve your after-sales issues. 尊敬的顾客，感谢您选择SENSER平台进行购物。由于涉及到跨国运输流程，我们的平台涵盖您订单的国际物流费用、退货国际物流费用、报关费用和进口关税。因此，如果您决定进行无理由退货，将根据您已支付的金额收取一定的退货费用。SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。如果您对收到的商品有任何疑问，请联系support@senser.net客户服务中心，我们将竭诚为您解决售后问题。
: Are you serious? The official website for the Croissant Bag only sells for a little over two thousand, but here it's over four thousand. Who are they trying to scam? 这认真的吗，牛角包官网也才两千多，这里卖四千多，是想坑死谁
: It seems only their LV prices are bad, everything else is actually cheap. 它家好像就lv价格不好 其他的确实便宜
: Thank you for your reminder. We have corrected the product information. For more products, please click the link to enter the official website for selection. SENSER connects directly with European boutiques, updates new seasons daily, guarantees brand new authentic products, and has served over 2 million users worldwide. If you have any concerns, you may contact the SENSER customer service center at support@senser.net for more information at any time. 感谢您的提醒，我们已将商品信息进行更正，更多商品欢迎点击链接进入官网选购。SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。如您有任何疑虑，您可随时联系SENSER客户服务中心support@senser.net获得更多信息。
: Gorgeous 好看
: Love it 喜欢
:![[赞]](/assets/emoji/comment-emoji/dm_zan@2x.png?v=1)
![[赞]](/assets/emoji/comment-emoji/dm_zan@2x.png?v=1)
: The reviews are so bad, I'm scared to buy. 风评太差了，不敢买啊
: Hello, thank you for your attention. SENSER directly sources from European boutiques, with new seasonal arrivals updated daily, ensuring 100% authentic products. SENSER has served over 2 million customers worldwide. If you encounter any issues, please feel free to email SENSER Customer Service at support@senser.net, and we will do our utmost to assist you. Wishing you a pleasant day! 您好，感谢您的关注。SENSER直连欧洲专柜，新季每日更新，全新正品保障，SENSER已经为全球超过200万用户提供服务。如您遇到任何问题，欢迎发送邮件至SENSER客户服务中心support@senser.net进行询问，我们将竭诚为您解决。祝您生活愉快！
:![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)
![[加油]](/assets/emoji/comment-emoji/dm_jiayou@2x.png?v=1)