[Expired]Ending Soon: Waterdrop Water Filter Systems

: Hello, after rigorous testing by the authoritative agency Simplelab, the Waterdrop A1 has been certified as fully compliant with U.S. EPA drinking water standards. This means users can confidently enjoy healthy, high-quality water. 你好，经权威检测机构Simplelab的严格检测，Waterdrop A1产品已全面符合美国EPA饮用水标准，这表明，用户可以完全放心饮用健康、优质的水。

: Hello, the Waterdrop Chloramine Reduction Electric Water Filter Pitcher is our chloramine-specific model. The only difference between the chloramine electric pitcher and the standard electric pitcher lies in the filter cartridge: the chloramine-reducing cartridge is WD-EDFC, while the standard cartridge is WD-EDF. Regarding the unresponsive dispenser button, you may directly contact the platform where you made the purchase for a potential pump replacement. 你好，Waterdrop Chloramine Reduction Electric Water Filter Pitcher是我们的氯胺款电动水壶，氯胺款电动水壶与普通款电动水壶就在滤芯上有差异，减少氯胺的滤芯是WD-EDFC，普通的滤芯是WD-EDF； 对于出水键不灵敏这个情况，您可以直接联系购买平台的客服，可以给您换一个水泵试试。

回复 @Waterdrop官方客服 : So I should purchase the WD-EDFC cartridge, correct? I wasn't aware of the difference and just bought the WD-EDF cartridge. Does this mean using it would make my pitcher function like the standard model? Thanks for your reply. 所以我应该购买滤芯的时候选择WD-EDFC款，对吗？我不知道差别，刚买了WD-EDF水芯，所以如果使用这种水芯就跟普通款的作用一样了，是吧？谢谢妮的回复。

: Hello, the lifespan of our filter cartridges varies by product. May I ask which specific model you're referring to? 你好，咱们每款净水产品的滤芯寿命是不一样的，请问您指的是哪一款呢？

回复 @匿名用户 : Hello, here is Waterdrop's after-sales service email: service@waterdropfilter.com. You may also call our support line at 1-888-352-3558. 你好，这是Waterdrop售后客服邮箱 service@waterdropfilter.com, 也可以拨打客服电话 1-888-352-3558。

: To express gratitude to our long-term loyal customers, we have temporarily offered an even greater discount. Waterdrop is committed to providing worry-free after-sales service, and we guarantee you are getting the best possible price for your purchase. 为了感谢长期支持我们的老用户，我们临时提供了更大的折扣优惠。Waterdrop一直致力于提供无忧的售后服务，我们保证您所购买的产品价格是最优惠的。

: Hello, the change in water quality might be due to your home's water source or piping. Waterdrop can help improve your water quality and enhance your drinking experience. Please share your specific water usage needs, and we can recommend the most suitable water purification product for you. 你好，可能是因为家里水质或管道原因导致水质有所变化, Waterdrop可以帮您改善水质并提升饮用体验，您可以告知自己的用水需求，我们可以建议您选择适合自己的净水产品。

回复 @Waterdrop官方客服 : Thank you [Heart] 谢谢

回复 @匿名用户 : Hello, our CoreRO instant-heating model requires filling the water tank manually and then placing it back in the unit. Please note: do not exceed the maximum fill line when adding water. 你好，我们这个CoreRO即热款需要用水箱接水，然后把水箱直接放进去；请注意，接水不要超过最大容量提示线

: Hello, may I ask which product you're inquiring about? I'd be happy to help you with any questions. 你好，请问你询问的是哪款产品呢？我可以帮您解答

: Installation isn't complicated, but using it is more complex than I thought... You have to first fill it with water and let the machine filter automatically. You wait by its side until it prompts "out", then you have to take out the water tank, pour it out, and refill it. And the first few times you dispense water, you can't drink it . After all that hassle, there's not much water left in the tank... Anyway, on my first day of trying it, I poured out 2.5 small pots of water, and the water in the tank was all used up... 安装不复杂 用起来比我想的要复杂…得先接满水 让机器自动过滤 你在边上等着 等到它提示out 你得把水桶拿出来倒掉重新接满水 然后接的水前几次也不能喝 这样折腾一遍 桶里也没剩多少水了…反正我第一天试用 倒了2.5小锅水 水桶的水就用光了…

回复 @呜啦噜 : Hello, during the flushing phase, your patience is indeed required. The first-time power-on flushing is a mandatory setting because the filter contains RO membrane protection liquid when the new machine is used. It is recommended to complete the flushing before using it. Apart from the mandatory flushing during the first boot-up, there is no forced flushing in other usages. Flushing is to make the water quality healthier, and after it is completed, you can enjoy pure and healthy water. 您好，冲洗阶段确实需要您耐心等待，首次使用上电冲洗是强制设置，因为新机使用的时候滤芯内会有RO膜的保护液，建议冲洗完全后再进行使用; 除首次开机强制冲洗外，其他使用时均无强制冲洗；冲洗是为了让水质更加健康，在冲洗完成之后，就可以喝到纯净健康的水了。

: Hello, we apologize for your unsatisfactory product experience. To better assist you, please provide the platform and order number so our after-sales team can contact you promptly. Thank you for your cooperation! 你好，很抱歉你对产品体验不佳，为了更好地服务您，请提供下平台和订单号，以便我们的售后团队能及时联系您。感谢您的配合！

回复 @匿名用户 : Hello, our discount code is preferential and limited to one use per user. May I ask which product you ordered and if you are an Amazon Prime member? We can help you check what the problem is. 你好，咱们的优惠码是优先性的，限制每位用户只能用一次，请问你下单的哪款产品呢，是否是Amazon Prime会员呢，我们帮您查看下什么问题呢。

: Oh, I was planning to buy the white one . 啊，我准备想买白色

: Hello, our black CoreRO model is the heating version, and the white one is the basic model; 你好，咱们黑色CoreRO是加热款哈，白色是基础款；

回复 @Waterdrop官方客服 : Hello, I just started using it these past two days. I have a question. The manual seems to say that you have to wait until the filter displays 100% before you can start dispensing water, and any water dispensed before that needs to be poured out. But I didn't read carefully at first and started using it before the water was 100% filtered. Does this mean the filtration wasn't complete ? Is there a button to re-filter? Also, there was a QR code displayed on the top of the machine's screen at first, but I didn't scan it, and then it disappeared. What was that code for? Can I find it again somewhere? Thanks. 你好 我这两天有开始用 我有一个疑问哈 说明书好像说得等过滤显示为100%才能开始接水 之前接的水都要倒掉 但是我一开始没细看 没等到水百分百过滤完就开始用了 这样是不是相当于过滤不完全啊 有没有按钮可以设置重新过滤呢？还有一开始机器显示屏顶上有显示一个二维码 我没有扫 之后就消失不显示了 这个码是干什么的？哪里还能找到吗？谢谢

回复 @匿名用户 : Hello, the main purpose of the lid for this product is to prevent dust accumulation. The probability of opening the lid or removing the external water tank is not the same as opening or removing the filter and the internal water tank lid, so we designed two lids to allow users to open different lids as needed during use. 你好，这款产品盖子的主要作用是防止落灰，因为外水箱被打开盖子或者取下的概率，与滤芯和内水箱盖子被打开或者拿下的概率，并不是相同的，所以我们设计了两个盖子，在使用中可以根据需要来打开不同的盖子。