[Expired]Ending Soon: Unineed US December Sale
Up to extra 25% off
- Unineed US offers extra 12% off $80 End of Year Sale, via coupon code DMS12 .
- Or, La Mer Extra 20% off via code DMS20 , La Mer Crème de La Mer (100ml) Extra 25% off via code DMS20
- Or, Eve Lom, Sisley, Philip Kingsley Extra 20% off via code DMS20 .
- Or, NuFACE, Acqua Di Parma Extra 15% off via code DMS15 .
- Or, Round Lab, Anua, Hince, Haruharu Wonder, Mixsoon, Torriden, The Crème Shop Extra 25% off via code DMS25 .
- one code per order
- Free shipping on orders over £100.
- Deal ends 1/2.
- Special Offer
- Recommend
问大家
: Is this website reliable? 这个网站靠谱吗？
: Hello! Unineed is a trustworthy e-commerce platform based in the UK, guaranteeing all products are authentic. From placing your order to receiving it, we fully guarantee your shopping experience. Should you encounter any issues, please feel free to contact our customer service email at support@unineed-dealmoon.zendesk.com for assistance. Shop with confidence, and thank you for your support! 您好！Unineed 是英国一家值得信赖的电商平台，保证所有商品均为正品。从下单到收货，我们全程保障您的购物体验。如遇任何问题，可随时联系我们的客服邮箱 support@unineed-dealmoon.zendesk.com 获取帮助。放心购物，感谢您的支持！
回复 @Unineed官方账户 : May I ask, I applied for a return and you agreed. I sent it to you via UPS on December 10th, and UPS delivered and confirmed receipt on December 16th. I've also sent several emails. My friend, who applied for a return and shipped it together with me, has already received their refund. Why is it that for the return you signed for at the same time, your after-sales service keeps telling me there's no return record? Please verify this. With such after-sales service, who would dare to place an order again? 麻烦请问我1申请退货，你们同意了，12月10号通过UPS寄给你们，12月16日UPS送货并确认签收，邮件也写了好几份了，和我一起申请退货一起寄出的朋友已经收到退款，为何你们售后一起签收的退货，给我回复却是没有退货记录呢？请落实一下，这样的售后谁还敢下单购买啊？
最新评论 19
: I purchased an item from your website on November 28th, and as of today, December 28th, I still haven't received it. Not receiving it temporarily is one thing, but the bigger issue is that the tracking on your website doesn't work at all—the tracking number you provided can't even be queried on DHL's system. Could you please explain what's going on? 我于11月28号在你们网站买了东西，今天12月28号还没有收到。暂时没收到就算了，问题是网站上的tracking根本用不了，你们提供的tracking number在dhl也无法查询。请问这是出什么问题了吗？
: Hello! We sincerely apologize for the issue you encountered. According to our records, we informed you via email about the status of your package on December 3. The logistics information indicates that your package was delivered and signed for by the local post office on December 11. Given that you still have not received the package and the tracking number is untraceable, we suggest you: Check if any family member or neighbor has received it on your behalf. We will arrange for customer service to contact you to further confirm the situation. Thank you for your understanding and support! 您好！针对您反馈的问题，我们深感抱歉。根据记录，我们已于12月3日通过邮件告知您包裹的情况。物流信息显示，您的包裹在12月11日由当地邮局递送并签收。 鉴于您仍未收到包裹且追踪号码无法查询，建议您： 检查是否有家人或邻居代为接收。 我们会安排客服与您联系，进一步确认情况。 感谢您的理解与支持！
回复 @匿名用户 : Dear Valued Customer, We sincerely apologize for the inconvenience caused. Due to privacy concerns, we are unable to directly provide the tracking number. Please refer to the attached logistics information screenshot. You may find the updated tracking number in the customer service email dated December 3rd. We have notified our customer service team to proactively contact you and verify the package details. Rest assured, we will resolve this issue as soon as possible. Thank you for your understanding and support! 尊敬的客户您好！对于给您带来的不便，我们深感抱歉。由于涉及隐私，我们无法直接提供物流单号。请您参考附上的物流信息截图。您可以在12月3日客服邮件中查看新的物流单号。我们已通知客服部门与您主动联系，确认包裹的具体情况。我们会尽快解决此问题，请您放心。感谢您的理解和支持！
: I'd like to ask if the price for shipping to the US includes taxes? If not, shouldn't it be stated here that an additional 20% tax will be charged? Otherwise, this is consumer deception! 我想请问你们这个价格邮寄美国是包税了的吗？如果不是，是不是要在这里注明要额外加收20%的税？不然这就是欺骗消费者的行为！
: Hello! Thank you for your feedback. The 20% charge is the UK Value Added Tax (VAT). According to UK tax regulations, all goods and services sold in the UK are subject to this tax. When you placed your order, this VAT was already included in the order details, and the total amount displayed on the payment page also included this tax. Therefore, the amount you paid was the total price inclusive of tax. We place great importance on transparency, ensuring that all advertised prices include applicable taxes. We sincerely apologize for any misunderstanding this may have caused, and thank you for your support! 您好！感谢您的反馈。20%的费用是英国的增值税（VAT）。根据英国税务规定，所有在英国销售的商品和服务都需要缴纳此税。您下单时，订单详情中已经包含了这笔增值税，付款页面显示的总金额也已包括该税费。因此，您支付的金额是含税总价。我们非常重视透明度，确保所有宣传价格已包含适用税费。对于可能引起的误解，我们深感抱歉，感谢您的支持！
回复 @Unineed官方账户 : Please refund the additional $14.7 I paid upon package collection. I’ve sent over a dozen emails, but every response just asks me to keep waiting! 请你们退还我在取快递时额外支付的$14.7，我已经发了有十几封邮件，但是每次收到的都是要我继续等待！
: Is this website reliable? 这个网站靠谱吗？
: Hello! Unineed is a trustworthy e-commerce platform based in the UK, guaranteeing all products are authentic. From placing your order to receiving it, we fully guarantee your shopping experience. Should you encounter any issues, please feel free to contact our customer service email at support@unineed-dealmoon.zendesk.com for assistance. Shop with confidence, and thank you for your support! 您好！Unineed 是英国一家值得信赖的电商平台，保证所有商品均为正品。从下单到收货，我们全程保障您的购物体验。如遇任何问题，可随时联系我们的客服邮箱 support@unineed-dealmoon.zendesk.com 获取帮助。放心购物，感谢您的支持！
回复 @Unineed官方账户 : May I ask, I applied for a return and you agreed. I sent it to you via UPS on December 10th, and UPS delivered and confirmed receipt on December 16th. I've also sent several emails. My friend, who applied for a return and shipped it together with me, has already received their refund. Why is it that for the return you signed for at the same time, your after-sales service keeps telling me there's no return record? Please verify this. With such after-sales service, who would dare to place an order again? 麻烦请问我1申请退货，你们同意了，12月10号通过UPS寄给你们，12月16日UPS送货并确认签收，邮件也写了好几份了，和我一起申请退货一起寄出的朋友已经收到退款，为何你们售后一起签收的退货，给我回复却是没有退货记录呢？请落实一下，这样的售后谁还敢下单购买啊？
: Unineed has opened a dedicated customer service express lane for Dealmoon users. If you encounter any problems during your shopping, please send an email to: support@unineed-dealmoon.zendesk.com. In the email, please include your Dealmoon username, Unineed order number, and as detailed a description of the problem as possible. Our customer service team will quickly help you identify and resolve the issue. At the same time, we sincerely welcome feedback and suggestions from every customer, and we continuously optimize and improve our service processes and standards. Thank you for your support of Unineed, and happy shopping! Unineed特别为 Dealmoon 用户开通了专属的客户服务绿色通道。如果您在购物过程中遇到任何问题，请发送邮件至：support@unineed-dealmoon.zendesk.com。在邮件中，请注明您的 dealmoon 用户名、Unineed 订单号以及尽可能详细的问题描述。我们的客服团队将迅速帮助您定位并解决问题。同时，我们非常诚恳地接受每一位客户的意见与建议，并不断优化和提升我们的服务流程与标准。感谢您对 Unineed 的支持，祝您购物愉快！
:![[666]](/assets/emoji/comment-emoji/dm_666@2x.png?v=1)
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: Not bad 不错