[已过期]Bose 宣布睡眠辅助白噪音耳塞 Sleepbuds 免费置换或退款
Bose 于2018年6月份发布了一款新品隔音睡眠耳塞,由于只能播放内置的助眠白噪音而无其他任何功能,一经推出就受到了热议。然而不久前由于发现了部分产品出现了电源管理故障(电池掉电快,充不进电等情况)Bose决定在全球范围内提供免费退换所有已经生产的 SleepBuds 产品的服务。
本次活动的主要内容有:
- 本次参与退换的产品为从发售到今天的市售全部 Sleepbuds
- 参与免费退换活动的范围为全球
- 北美申请退换的截止日期为 2019年12月31日,其他地区视具体情况而定
- 所有发现电池有问题的 Sleepbuds 用户均可选择全额退款,或者申请置换新的 Sleepbuds
- 新版的Sleepbud采用了新的电池,可以很大程度解决掉电问题,但并非完全修复(仍有发生故障的可能)
- 用户如果选择退款,需等待超长4星期到账
- 用户如果选择置换,改良版 SleepBuds 将会于 2020年初开始大批量供应,届时在收到用户寄出的产品后,需等待约4-6星期的处理时间
以下为 Bose 声明原文:
In June of 2018, after a successful test with thousands of Indiegogo backers, we launched our noise-masking sleepbuds™. Our vision was bold, and we never wavered on what we were trying to accomplish, and why. We wanted to do something for the millions of people who struggled to fall asleep, and stay asleep.
We knew our solution was so technically complex, we’d have to make major investments, source special components, and engineer multiple breakthroughs. We knew we were attempting to do something that had never been done before. But there was no doubt in our minds — it would be worth it. Because we wanted to help you. We still do. We always will. And for many of you, we have. You’ve told us that sleepbuds™ have allowed you to get your first good night’s rest in years, and that you can’t imagine ending the day without them.
But some of you have had a far different experience.
You’ve reported issues with your sleepbuds™ not charging fully, powering down unexpectedly, or both. And you’ve let us know. We’ve heard you. We’ve read your posts. We’ve documented your calls. We’ve torn down returned products you’ve sent us, and replaced them with new ones, sometimes more than once. We’ve also relentlessly researched the root cause with a team dedicated to nothing else. Based on what we knew, we believed that software and firmware updates could fix the issues. But the failures have continued, and recently, they’ve increased. That led us to look more closely at each piece of hardware. And we learned that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards.
For that reason, we’re discontinuing sleepbuds™. We’ll go back to research, because we are committed to making our vision a reality. But today, we begin with something more important – doing whatever it takes to make things right with you.
As always, we will stand behind our products and honor our sleepbuds™ warranty. We’re also extending an offer to all our sleepbuds™ customers: You can return your product for a full refund until December 31, 2019. Please see below for links to more information or to find contact information for service agents in your region.
Finally, for more than 50 years, we’ve conducted extensive research to do things that no one ever thought possible. Each time, we did it to make your life better. When we’ve challenged convention, we haven’t always succeeded. Sometimes we’ve stumbled. Sometimes, despite our diligence, things have gone wrong. And by far, our worst days are when that’s impacted you.
Nothing else comes close.
We’re sorry for disappointing you, and we’re sorry for not communicating more clearly along the way. We had good intentions, but unless that makes a difference to you, it’s not enough.
We’re ready to hear from you.
And we’re going to stay right here for as long as you need.
Sincerely,
John Roselli
General Manager
Bose Corp
最新评论 52
:耳塞这个是真的不行,朋友打呼噜挡不住的
:哪里写了年初可以置换新的啊?😯
:在Costco试戴过,直觉告诉我这玩意儿不好用就一直没买。好险啊 😂呼~
:弱弱的问一句。bose的耳麦到底哪款比较好
:我去试听了 最新的包耳多的 比较细腿的那个好 其他都垃圾
回复 @匿名用户:可以告诉一下型号吗。
:我在amazon原价买的,那是找amazon退还是找bose退啊?
:找bose
:换了6次货的路过🙃
:哈哈哈我也是,起码退换了5次,每次都有小问题😂
:买了一年多只用过两次,侧着睡久了耳朵疼,前天收到邮件说可以退😂
:退货!
:发生了什么?你买的咋啦吗 不好吗
:退!有电流声和听诊器效果,所以现在都不开声音只戴一个了
:这个声明真的要点个赞,反观苹果,新版键盘到处出毛病,装模作样的说免费修,修完还是出问题。而且修的前提是你电脑必须没有其他的毛病,不然得先花钱fix别的毛病,再给你免费修。恶心死人
:我隔壁每天半夜玩游戏,还和国内的人语音聊天,愁死我了。
:那这耳机绝对有用,早上家里老人起床做饭的声音基本听不到了。
:我隔壁也是,后来引起了公愤…………
:舒适度好的真的戴过嘛😂侧睡明显异物感,最要命的是稍微碰一下枕头听诊器效应直轰脑门
:我因为睡眠不好,基本睡觉都要戴耳机。所以这个的确是我戴过的舒适度最好的耳机了。不过个人而言,白噪音的催眠效果没有郭德纲相声好。
回复 @ryan1010dc:这个还真没体会,因为我到5、6点钟自然就醒了,从来不用闹钟。要真能一觉睡过去了就不买这东西了。不过隔离老人起床做饭的声音还是很有用的。
:弱弱的说那么多白噪音app为什么要花250买这个?
回复 @NickAnd豆豆:如果他有QC30的效果就好了可惜没有,半点也没有。就是入耳舒服。没有降噪效果。
回复 @不买原价:舒适性确实很好,感觉售价主要是应该付给人体工学的研发设计费用。硬件几乎可以忽略
:bose在美国的售后啊 就一个字 换
:bose真的是服务太好了!
:本人暑假严重失眠,这个确实好用,不过要选对耳塞尺寸不然我这种醒来耳塞就自动脱落了,我的也没电池问题,Bose售后就不说了,之前QC30去曼哈顿店里进去和他说有问题店员检查都没检查直接转身拿了盒新的给我。。。。
:求问是类似asmr的效果吗
回复 @长了眼袋的黄桃:😂它里面是白噪音,会有几种不同的,海浪声啊,风声啊,树叶声啊这种
:我关心,好不好用
:请问好用吗
:好用吗
:差点要买,幸好没冲动