❌ I don’t know.
✅ I’ll find out for you.
✅Let me come back to you on that.
✅I have the same question. Let’s reach out to A, I bet he’ll have some insights on this.
❌ I hope to hear from you soon!
✅ I look forward to discussing the next steps.
✅ I look forward to hearing from you soon.
❌ Is that okay?
✅ Let me know if I should proceed.
✅ Is that what you had in mind?
❌ Amy told me to do it.
✅ We clearly made a mistake here, let me share with you the steps we’re taking to make it right.
✅ I’ve made a mistake here and I’m committed to making things right. I’ll get back with you shortly and let you know the specific steps I’m taking to fix the problem.
❌ You’re wrong!
✅ I disagree and there is why.
✅ No offense, but...
❌ This might sound silly but...
✅ Here’s an idea...
✅ I have a suggestion...
✅ Here’s something to consider...
❌ He/she works for me.
✅ We work together.
❌ I hate to bother you but...
✅ When you have a moment, I’d like to discuss something with you.
✅ Do you have a few minutes to discuss something?